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Returns and refunds on Google Play

Refunds may be available for purchases on Google Play:

  • If something was bought on your account or with your payment method that you didn’t permit, we can usually help.
  • If the purchase you made wasn’t delivered, doesn’t work, or isn’t what you expected, we can usually help.
  • If you bought something by accident, or bought something then changed your mind, we may be able to help depending on the specific situation.
  • If you give your account or payment details to someone else, appear to be abusing our policies, or don’t protect your account with authentication, we usually can’t issue a refund.

It’s important that you make a refund request as soon as possible after you find an issue. Select a link below for more information and to find out how to make a request.

Unauthorized purchase refunds

If something was bought on your account or using your payment method without your permission, you may be able to get a refund. Select the link for more information.

Request a refund for unauthorized purchases

Please report unauthorized purchases within 65 days of the unauthorized purchase.

If you notice an unauthorized purchase, submit a refund request online. You’ll usually get a decision within 15 minutes, but it can take up to to two business days. If your refund request is approved, you will lose access to the purchased item.

Note: It’s important that you keep your account information and passwords private. If you give your details to someone else, or don’t enable authentication for purchases, you are responsible for any purchases made.

Defective or accidental purchase refunds

Refund policies are different depending on what you bought. Select a link for more information.

Apps, games, & in-app purchases (including subscriptions)

You may request a refund within 48 hours of the transaction if something you bought isn’t working, isn’t what you expected, was bought by accident, or you changed your mind about the purchase. Depending on your specific situation, we may be able to help. If your refund is approved you will lose access to the content.

Note: If you request a refund for a subscription, you'll also need to cancel the subscription

Within 2 hours of purchase

For apps and games:

  1. Open the Google Play Store appPlay Store.
  2. Tap menuMenuand thenAccountand thenOrder history.
  3. Find the app or game you'd like to return.
  4. Touch Refund to complete your refund and uninstall the app.

Note: you can only return an app or game for a refund once. If you buy it again you will not be able to get a refund.

For in-app items (including subscriptions)

Within 48 hours of purchase

Submit a refund request online. You’ll usually get a decision within 15 minutes, but it can take up to two business days.

After 48 hours or more

Contact the developer

If 48 hours have passed, the developer is responsible for deciding if you are eligible for a refund. Contact the app developer directly and ask for a refund. You can find an app developer's contact information listed on an app or game's Details page on Google Play. For instructions, go to help with an Android app or game.

Google Play Music and Google Play Newsstand subscriptions

Check the relevant section below to see the policies for Google Play Music or Google Play Newsstand subscriptions.

 

Google Play Movies & TV

If your video won't play properly, try these tips to fix playback issues. If you would still like a refund or you are requesting the refund for another reason, see the info below. 


Refund availability

There's a return period for Google Play movies and TV content as long as you haven't started watching it yet. This period varies depending on where you bought the video:

  • 7 days for most countries
  • 10 business days in Italy
  • 14 days in Denmark, Finland, Germany, Norway, Portugal, and Sweden

If your movie or TV show is defective, unavailable, or doesn't perform as stated, you can request a refund at any time.

If you return the movie for a refund it may be removed from your library and you may not be able to watch it.

 

Request a movie or TV refund

  1. Open a web browser (like Chrome or Safari) on your computer, tablet, or phone.

  2. Copy https://play.google.com/store/account and paste it into the address bar of the web browser.

    • Make sure this is in a web browser and not the Google Play Store app. You can't request a refund for movies or TV shows in Play apps.
  3. Scroll down to "Order History" and find the order you want to return. To the right of the order, click the menu icon More Menu.
  4. Select Report a problem and choose the option that describes your situation.
  5. Complete the form and note that you would like a refund.
  6. You will see a message saying "thank you for sharing your concerns." Later you will receive an email about your refund.

 

If you are having problems requesting a refund, email our Movies & TV support team to complete your request.

Google Play Music (including subscriptions)

If your music won't play try to fix music playback issues. If you would still like a refund or you are requesting the refund for another reason, see the info below. 

 

Refund availability for Google Play Music subscriptions

Once your subscription starts you can’t get a refund for any payments you’ve already made. If you don’t want to subscribe any more, cancel your subscription. You will still have access to the subscription until the end of the period you have paid for.

Note: For subscriptions to Pandora, Spotify, or other music streaming subscriptions, see the apps, games, and in-app purchases section above.

 

Refund availability for individual song and album purchases

Depending on your specific situation, you may be able to return a song or album within 7 working days of purchase as long as you haven't downloaded it or played it. Once you download or stream music, you can't cancel your order for a refund unless it doesn't work properly.

If you return a song or album it may be removed from your library and you may not be able to listen to it.

 

Request a music refund

  1. Open a web browser (like Chrome or Safari) on your computer, tablet, or phone.

  2. Copy https://play.google.com/store/account and paste it into the address bar of the web browser.

    • Make sure this is in a web browser and not the Google Play Store app. You can't request a refund for music in Play apps.
  3. Scroll down to "Order History" and find the order you want to return. To the right of the order, click the menu icon More Menu.
    • Note: On mobile phones and tablets, you may need to swipe to the right to view the menu icon.
  4. Select Report a problem and choose the option that describes your situation.
  5. Complete the form and note that you would like a refund.
  6. You will see a message saying "thank you for sharing your concerns." Later you will receive an email about your refund.

