- If a purchase was accidentally made by a friend or family member using your account, request a refund on the Google Play website.
- If you find a Google Play purchase on your card or other payment method that you didn't make and that wasn't made by anyone you know, report unauthorised charges within 120 days of the transaction.
- If your refund request has been approved, see how long your refund will take.
For United Kingdom and European Economic Area users
Request a refund for recent purchases
- If it’s been less than 48 hours since you bought an app or made an in-app purchase: you can request a refund through Google Play.
- If you bought movies, books or other content: You may be able to request a refund more than 48 hours after your purchase (check policy below).
You’ll usually get a decision within one working day but it can take up to four working days.
Check the status of a refund request
After you request a refund through the Google Play website or the 'Request a refund' button above, you can check the status of your request.
Request a refund when it's not listed under recent purchases
Explore refund request options
- If it’s been less than 48 hours since you bought an app or made an in-app purchase: you can request a refund through Google Play.
- If you bought movies, books or other content: You may be able to request a refund more than 48 hours after your purchase (check policy below).
- Go to play.google.com.
- At the top right, click your profile icon.
- Select Payments and subscriptions
Budget and order history.
- Find the order that you want to return.
- Select Request a refund or Report a problem.
- Choose the option that describes your situation.
- Complete the form and note that you'd like a refund.
- You'll get a message that says 'Thank you for sharing your concerns'. You'll also receive an email with a refund decision.
Budget and order history.Tip:
- If you have multiple refund requests, repeat these steps for each item that you bought.
- If you can't find the order, you may have bought it on a different Google Account. Find out how to switch accounts.
- Most emails with refund decisions arrive within 15 minutes, but they can take up to four working days.
- For hardware devices: To return or get a refund for devices that you bought on the Google Store, go to the Google Store refunds page.
You can also tell Google Assistant on your device that you want a Google Play refund.
To request a refund from Google Assistant, you must use UK English on your device.
Most apps on the Play Store are made by third-party developers, not by Google. The developers should support their apps and make sure that they work well for you.
You should contact the app developer if:
- You have a question about an app.
- You've made an in-app purchase but it hasn't been delivered or isn’t working as you expected it to.
- You want a refund and it’s been more than 48 hours since you made the purchase. The developer can help with purchase issues and can process refunds pursuant to its policies and applicable laws.
Find how to contact the app developer.
Note: Some information related to refund requests may be shared with developers.
Google Play refund policies
Refund policies are different depending on what you bought. Select a link for more information.
You may get an automatic refund if you uninstall a paid app shortly after first buying it. If you want to reinstall the app, you'll have to buy it again and you may not be eligible for a refund on that purchase.
If you give your account or payment details to someone else, appear to be abusing our policies, or don’t protect your account with authentication, we usually can’t issue a refund.Refund policy
- Within 48 hours: You may be able to get a refund depending on the details of the purchase. Follow these instructions.
- After 48 hours: Contact the developer to troubleshoot and find out if you can get a refund. Developers have their own policies and legal requirements and may be able to give you a refund.
Important:
- You can only return an app or game for a refund once. If you buy it again you will not be able to get a refund. If a refund is issued, you will lose access to the item.
- If you buy multiple items in one purchase, you can only refund the entire purchase. You cannot refund individual items of that purchase.
- If you cancel within the first 48 hours of a monthly subscription and request a refund, we may refund the cost of the month in which you cancelled.
If you are able to refund an item that you bought on Google Play, any points earned on that purchase will be deducted from your Play Points balance and level progress.
- If you don’t have enough points to cover the deducted points from the refunded item, your points balance will become negative.
- If you don’t have enough points to stay at your current level after the points are deducted from your level progress, you might go down a level.
- If you made a purchase using a coupon, and you get the purchase refunded, you’ll get back any amount that you paid using your form of payment and the points that you used for the coupon. You will need to exchange points for another coupon if available.
- If you used points for an app, game and in-app item and would like a refund, check our refund policies.
- Points used to support a good cause or for Play credit are not refundable.
