Search
Clear search
Close search
Google apps
Main menu

Fix problems using Google Play Books

If you’re having problems downloading or reading books, try the steps below.

Fix book loading problems

Step 1: Check your connection and updates

  1. Make sure your device is connected to Wi-Fi or a 3G/4G mobile network.
  2. Make sure your app is updated with the latest version.

Step 2: Refresh and re-download

  1. To remove the book, on the book’s cover, tap More Moreand then Remove download.
  2. To reload and open the book, tap its cover again.
  3. If that doesn’t work, go to step 3.

Step 3: Clear your app data

Sign out, then sign back in to the Google Play Books app.

If these steps don’t work, the file type likely isn’t supported by Google Play Books.

Find a book in your library

If you can’t find a book you bought in your library, follow these steps.

Step 1: Make sure you’re signed in to the right account

  1. Open the Google Play Books app Play Books.
  2. At the left, tap Menu Menu.
  3. Tap the Down arrow Down Arrow. Select the account you used to buy the book. If you don’t see your account, you can add an account in the Google app.

Step 2: Check whether you bought the book

  1. Open the Google Play Books app Play Books.
  2. At the top left, tap Menu Menuand then My Library My library.
  3. Select "Purchases." If you bought the book, it appears in the list.

Fix "device limit reached" problem

Most books limit how many devices you can download them on at the same time. You can remove the book from one of your devices without deleting it from your library.

Remove a downloaded book

  1. Open the Google Play Books app Play Books.
  2. At the top left, tap Menu Menuand then My Library My library.
  3. Find the book you want to remove.
  4. Under the book cover, tap More Moreand then Remove Download and then Remove Download.

To delete the book from your library on all devices permanently, tap Delete from library Delete.

Dan is a Google Play expert and author of this help page. Leave him feedback below about the page.

Was this article helpful?
How can we improve it?
Watch video tutorials

To get the latest tips, tricks, and how-to's, subscribe to our YouTube Channel.