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Fix problems using Google Play Books

Troubleshoot issues downloading, reading, or listening to ebooks or audiobooks.

Important: If you use a Google account associated with an institution like work or school, some features might not work. Contact your organization's technical staff for more information. Learn how to turn on Google services.

Fix problems loading your book

On your computer, open the ebook or audiobook on a different browser. To view or listen to it on the original browser, clear your browser’s cache and cookies.

If that doesn’t work, the file type may not be supported by Google Play Books.

Fix problems with book rentals

If the textbook you rented hasn’t appeared in your library:

  1. Make sure you’re signed in to the Google Account you used to rent the book.
  2. Make sure you’ve updated the Google Play Books app to the latest version. If neither of these fix the problem, try these troubleshooting steps.

Find a missing book in your library

Find an ebook or audiobook you've purchased but isn't appearing in your library.

Step 1: Make sure you’re signed in to the right account
  1. On your computer, open your library on Google Play.
  2. At the top right, click your profile photo.
  3. Click the account you want to sign in to. If you don’t see the right account, click Add account and follow the instructions.[Play] [Tasks]
Step 2: Check whether you bought the book
  1. Go to the Play Store.
  2. Search for the book’s title.
  3. Click the book.
  4. Find the blue button.
    • If it says "Read," you already own the book.
    • If it says "Buy," you'll need to buy the ebook or audiobook to read or listen to it.
Step 3: Check whether the book is hidden
  1. ​On your computer, go to the Play Store.
  2. On the left, click Account.
  3. Under "Order history," find the book you want.
  4. On the right of the title, click Show or hide from my library.
  5. If the pop-up says "This item is currently hidden," click Show in my library.
Step 4: Check for other reasons the book doesn't show in your library
  • If you recently bought the ebook or audiobook and it isn’t showing up, try clearing your browser data.
  • If you selected "Delete forever" for an e-book or audiobook, it will no longer show up in your library. You'll have to buy it again.
  • In rare cases of content violations, e-books or audiobooks can be removed. If you can’t find a title in your library and it’s no longer listed on the Play Store, contact Google Play support.

Fix problems playing audiobooks

Check the sound or volume settings on your computer. If you're using Bluetooth speakers, disconnect them. 

Fix missing or wrong page numbers

Most ebooks on Google Play Books adjust to fit your screen when you change page features like font size or line spacing. This means:

  • The same page number can appear on multiple pages.
  • The page count shown might be different than the page count on the ebook’s details page.

Allow browser cookies for Google Play Books

If your computer's web browser is blocking cookies from Google Play Books, add an exception on Google Chrome.

  1. On your computer, open a Chrome browser.
  2. At the top right, click More Moreand then Settings.
  3. At the bottom of the page, click Advanced.
  4. Under "Privacy and security," click Site Settings and then Cookies and site data.
  5. Next to "Allow," click Add.
  6. Enter
  7. Click Done.

Learn more about managing cookies and site data using Chrome.

For other browsers, like Safari or Firefox, refer to your browser's help resources.

Delete a book from your library

If you remove an ebook or audiobook on your computer, it’ll be deleted from your library on all devices.

  1. Go to Google Play Books.
  2. At the left, click My books.
  3. Find the e-book or audiobook you want to remove.
  4. Under the cover, click More Moreand then Remove from my library and then OK.
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