Learn about refunds on Google Play

Google may give refunds for some Google Play purchases, depending on the refund policies described below. You can also contact the developer directly.
  • If a purchase was accidentally made by a friend or family member using your account, request a refund on the Google Play website.
  • If you find a Google Play purchase on your card or other payment method that you didn't make and that wasn't made by anyone you know, report unauthorised charges within 120 days of the transaction.
  • If your refund request has been approved, see how long your refund will take.
  • Multiple requests for the same transaction don't expedite the refund process. Refund decisions may take 1–4 working days.

For United Kingdom and European Economic Area users

If you are located in the European Economic Area or the United Kingdom and made a purchase on or after 28 March 2018, find out how to get a refund.

Request a refund for recent purchases

  • If it’s been less than 48 hours since you bought an app or made an in-app purchase: you can request a refund through Google Play.
  • If you bought movies, books or other content: You may be able to request a refund more than 48 hours after your purchase (check policy below).

You’ll usually get a decision within one working day but it can take up to four working days.

Check the status of a refund request

After you request a refund through the Google Play website or the 'Request a refund' button above, you can check the status of your request.

Request a refund when it's not listed under recent purchases

If you don't find your purchase on the recent purchases list, you can request a refund from the Google Play website. Use the options below to request a refund.

Explore refund request options

Option 1: Request a refund on the Google Play website
  • If it’s been less than 48 hours since you bought an app or made an in-app purchase: you can request a refund through Google Play.
  • If you bought movies, books or other content: You may be able to request a refund more than 48 hours after your purchase (check policy below).
  1. Go to play.google.com.
  2. At the top right, click your Profile picture.
  3. Click Payments and subscriptions and thenBudget and order history.
  4. For the order that you want to return, click Report a problem.
  5. Select the option that describes your situation.
  6. Complete the form and note that you'd like a refund.
  7. Click Submit.

Tip:

  • If you have multiple refund requests, repeat these steps for each item that you bought.
  • If you can't find the order, you may have bought it on a different Google Account. Find out how to switch accounts.
  • Most emails with refund decisions arrive within 15 minutes, but they can take up to four working days.
  • For hardware devices: To return or get a refund for devices that you bought on the Google Store, go to the Google Store refunds page.
Option 2: Ask for a refund on Google Assistant

You can also tell Google Assistant on your device that you want a Google Play refund.

To request a refund from Google Assistant, you must use UK English on your device.

Learn more about Google Assistant.

Option 3: Get support from the developer of the app

Most apps on the Play Store are made by third-party developers, not by Google. The developers should support their apps and make sure that they work well for you.

You should contact the app developer if:

  • You have a question about an app.
  • You've made an in-app purchase but it hasn't been delivered or isn’t working as you expected it to. 
  • You want a refund and it’s been more than 48 hours since you made the purchase. The developer can help with purchase issues and can process refunds pursuant to its policies and applicable laws​.  

Find how to contact the app developer.

Note: Some information related to refund requests may be shared with developers.

Option 4: Request a refund in the Google Play Store app

Important:

  • Currently, you can only request refunds for in-app purchases from the Play Store app.
  • For non in-app purchases, please use the 'Request a refund' button above or select an alternative refund request option on this page.
  1. Go to the Play Store app.
  2. At the top right, click your Profile picture. 
  3. Click Payments and subscriptions > Budget and history.
  4. For the order that you want to request a refund, click on View to see transaction details.
  5. Click Report a problem.
  6. Select the reason for the refund from the drop-down.
  7. Click Submit.

Tip

  • If you have multiple refund requests, repeat these steps for each item that you bought.
  • If you can't find the order, you may have bought it on a different Google Account. Find out how to switch accounts.
  • You'll usually get a decision within one working day but it can take up to four working days.

Google Play refund policies

Refund policies are different depending on what you bought. Select a link for more information.

You may get an automatic refund if you uninstall a paid app shortly after first buying it. If you want to reinstall the app, you'll have to buy it again and you may not be eligible for a refund on that purchase.

