Help senior family members set up Nest Hub Max

With Google Nest Hub Max, seniors can stay connected to their friends and family. This article will help you assist a family member or friend with setting up a Nest Hub Max, and share tips on how to use some of the display’s most popular features.

Before setup

Create a Google Account

If the person that you’re helping set up a Nest Hub Max doesn’t have a Google Account, they’ll need to create one before you can set up their display. Here’s how they can create a Google Account.

Wi-Fi

For Nest Hub Max to work, your family member will need a direct connection to the Internet and consistent Wi-Fi. If available, use a 5 GHz connection. 

Note: The Nest Hub Max needs to be connected to the Internet to work. If the Wi-Fi network that you’re trying to connect to has a sign-in portal or requires a login before each use, you may not be able to use a Nest Hub Max in that location. Places that require logging in are often found in commercial settings like hospitals, assisted living facilities, libraries, airports and hotels. 

Help your family member set up the display

The Nest Hub Max needs to be set up while connected to the same Wi-Fi network on which your family member will use it. For example, if your family member is in an assisted living facility, follow these steps while connected to the assisted living facility’s Wi-Fi network, not your home Wi-Fi network.

Your family member will need the Google Home app on an Android or iOS mobile device to get started. Make sure that your family member is signed into the Google Home app with the Google Account that they’d like to use to control the Nest display in the future. The app will walk them through most steps. 

Setup: Follow these instructions to set up a Google Nest Hub Max

Note:  If you choose not to set up a particular feature, you can always come back another time and add it through the Google Home app or by following the instructions below. However, we do recommend allowing personal results to make features like video calling and voice calling easier to use.  

After they have completed the initial setup, there are several additional features that you can add or customise below.

(Optional) Ask your family member to add you to their Google Home 

Once you have completed the setup, you’ll be able to help manage the home if you’re added as a home member.

Setup: Share a home and devices in the Google Home app.

Personalise

Personal results allow the user to call contacts by name, view calendar events and receive specific results.

Setup: Allow personal results.

Change languages

You can change the language of Google Assistant, or add an additional language to speak to Google Assistant in two languages. 

Setup: Change the language of your Google Assistant.

Add features

Below are some of our favourite features of the Nest Hub Max. If you haven’t already, follow the setup instructions for each feature that you’d like your family member to be able to use. 

Make video calls on Nest Hub Max

You can make and receive video calls on Nest Hub Max using Google Duo. 

Setup: Learn more about making video calls.

Make phone calls on a Nest display

In some areas, phone calls can also be made to friends, family and businesses. Find out which calling methods are available in your area.

Setup: Make Google-supported calls or use mobile calling. 

Set up household contacts

You can set up a group of contacts on the display, including yourself or other family members, to allow your family member to make calls with just a few taps. These contacts will be visible on the display and can be used by anyone with access to the device. 

Setup: Learn more about setting up household contacts. 

Display photos

When the display is not in use, it can be used to show photos. If you’re a member of the home in the Google Home app, you can include your Google Photos album so that your family member can view them. With live albums, you can automatically add new pictures of friends, family or pets to share on your family member’s display. 

Setup: Learn more about the Nest Photo Frame and creating albums with Google Photos. 

Create morning and bedtime routines

Google Assistant can automatically do multiple things in a row when you use built-in routines or create your own. For example, you can say “Hey Google, good morning” to find out about today’s weather and the news.

Setup: Set up and manage routines. 

Link music services

You can link music services associated with a Google Account to listen to and set a default music service. Depending on the service added, you can create custom stations or playlists for your family member based on their preferences. If you’re a member of the home in the Google Home app, you can link your own music services so that your family member can use them. Learn more about listening to music on your display. 

Setup: Link your music services.

Customise the news

If your family member prefers to listen to news from specific providers, you can select different sources for the Nest Hub Max to play.

Setup: Customise your news preferences. 

