Fix problems using Google Play Books

Troubleshoot issues downloading, reading, or listening to ebooks or audiobooks.

Fix problems loading your book

Fix ebooks or audiobooks that won't open or download.

Step 1: Check your connection and updates
  1. Make sure your iPhone or iPad is connected to Wi-Fi or a 3G/4G mobile network.
  2. Make sure your app is updated with the latest version.
Step 2: Reload and re-download
  1. To remove the e-book or audiobook, on the cover, tap More 더보기and then Remove download.
  2. To reload and open the e-book or audiobook, tap its cover again.
  3. If that doesn’t work, go to Step 3.
Step 3:  Check on Web whether the book is hidden
  1. On your iPhone or iPad's mobile browser, go to the Play Store.
  2. On the left, tap Account.
  3. Under "Purchase history," find the book you’re looking for.
  4. On the left, tap More Moreand then Show or hide from my library.
  5. If you see "This item is currently hidden," tap Show in my library.
Step 4: Clear your app data
Sign out, then sign back into the Google Play Books app.
If these steps don’t work, the file type likely isn’t supported by Google Play Books.

Fix problems with textbook rentals


If the textbook you rented hasn’t appeared in your library:

  1. Make sure you’re signed in to the Google Account you used to rent the book.
  2. Make sure you’ve updated the Google Play Books app to the latest version.

If neither of these fix the problem, try these troubleshooting steps.


Find a book in your library

Find an ebook or audiobook you've purchased but isn't appearing in your library.

Step 1: Make sure you're signed in to the right account
  1. On your iPhone or iPad, open the Google Play Books app Play Books.
  2. At the left, tap Menu Menu.
  3. Tap the Down arrow Down Arrow. Select the account you used to buy the e-book or audiobook. If you don’t see your account, you can add an account in the Google app.
Step 2: Check whether you bought the book
  1. Open the Google Play Books app Play Books.
  2. At the bottom, tap Library.
  3. Select "Purchases." If you bought the e-book or audiobook, it appears in the list.

Fix "device limit reached" problem

Most books limit how many devices you can download them on at the same time. You can remove the book from one of your devices without deleting it from your library.

  1. On your iPhone or iPad, open the Google Play Books app Play Books.
  2. At the bottom, tap Library.
  3. Find the ebook or audiobook you want to remove.
  4. Under the cover, tap Remove Download Removeand then Remove and then Delete from Library and then Delete.
To delete the e-book or audiobook from your library on all devices permanently, tap Delete from library Delete.

Fix problems playing audiobooks

Step 1: Check the sound on your device
  1. On your iPhone or iPad, open Settings.
  2. Tap Sounds.
  3. Make sure the device volume isn't muted.
Step 2: Check your device storage
If your audiobook stops playing abruptly, you may not have enough space on your device. Clear space on your device, then re-download the book.
Step 3: Disconnect from a Bluetooth or Cast device
If your iPhone or iPad is paired with a Bluetooth or Cast device, disconnect and play the audiobook again.
Was this helpful?
How can we improve it?