Refund availability
- If you haven't started watching it yet, you can request a refund within 7 days of your purchase.
- If your movie or TV show is defective, unavailable or doesn't perform as stated, you can request a refund within 65 days of your purchase.
- If you return the movie or TV show for a refund it may be removed from your library and you may not be able to watch it.
If your music won't play, try to fix music playback issues. If you would still like a refund or you are requesting the refund for another reason, please see the information below.
For Google Play Music subscriptions
Once your subscription has started, you can’t get a refund for any payments that you’ve already made. If you don’t want to subscribe anymore, you can cancel your subscription. You will still have access to the subscription until the end of the period that you have paid for.
Note: For subscriptions to Pandora, Spotify or other music streaming subscriptions, see the apps, games and in-app purchases section above.
For individual songs and albums
Depending on your specific situation, you may be able to return a song or album within seven working days of purchase, as long as you haven't downloaded it or played it. Once you download or stream music, you can't cancel your order for a refund unless it doesn't work properly.
If you return a song or album, it may be removed from your library and you may not be able to listen to it.
If your eBook or audiobook won't load or play, try these troubleshooting steps. If you would still like a refund or you are requesting the refund for another reason, see the info below.
Refund availability for single returns and book bundles
For refunds on eBooks:
- You may request a refund within 7 days of purchase, except for rentals of eBooks for which all sales are final.
- If the eBook doesn’t work, you can request a refund at any time within 65 days of purchase.
- If you bought an eBooks bundle, you’ll only be able to request a refund for the full bundle.
Refunds on audiobooks depend on where you bought the audiobook:
- All sales are final, except for the following instances:
- South Korean customers: You can request a refund within 7 days of purchase, as long as you have not started listening to the audiobook.
- If the audiobook doesn’t work, you can request a refund at any time.
For refunds on bundles:
- You can request a full-bundle refund within 7 days of purchase, as long as you haven't downloaded or exported multiple books in the bundle.
- If a book in the bundle doesn't work, you may request a refund for that book within 180 days of purchase.
If your refund is approved, the eBook or audiobook may be removed from your library and you may not be able to read or listen to it.
Single issues
Single-issue purchases of magazine titles are not refundable unless you can't access the issue or there is a defect with the content.
Subscriptions
Subscriptions can be cancelled at any time if:
- you are unable to access the content, or
- you cancel within the first seven days of the subscription.
Canceling a subscription
- In your Google Account, go to Payments and subscriptions.
- To cancel, pause or change the subscription, under Subscriptions, click Manage subscriptions.
Learn how to cancel, pause or change a subscription on Google Play.
Requesting a refund for a subscription
Learn how to request a refund for a Google Play purchase. You can also contact the Google Play support team to request a refund.
Google does not provide refunds for most Subscribe with Google purchases unless (1) they are faulty; (2) they do not match their stated benefits on the Subscribe with Google interface; or (3) if you have a right of withdrawal as described in the Subscribe with Google additional Terms of Service.
Note: If you don’t take reasonable steps to protect your account from unwanted purchases – for example, you provided your account or payment details to someone else or didn’t protect your account with authentication – we usually can’t issue a refund.
Refund policy
- Within 48 hours: You may be able to get a refund depending on the details of the purchase. Follow these instructions.
- After 48 hours: Contact the developer to troubleshoot and find out if you can get a refund. Developers have their own policies and legal requirements and may be able to give you a refund.
Play gift cards and other prepaid Play balance, including cash top-ups, are not refundable or transferable unless required by law (for instance: underage user accounts). Promotional Play balance is not refundable or transferable.
- US residents who have redeemed gift cards or non-promotional gift codes may request a refund for their Google Play balance if the amount is below $10.
- Brazilian residents who have redeemed gift cards or non-promotional gift codes may request the refund of their Google Play balance.
- Korean residents who have redeemed gift cards or non-promotional gift codes may request a refund of the card amount for residual values of Google Play balance equal to 40% or less of the face value of the gift card.
- In accordance with the Fair treatment of financial consumers policy, Malaysian residents who have redeemed gift cards or non-promotional gift codes may request a one-off refund of their Google Play balance.