If you give your account or payment details to someone else, appear to be abusing our policies, or don’t protect your account with authentication, we usually can’t issue a refund.
Apps, games and in-app purchases (including subscriptions)
Google doesn't give refunds for most Google Play purchases. However, there are exceptions detailed below. You can also contact the developer directly. The developer can help with purchase issues and can process refunds according to their policies and applicable laws.

Refund policy

  1. Within 48 hours: You may be able to get a refund depending on the details of the purchase. Follow these instructions.
  2. After 48 hours: Developers have their own policies and legal requirements and may be able to give you a refund. To troubleshoot and find out if you can get a refund, contact the developer.

Important:  

  • You can only return an app or game for a refund once. If you buy it again you will not be able to get a refund. If a refund is issued, you will lose access to the item. 
  • If you buy multiple items in one purchase, you can only refund the entire purchase. You cannot refund individual items of that purchase.
Google Play Pass
Your Play Pass subscription can be cancelled at any time. You’ll still have access to the subscription until the end of the period that you have paid for.
  • If you cancel within the first 48 hours of a monthly subscription and request a refund, we may refund the cost of the month in which you cancelled.
Play Points

If you are able to refund an item that you bought on Google Play, any points earned on that purchase will be deducted from your Play Points balance and level progress.

  • If you don’t have enough points to cover the deducted points from the refunded item, your points balance will become negative. 
  • If you don’t have enough points to stay at your current level after the points are deducted from your level progress, you might go down a level. 
  • If you made a purchase using a coupon, and you get the purchase refunded, you’ll get back any amount that you paid using your form of payment and the points that you used  for the coupon. You will need to exchange points for another coupon if available. 
  • If you used points for an app, game and in-app item and would like a refund, check our refund policies.
  • Points used to support a good cause or for Play credit are not refundable.

Learn more about Play Points Terms of Service.

Google Play Movies & TV or Google TV
If your video won't play properly, try these tips to fix playback issues. If you would still like a refund or you are requesting the refund for another reason, see the info below. 

Refund availability

  • If you haven't started watching it yet, you can request a refund within 7 days of your purchase.
  • If your movie or TV show is defective, unavailable or doesn't perform as stated, you can request a refund within 65 days of your purchase.
  • If you return the movie or TV show for a refund it may be removed from your library and you may not be able to watch it.
Google Play Books

If your eBook or audiobook won't load or play, try these troubleshooting steps. If you would still like a refund or you are requesting the refund for another reason, see the info below.

Refund availability for single returns and book bundles

For refunds on eBooks:

  • You may request a refund within 7 days of purchase, except for rentals of eBooks for which all sales are final.
  • If the eBook doesn’t work, you can request a refund at any time within 65 days of purchase.
  • If you bought an eBooks bundle, you’ll only be able to request a refund for the full bundle.

Refunds on audiobooks depend on where you bought the audiobook:

  • All sales are final, except for the following instances:
    • South Korean customers: You can request a refund within 7 days of purchase, as long as you have not started listening to the audiobook.
    • If the audiobook doesn’t work, you can request a refund at any time.

For refunds on bundles:

  • You can request a full-bundle refund within 7 days of purchase, as long as you haven't downloaded or exported multiple books in the bundle.
  • If a book in the bundle doesn't work, you may request a refund for that book within 180 days of purchase.

If your refund is approved, the eBook or audiobook may be removed from your library and you may not be able to read or listen to it.

For refunds on multi-quantity purchases like 'Buy for groups':

  • You can ask for a full refund within seven days of purchase as long as you haven't redeemed any of the purchased licences yet.
  • If the book doesn't work, you can ask for a full refund within 65 days of purchase.
  • You can ask for a partial refund for unredeemed licences within 30 days of purchase.
Google Play Newsstand

Single issues

Single-issue purchases of magazine titles are not refundable unless you can't access the issue or there is a defect with the content.