Turn on accessibility features

You can turn on features like closed captioning or a screen reader to make the display easier to use. Learn more about Google Nest display accessibility settings.

Tips for controlling the display

For most actions, you can control the screen with your hands or with your voice by saying “Hey Google”, then a command.

  • Wake up your screen: Tap it or say 'Hey Google'.
  • Go back to the previous screen: From the left edge of the screen, swipe right or say 'Go back'.
  • Go to home control: Swipe down from the top of the screen.
  • Start Photo Frame: From the Home screen, swipe right.
  • Turn off your screen: To make the screen dark, say 'Off' or 'Turn off'.

Adjust the volume

“Hey Google, turn it up.”

“Hey Google, turn it down.”

“Hey Google, volume level five.”

“Hey Google, volume level 65%.”

You can also adjust the volume on the back of your display.

Learn more about volume controls.

Things that your family member can say and do with their Nest display 

Note: Some features or commands require setup. If you try one of the Assistant commands and it doesn’t work for you, review the setup instructions or tips for more info. You can also ask the Assistant for help, like saying “Hey Google, how do I watch a video?”

Make a video call

Setup: Make Duo calls with your speakers or displays
Setup: Household contacts
“Hey Google, video call [contact]."

“Hey Google, call [contact] on Duo.”

“Hey Google, end the call." 

“Hey Google, hang up" or tap End call.

On the "Household contacts” card, tap Video call Video Call.

“Hey Google, answer” or tap the incoming call on the screen.

Make a phone call

Setup: Make Google-supported calls (US, CA, UK) or Use mobile calling (US, AU, IT) 
Setup: Household contacts

“Hey Google, call [phone number].”

“Hey Google, call [contact name]."

“Hey Google, call [business name]."

“Hey Google, what is the nearest [business]?” then “Hey Google, call them.”

“Hey Google, end the call." 

“Hey Google, hang up" or tap End call.

On the “Household contacts” card, tap Call

Watch videos

"Hey Google, play funny videos on YouTube.”

“Hey Google, show me football highlights on YouTube.”

Listen to the news

“Hey Google, what’s the latest news?”

“Hey Google, tell me sport news.”

“Hey Google, watch the news."

Tips for listening to the news

View the weather

“Hey Google, what’s the weather like today?”

“Hey Google, will it rain tomorrow?”

“Hey Google, is it sunny in Glasgow?”

Tips for learning about the weather

Listen to music

“Hey Google, play jazz.”

“Hey Google, play relaxing music.”

“Hey Google, stop” or “resume”

“Hey Google, play next song.”

Tips for listening to music

Listen to the news

"Hey Google, tell me the news."

"Hey Google, listen to news about NASA."

“Listen to [news provider’s name].” 

"Hey Google, stop" or "stop the news."

Tips for listening to the news

Listen to the radio

“Hey Google, play LBC radio.”

“Hey Google, play XFM radio station.”

Tips for listening to the radio

Entertainment

“Hey Google, tell me a joke.”

“Hey Google, let’s play a game.”

Helpful home

Find my phone

Setup: Link your device and phone number to a Google Account.

“Hey Google, find my phone.”

Set reminders

“Hey Google, remind me to take my medicine every day at 5.00 p.m."

More ways to set reminders 

Set alarms

“Hey Google, set an alarm for 6.00 a.m. tomorrow.”

“Hey Google, set alarm for 7.00 a.m. every day of the week.”

To stop an alarm or timer, say “Stop”.

Tips for settings alarms and timers 

Be an interpreter

Your display can translate words or phrases in several different languages. 

“Hey Google, how do I say 'Nice to meet you' in French?"

“Hey Google, translate.” 

You can also turn on interpreter mode to have a conversation with someone in another language. 

To start interpreter mode say: “Hey Google, be my Italian interpreter” or “Hey Google, help me speak Spanish”. 

To stop using interpreter mode, say: “Stop”.

Learn more about how best to use interpreter mode.

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