Tips:
- We can only issue a refund to the person who purchased the gift.
- Refunds can only be issued for gifts which have not been redeemed.
- The gift code is not redeemable once the gift has been refunded.
- Refunds for Google Play credit gifts are only available for three months from the date of purchase.
Refund turnaround times
Refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid.
If your refund takes longer than expected, check your refund status on your Google Pay account. If the status is 'Refunded', you'll see a credit on your form of payment. If the status is 'Cancelled', the order was never charged and so you won't see a credit on your form of payment.
Learn more about YouTube refund policies
Refund turnaround times
Refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time, depending on how you paid.
If your refund takes longer than expected, check your refund status on your Google Pay account. If the status is 'Refunded', you'll find a credit on your form of payment. If the status is 'Cancelled', the order was never charged and so you won't find a credit on your form of payment.Refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time, depending on how you paid.
If your refund is taking longer than expected, check your refund status on your Google Pay account. If the status is 'Refunded', you will see a credit on your form of payment. If the status is 'Cancelled', the order was never charged, so you will not see a credit on your form of payment.
|
Payment method |
Estimated Refund time |
|
Credit or debit card |
3–5 working days Processing time can be affected by the card issuer and sometimes takes up to 10 working days. If your credit card is no longer active, refunds will go to the bank that issued your card. Contact the bank to recover funds. |
| AirPay, TrueMoney Wallet, Linepay (Thailand only) |
1–5 working days. Refunds should appear in the user's account. |
| AliPayHK (Hong Kong only) |
1–5 working days. Refunds should appear on the user's e-Wallet account. |
|
Edy |
1–5 working days Refunds are applied to your Google Play credit balance. |
| GCash |
1–5 working days. Refunds should appear in the user's account. |
| Mobile operator billing (prepaid/pay as you go) |
1–30 working days Processing time can be affected by your operator and sometimes takes longer. |
|
Mobile operator billing (postpaid/contract) |
1–2 monthly statements Processing time can be affected by your operator, but refunds will usually appear within 2 monthly billing statements. If it takes longer, contact your operator to check the status. |
|
GoPay and OVO (Indonesia only) |
1–5 days |
|
Google Play balance (gift card or credit balance) |
1 working day Refunds appear in your Google Play account. Occasionally this can take up to 3 working days. |
|
Google Pay |
1 working day Refunds appear in your Google Pay account. Occasionally this can take up to 3 working days. |
| KakaoPay (Korea only) |
3–5 working days This can sometimes take up to 10 working days. If the refund takes longer, contact KakaoPay for more detailed information. |
| Mercado Pago (Brazil and Mexico) | 1–5 working days |
| MoMo e-Wallet (Vietnam only) | 1–5 working days |
|
my paysafecard (Poland, Cyprus, Czech Republic, Slovakia, Slovenia, Austria, Belgium, Italy, the Netherlands, Portugal) |
3–5 working days |
| Octopus O! ePay (Hong Kong only) |
1–5 working days. Refunds should appear on the user's e-Wallet account. |
| Online banking |
1–10 working days Processing time can be affected by your bank, but typically takes between 4 and 10 working days. |
|
PayPal |
3–5 working days This can sometimes take up to 10 working days. If you're returning the money to a payment method within PayPal (like a linked bank account), contact PayPal for more detailed information. |
| Payco (Korea only) |
3–5 working days This can sometimes take up to 10 working days. If it takes longer, contact PAYCOfor more detailed information. |
| PromptPay (Thailand only) |
|
| QIWI Кошелек (Russia and Kazakhstan) |
3–5 working days Refunds should appear in the user's account. |
| ShopeePay (Indonesia, Malaysia and Thailand) | 1–5 working days |
| TrueMoney Wallet (Thailand only) | 1–5 working days |
| VTC Pay (Vietnam only) | 1–5 working days |
| ZaloPay (Vietnam only) | 1–5 working days |
| ЮMoney [YooMoney] | 1–3 working days |