If you are having problems requesting a refund, email our Music support team to request a refund.

Google Play Books

If your book won't load try to fix book display problems. If you would still like a refund or you are requesting the refund for another reason, see the info below. 

 

Refund availability

You can return most books bought on Google Play for a full refund within 7 days of purchase. If they don't work, you can request a refund at any time.

If you return a book it may be removed from your library and you may not be able to read it.

 

Request a book refund

  1. Open a web browser (like Chrome or Safari) on your computer, tablet, or phone.
  2. Copy https://play.google.com/store/account and paste it into the address bar of the web browser.
    • Make sure this is in a web browser and not the Google Play Store app. You can't request a refund for books in Play apps.
  3. Scroll down to "Order History" and find the order you want to return. To the right of the order, click the menu icon More Menu.
    • Note: On mobile phones and tablets, you may need to swipe to the right to view the menu icon.
  4. Select Report a problem and choose the option that describes your situation.
  5. Complete the form and note that you would like a refund.
  6. You will see a message saying "thank you for sharing your concerns." Later you will receive an email about your refund.

If you are having problems requesting a refund or have questions, email our Books support team to request a refund.

Google Play Newsstand

Refund availability

Single issues: Single-issue purchases of magazine titles are not refundable unless you can't access the issue or there is a defect with the content.

Subscriptions: Subscriptions can be canceled at any time. We can issue a refund if:

  • You are unable to access the content.
  • You cancel within the first 7 days of a monthly (or longer) subscription, we may refund the cost of the month you canceled in.

Note: We can only refund active subscriptions, and are unable to refund subscriptions that have already ended. If you return a publication it may be removed from your library and you may not be able to access it.

 

Request a news or magazine refund

  1. Open a web browser (like Chrome or Safari) on your computer, tablet, or phone.
  2. Copy https://play.google.com/store/account and paste it into the address bar of the web browser.
    • Make sure this is in a web browser and not the Google Play Store app. You can't request a refund for publications in Play apps.
  3. Scroll down to "Order History" and find the order you want to return. To the right of the order, click the menu icon More Menu.
    • Note: On mobile phones and tablets, you may need to swipe to the right to view the menu icon.
  4. Select Report a problem and choose the option that describes your situation.
  5. Complete the form and note that you would like a refund.
  6. You will see a message saying "thank you for sharing your concerns." Later you will receive an email about your refund.

If you are having problems requesting a refund or have questions, email our Newsstand support team to request a refund.

Google Play gift refunds

Refunds for gifts

Refund availability

Note: this applies only to gifts of Google Play credit or Google Play Music subscriptions purchased through Google. If your gift was purchased through a third-party retailer, contact the retailer for refund information. 

If you want to return your gift, let the purchaser know so they can contact us. Note:

  • We can only issue a refund to the person who purchased the gift. 
  • Refunds can only be issued for gifts which have not been redeemed.
  • The gift code is not redeemable once the gift is refunded. 
  • Refunds for Google Play credit gifts are only available for 3 months after the date of purchase. 

 

Request a gift refund

  1. Open a web browser (like Chrome or Safari) on your computer, tablet, or phone.
  2. Copy https://play.google.com/store/account and paste it into the address bar of the web browser.
    • Make sure this is in a web browser and not the Google Play Store app. You can't request a refund for gifts in Google Play apps.
  3. Scroll down to "Order History" and find the order you want to return. To the right of the order, click More More.
    • Note: On mobile phones and tablets, you may need to swipe to the right to view the menu icon.
  4. Select Report a problem and choose the option that describes your situation.
  5. Complete the form and note that you would like a refund.
  6. You will see a message saying "thank you for sharing your concerns." Later you will receive an email about your refund.

If you are having problems requesting a refund or have questions, contact our support team for help.

Hardware devices

To return or get a refund for devices you bought on the Google Store, go to the Google Store refunds page for more information.

How long refunds take

Refund timelines

Refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid. 

If your refund is taking longer than expected, check your refund status on your Google Payments account. If the status is "Refunded," you will see a credit on your form of payment. If the status is "Cancelled," the order was never charged and so you will not see a credit on your form of payment. 

Payment method

Estimated Refund time

Credit card

3–5 business days

Processing time can be affected by the card issuer and sometimes takes up to 10 business days.

If your credit card is no longer active, refunds will go to the bank that issued your card. Contact the bank to recover funds.

Direct carrier billing (prepaid / pay-as-you-go)

1–10 business days

Processing time can be affected by you carrier and sometimes takes longer.

Direct carrier billing (postpaid / contract)

1 monthly statement

Processing time can be affected by your carrier, but refunds will usually appear on your next monthly billing statement. If it takes longer, contact your carrier to check the status.

Google Play balance (gift card or credit balance)

1 business day 

Refunds appear in your Google Payments account. Occasionally this can take up to 3 business days.

Google Wallet balance

1 business day

Refunds appear in your Google Wallet account. Occasionally this can take up to 3 business days.

Online Banking

4-10 business days

Processing time can be affected by your bank, but typically takes between 4 and 10 business days.

PayPal

3–5 business days

This can sometimes take up to 10 business days. If you're returning the money to a payment method within PayPal (like a linked bank account), contact PayPal for more detailed information.

If you have questions on refund timelines, contact our support team for more information.

Dan is a Google Play expert and author of this help page. Leave him feedback below about the page.

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