Request a refund for a Google Play purchase

Request a refund for recent purchases

Follow the instructions below if:

  • It’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play.
  • You bought music, movies, books, or other content, you may be able to request a refund after more than 48 hours (check policy below).

You’ll usually get a decision within 15 minutes but it can take up to 4 business days.

If you use English on your device you can request a refund through Google Play below:

Request a refund

If you don't find your purchase on the recent purchases list, request a refund from the Google Play website.

  1. Open a mobile browser (like Chrome).
  2. At the top, enter play.google.com. 
  3. Tap Menu Menuand then Account and then Purchase History.
  4. On the order, select Request a refund or Report a problem and choose the option that describes your situation.
  5. Complete the form and note that you would like a refund.
  6. You will see a message saying "Thank you for sharing your concerns." You'll then get an email with your refund decision. You’ll usually get this within 15 minutes, but it can take up to 4 business days.

 

Note:

  • If you have multiple refund requests, repeat these steps for each thing you bought. 
  • If you don't see the order, you may have bought it using a different Google Account. Learn how to switch accounts.

 

 
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