Subscriptions

Subscriptions can be cancelled at any time if:

  1. you are unable to access the content, or
  2. you cancel within the first seven days of the subscription.
Tip: We can only refund active subscriptions, and are unable to refund subscriptions that have already ended. If you return a publication it may be removed from your library and you may not be able to access it.
Subscribe with Google

Canceling a subscription 

  1. In your Google Account, go to Payments and subscriptions.
  2. To cancel, pause or change the subscription, under Subscriptions, click Manage subscriptions

Learn how to cancel, pause or change a subscription on Google Play.

Requesting a refund for a subscription

Learn how to request a refund for a Google Play purchase. You can also contact the Google Play support team to request a refund.

Google does not provide refunds for most Subscribe with Google purchases unless (1) they are faulty; (2) they do not match their stated benefits on the Subscribe with Google interface; or (3) if you have a right of withdrawal as described in the Subscribe with Google additional Terms of Service.

Note: If you don’t take reasonable steps to protect your account from unwanted purchases – for example, you provided your account or payment details to someone else or didn’t protect your account with authentication – we usually can’t issue a refund.

Purchase within action on the Google Assistant

Refund policy

  1. Within 48 hours: You may be able to get a refund depending on the details of the purchase. Follow these instructions.
  2. After 48 hours: Developers have their own policies and legal requirements and may be able to give you a refund. To troubleshoot and find out if you can get a refund, contact the developer.
Google Play gift cards and Google Play balance

Play gift cards and other prepaid Play balance, including cash top-ups, are not refundable or transferable unless required by law (for instance: underage user accounts). Promotional Play balance is not refundable or transferable.

  • US residents who have redeemed gift cards or non-promotional gift codes may request a refund for their Google Play balance if the amount is below $10.
  • Brazilian residents who have redeemed gift cards or non-promotional gift codes may request a refund of their Google Play balance if certain conditions are met. These conditions include the amount being below a certain threshold and no refunds having been issued in a certain period of time.
  • Korean residents who have redeemed gift cards or non-promotional gift codes may request a refund of the card amount for residual values of Google Play balance equal to 40% or less of the face value of the gift card.
  • In accordance with the Fair Treatment of Financial Consumers Policy, Malaysian residents who have redeemed gift cards or non-promotional gift codes may request a one-time refund of their Google Play balance.

Google Play gifts
Important: This applies only to gifts of Google Play credit or Google Play Books purchased through Google. If your gift was purchased through a third-party retailer, contact the retailer for refund information.  If you want to return your gift, let the purchaser know so that they can contact us.

Tips:

  • We can only issue a refund to the person who purchased the gift.
  • Refunds can only be issued for gifts which have not been redeemed.
  • The gift code is not redeemable once the gift has been refunded.
  • Refunds for Google Play credit gifts are only available for three months from the date of purchase.
Google Play donations
Donations to nonprofits are non-refundable. If you have problems with a payment, contact our support team.
Partial refunds

Important: If you select 'cancel immediately', your subscription is cancelled and you immediately lose access to the content.

This policy only applies to users based in Israel or Germany. If you’re based in Israel or Germany, you have the option to cancel your subscription with immediate effect and request a partial refund. To cancel, follow the cancellation instructions and select the option to cancel immediately and request a partial refund. Your partial refund is assessed on a pro-rata basis, using the days left on the subscription.

Refunds for items paid for at a corner shop using a code
If you pay for items using a code at a corner shop and request a refund, any refunds issued to you by Google Play will be given back to you as Google Play credit.
Stadia
Learn more about Stadia refund policies.

Refund turnaround times

Refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid. 

If your refund takes longer than expected, check your refund status on your Google Pay account. If the status is 'Refunded', you'll see a credit on your form of payment. If the status is 'Cancelled', the order was never charged and so you won't see a credit on your form of payment. 

YouTube

Learn more about YouTube refund policies

Refund turnaround times

Refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time, depending on how you paid.

If your refund takes longer than expected, check your refund status on your Google Pay account. If the status is 'Refunded', you'll find a credit on your form of payment. If the status is 'Cancelled', the order was never charged and so you won't find a credit on your form of payment.
Refund timelines

Refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time, depending on how you paid.

If your refund is taking longer than expected, check your refund status on your Google Pay account. If the status is 'Refunded', you will see a credit on your form of payment. If the status is 'Cancelled', the order was never charged, so you will not see a credit on your form of payment.

