Follow the instructions below if:
- It’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play.
- You bought music, movies, books, or other content, you may be able to request a refund after more than 48 hours (check policy below).
You’ll usually get a decision within 15 minutes but it can take up to 4 business days.
If you use English on your device you can request a refund through Google Play below:
If you don't find your purchase on the recent purchases list, request a refund from the Google Play website.
- Open a mobile browser (like Chrome).
- At the top, enter play.google.com.
- Tap Menu Account Purchase History.
- On the order, select Request a refund or Report a problem and choose the option that describes your situation.
- Complete the form and note that you would like a refund.
- You will see a message saying "Thank you for sharing your concerns." You'll then get an email with your refund decision. You’ll usually get this within 15 minutes, but it can take up to 4 business days.
- If you have multiple refund requests, repeat these steps for each thing you bought.
- If you don't see the order, you may have bought it using a different Google Account. Learn how to switch accounts.