Help senior family members set up Nest Hub Max

With Google Nest Hub Max, seniors can stay connected to their friends and family. This article will help you assist a family member or friend to set up a Nest Hub Max, and share tips on how to use some of the display’s most popular features.

Before set up

Create a Google Account

If the person you’re helping set up a Nest Hub Max doesn’t have a Google Account, they’ll need to create one before you can set up their display. Learn how to how to create a Google Account.

Wi-Fi

For Nest Hub Max to work, your family member will need a direct connection to the internet and consistent Wi-Fi. If available, use a 5 GHz connection. 

Note: The Nest Hub Max needs to be connected to the internet to work. If the Wi-Fi network you’re trying to connect to has a sign-in portal or requires a login before each use, you may not be able to use a Nest Hub Max in that location. Places that require logging in are often found in commercial settings like hospitals, assisted living facilities, libraries, airports, and hotels. 

Help your family member set up the display

The Nest Hub Max needs to be set up while connected to the same Wi-Fi network your family member will use it on. For example, if your family member is in an assisted living facility, follow these steps while connected to the assisted living facility’s Wi-Fi network, not your home Wi-Fi network.

Your family member will need the Google Home app on an Android or iOS mobile device to get started. Make sure your family member is signed into the Google Home app with the Google Account they’d like to use to control the Nest display in the future. The app will walk them through most steps.

Follow these instructions to set up a Google Nest Hub Max.

Note: If you choose not to set up a particular feature, you can always come back another time and add it through the Google Home app or follow the instructions below. However, it's recommended to allow personal results to make features like video calling and voice calling easier to use.

After they’ve done the initial setup, there are several additional features you can add or customize below.

(Optional) Ask your family member to add you to their Google Home

After you've completed the setup, you’ll be able to help manage the home if you’re added as a home member.

Share a home and devices in the Google Home app

Personalize

Personal results allow the user to call contacts by name, view calendar events, and receive specific results.

Allow personal results

Change languages

You can change the language of the Google Assistant, or add an additional language to speak to the Google Assistant in 2 languages.

Change the language of your Google Assistant

Add features

Below are some of our favorite features of the Nest Hub Max. If you haven’t already done so, follow the setup instructions for each feature you’d like your family member to be able to use.

Make video calls on Nest Hub Max

You can make and receive video calls on Nest Hub Max using Google Duo.

Learn more about making video calls

Make phone calls on a Nest display

In some areas, phone calls can also be made to friends, family and businesses.

Find out which calling methods are available in your area

Make Google-supported calls or use mobile calling

Set up household contacts

You can set up a group of contacts on the display, including yourself or other family members, to allow your family member to make calls with just a few taps. These contacts will be visible on the display and can be used by anyone with access to the device.

Set up household contacts

Display photos

When the display is not in use, it can be used to show photos. If you’re a member of the home in the Google Home app, you can include your Google Photos album so that your family member can view them. With live albums, you can automatically add new pictures of friends, family or pets to share on your family member’s display.

Learn more about the Nest Photo frame and how to create albums with Google Photos

Create morning and bedtime routines

Google Assistant can automatically do multiple things in a row when you use built-in routines or create your own. For example, you can say 'Hey Google, good morning' to learn about today’s weather and the news.

Set up and manage Routines

Link music services

You can link music services associated with a Google Account to listen to and set a default music service. Depending on the service added, you can create custom stations or playlists for your family member based on their preferences. If you’re a member of the home in the Google Home app, you can link your own music services so that your family member can use them. Learn more about how to listen to music on your display. 

Link your music services

Customize the news

If your family member prefers to listen to news from specific providers, you can select different sources for the Nest Hub Max to play.

Customize your news preferences

Turn on accessibility features

You can turn on features like closed captioning or a screen reader to make the display easier to use. Learn more about Google Nest display accessibility settings.

Tips to control the display

For most actions, you can control the screen with your hands or with your voice by saying 'Hey, Google' then a command.

  • Wake up your screen: Tap it or say 'Hey Google'.
  • Go back to the previous screen: From the left edge of the screen, swipe right or say 'Go back'.
  • Go to home control: Swipe down from the top of the screen.
  • Start Photo Frame: From the Home screen, swipe right.
  • Turn off your screen: To make the screen dark, say 'Off' or 'Turn off'.

Adjust the volume

'Hey Google, turn it up.'

'Hey Google, turn it down.'

'Hey Google, volume level 5.'

'Hey Google, volume level 65%.'

You can also adjust the volume on the back of your display. Learn more about volume controls.

Things your family member can say and do with their Nest display

Note: Some features or commands require setup. If you try one of the Assistant commands and it doesn’t work for you, check out the setup instructions or tips for more info. You can also ask the Assistant for help by saying 'Hey Google, how do I watch a video?'

Make a video call

'Hey Google, video call [contact].'

'Hey Google, call [contact] on Duo.'

'Hey Google, end the call.'

'Hey Google, hang up' or tap End call.

On the 'Household contacts' card, tap Video call Video Call.

'Hey Google, answer' or tap the incoming call on the screen.

Make Duo calls with your speakers or displays

Set up household contacts on your speaker or display

Make a phone call

'Hey Google, call [phone number].'

'Hey Google, call [contact name].'

'Hey Google, call [business name].'

'Hey Google, what is the nearest [business]?' then 'Hey Google, call them.'

'Hey Google, end the call.'

'Hey Google, hang up' or tap End call.

On the 'Household contacts' card, tap Call .

Make Google supported calls (US, CA, UK) or Use mobile calling (US, AU, IT)

Set up household contacts on your speaker or display

Watch videos

'Hey Google, play funny videos on YouTube.'

'Hey Google, show me football highlights on YouTube.'

View the weather

'Hey Google, what’s the weather today?'

'Hey Google, will it rain tomorrow?'

'Hey Google, is it sunny in Seattle?'

Tips for learning about the weather

Listen to music

'Hey Google, play jazz.'

'Hey Google, play relaxing music.'

'Hey Google, stop' or 'Resume'

'Hey Google, play next song.'

Tips for listening to music

Listen to the news

'Hey Google, tell me the news.'

'Hey Google, listen to news about NASA.'

'Listen to [news provider’s name].'

'Hey Google, stop' or 'Stop the news.'

Tips for listening to the news

Listen to the radio

'Hey Google, play radio NBC.'

'Hey Google, play NPR radio station.'

Tips for listening to the radio

Entertainment

'Hey Google, tell me a joke.'

'Hey Google, let’s play a game.'

Helpful home

Find my phone

'Hey Google, find my phone.'

Link your device and phone number to a Google Account

Set reminders

'Hey Google, remind me to take my medicine every day at 5 PM.'

More ways to set reminders 

Set alarms

'Hey Google, set an alarm for 6 AM tomorrow.'

'Hey Google, set alarm for 7 AM every day of the week.'

To stop an alarm or timer, say 'Stop.'

Tips for settings alarms and timers 

Be an interpreter

Your display can translate words or phrases in several different languages. 

'Hey Google, how do I say 'Nice to meet you' in French?'

'Hey Google, translate.'

You can also turn on interpreter mode to have a conversation with someone in another language. 

To start interpreter mode say, 'Hey Google, be my Italian interpreter' or 'Hey Google, help me speak Spanish.'

To stop using interpreter mode, say 'Stop.'

Learn more about how to best use interpreter mode

Explore more

Learn more about things Nest displays can do.
Was this helpful?
How can we improve it?