Payment method

Estimated refund time

Credit or debit card

3–5 working days

Processing time can be affected by the card issuer and sometimes takes up to 10 working days.

If your credit card is no longer active, refunds will go to the bank that issued your card. Contact the bank to recover funds.

TrueMoney Wallet, Linepay (Thailand only)

1–5 working days

Refunds should appear in the user's account.

AliPayHK (Hong Kong only)

1–5 working days

Refunds should appear on the user's e-Wallet account.

Boost (Malaysia only) 1–5 working days
Coins.ph (Philippines only)

1–5 working days

Refunds should appear on the user's account.

Edy

1–5 working days

Refunds are applied to your Google Play credit balance.

Efecty (Colombia only)

1–60 working days

The refund will be sent as a promotional Play balance in your Google Play account with a 12-month expiry period.

FPX (Malaysia only) 7 days
GCash

1–5 working days

Refunds should appear in the user's account.

Mobile operator billing (prepaid/pay as you go)

1–30 working days

Your operator can affect processing time and sometimes takes longer.

Mobile operator billing (postpaid/contract)

1–2 monthly statements

Your operator can affect processing time, but refunds will usually appear within two monthly billing statements. If it takes longer, contact your operator to check the status.

GoPay and OVO (Indonesia only)

1–5  days 

Google Play balance (gift card or credit balance)

1 working day

Refunds appear in your Google Play account. Occasionally this can take up to 3 working days.

Google Pay

1 working day

Refunds appear in your Google Pay account. Occasionally this can take up to 3 working days.

KakaoPay (Korea only)

3–5 working days

This can sometimes take up to 10 working days. If the refund takes longer, for more detailed information, contact KakaoPay .

Mercado Pago (Brazil and Mexico) 1–5 working days
MoMo E-Wallet (Vietnam only) 1–5 working days

my paysafecard (Poland, Cyprus, Czechia, Slovakia, Slovenia, Austria, Belgium, Italy, the Netherlands, Portugal)

3–5 working days
Octopus O! ePay (Hong Kong only)

1–5 working days

Refunds should appear on the user's e-Wallet account.

Online banking

1–10 working days

Processing time can be affected by your bank, but typically takes between 4 and 10 working days.

PayPal

3–5 working days

This can sometimes take up to 10 working days. If you're returning the money to a payment method within PayPal (like a linked bank account), contact PayPal for more detailed information.

Payco (Korea only)

3–5 working days

This can sometimes take up to 10 working days. If it takes longer, for more detailed information, contact PAYCO.

Paytm (India) Refunds should appear on the user's eWallet account within 1–5 working days.
PIX (Brazil only)

1–5 working days

PromptPay (Thailand only)
  • Approved refunds are automatically and instantly credited as Play balance in the user's Play account. 
  • Refunds to the original bank account aren’t supported.
QIWI Кошелек (Russia and Kazakhstan)

3–5 working days

Refunds should appear in the user's account. 

ShopeePay (Indonesia, Malaysia, Philippines, Thailand and Vietnam) 15 working days
Touch 'n Go eWallet (Malaysia only)

1–5 working days

TrueMoney Wallet (Thailand only) 1–5 working days
VTC Pay (Vietnam only) 1–5 working days
ZaloPay (Vietnam only) 1–5 working days
ЮMoney [YooMoney] 13 working days
Pay at corner shops or user bank transfer (Taiwan)

2–3 working days

Refunds should appear in the user's linked E.SUN account.

Verve (Nigeria only)

1–30 working days

Refunds don’t reset the maximum purchase amount.

Merpay (Japan only)

1–5 working days

Refunds should appear on the user's Merpay account.

PayPay (Japan only)

1–5 working days

Refunds should appear on the user's PayPay account.

Bank transfer (Nigeria)

2–15 working days

Refunds should appear in the user's account.

Carrier wallets (Ghana)

1–3 working days

Refunds should appear in the user's account.

BLIK (Poland only)

1–10 working days

Based on their bank, refunds should appear in the user's account.

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