Make calls on Google speakers and displays

With carrier calling on Google Nest or Google Home speakers and displays, you can use your phone's mobile or landline service plan to call friends, family, and businesses as your plan allows. Calls you make are billed according to your plan. Emergency calling is not available, except through Taiwan Mobile and Telstra.

Carrier calling doesn’t require a phone nearby, so you can make calls even when your phone is out of battery or in a different location.

Carrier calling on speakers and displays requires a subscription to a calling plan through select calling providers listed below. Additional calling methods may also be available in your area. Learn more about making calls on your speakers and displays.

Calling providers

Google Fi (US)
Google Voice (US)
Taiwan Mobile (Taiwan)
Telecom Italia (Italy)
Telstra (Australia)

Google Fi

Outgoing calling with Google Fi on speakers and displays is available in the US.
Emergency calls are not supported.
Learn more about Google Fi.

Google Voice

Outgoing calling with Google Voice on speakers and displays is available in the US and Canada.
You can make calls to places outside the US at listed rates.
Requires a Google Voice number that has credits to make international calls.
Emergency calls are not supported.
Learn more about Google Voice.

Taiwan Mobile (TWM)

Carrier calling with TWM on speakers and displays is available in Taiwan.
You can make and receive calls on one speaker or display with your TWM 070 number.
Emergency calls are supported.
Data charges may apply. Call charges are in accordance with your TWM 070 plan.
Learn more about Taiwan Mobile.

Telecom Italia (TIM)

Calling with TIM on speakers and displays is available in Italy.
You can link your MyTIM account and use your TIM registered number to make outgoing calls on your speaker or display.
Inbound calling through the speaker or display is available when you set up calling with your fixed line number. Inbound calling is not yet available if you set up calling with your mobile line number.
Each MyTIM registered number supports up to 5 devices for calling.
Requirements:
- Fixed line linking: TIM Fibra fixed line enabled for Voice traffic, a MyTIM account, and a speaker or display connected to a TIM Wi-Fi fixed broadband network (Fibra or ADSL), and activated through the Google Home app.
- Mobile line linking: TIM prepaid mobile phone service with a credit, a MyTIM account, and a speaker or display connected to a TIM Wi-Fi fixed broadband network (Fibra or ADSL), and activated through the Google Home app.
Data charges may apply. Call charges are in accordance with your TIM offer plan (mobile and/or fixed line).
Emergency calls are supported when you link your Fiber fixed line to your speaker or display. Emergency calling is not yet available for mobile line linking.

Learn more about TIM.

Telstra

Carrier calling with Telstra on speakers and displays is available in Australia.
You can make and receive calls on your speaker and display with your Telstra mobile number.
Each Telstra phone number supports up to 10 devices for calling.
Data charges may apply. Call charges are in accordance with your Telstra mobile plan.
Emergency calls are supported on all devices connected to your home, even if that’s more than 10 devices.
To call E000, say "Hey Google, call triple zero."

Learn more about voice-activated calling with Telstra.

Before you begin

What you need

The latest versions of the Google Home app .
A Google Nest or Home speaker or display with firmware version 1.39.154941 or higher. Check your firmware version. If your device is connected to the internet, it automatically updates to the latest version.
A subscription through Google Fi or Google Voice.
To be located within the service area of your call provider.
An Internet service with Wi-Fi.

Who you can call

With carrier calling, you can link your speaker or display with your calling provider. This allows you to make calls to any numbers available in your call provider's plan.
International and premium numbers, if included in your plan.
Emergency calling is not available, except through Taiwan Mobile and Telstra.

How much calls cost

All calls will be charged in accordance with your call provider's plan.
Data charges may apply.

Set up carrier calling

To make carrier calls with your speakers and displays, you need to link your calling provider account in the Google Home app.

Open the Google Home app .
Tap your account.
Verify that the Google Account shown is the one linked to your Google device. If correct, tap to close the account window. To switch accounts, tap the triangle next to the Google Account, then tap another account or Add another account.
Tap to go back, then tap Settings Communication Call Providers.
Select an available service.
Follow the in-app steps for your calling provider to link your account.

Turn on personal results to call contacts

Personal results allow you to call your Google contacts when you say their name, "Hey Google, call [contact name]." Learn more about personal results.

Open the Google Home app .
Tap Favorites or Devices
Touch and hold your device's tile.
Tap Settings Recognition & sharing Personal results.
Tap to switch Personal results on or off.

Note: To make calls to your contacts, Web and app activity must also be turned on in your account.

Sync your contacts

To call contacts saved on your Android phone or tablet:

Open the Google Home app .
Tap your account.
Verify that the Google Account shown is the one linked to your Google device. If correct, tap to close the account window. To switch accounts, tap the triangle next to the Google Account, then tap another account or Add another account.
Tap Manage your Google account.
Swipe right then tap People & sharing Contact info from your devices.
Turn on Save contacts from your signed-in devices.

If you have many contacts or new contacts, it can take a few minutes for them to sync. If your contacts don't sync, make sure that syncing contacts is turned on in your phone’s settings. Open your phone’s Settings. Tap Google and then Settings for Google apps Google Contacts sync under "Sync status," tap Manage settings turn on Automatically sync.

Update your contacts and remove duplicates

Nest speakers or displays use your Google contacts to make calls. If your contacts' info isn’t complete or contains similar or duplicate names or numbers, your device might not be able to place calls to certain contacts.

To clean up your contacts:

Go to contacts.google.com.
Tap Search or the search field, and enter the name of the contact you want to update.
Tap the contact you want to keep.
Under “Contact details,” verify that a phone number is present.
- If needed, tap Edit to update your contact’s information Save.
Now, return to your contacts and find and tap the name of a duplicate contact.
Tap More Delete.

Tips:

Make sure all your contacts’ names are unique. Include first and last names if available.
Add a phone number, and if available, an email to each contact.
If a contact appears under “Other contacts,” tap Add to contacts to include in “My contacts.”

Let multiple people make calls from the same device

With Voice Match enabled, additional members of your home can use their own contacts to make calls on your device. To let multiple people use their contacts from the same device, each person needs to set up Voice Match.

Important: If no one sets up Voice Match, everyone can use the contacts of the device’s owner if the owner has personal results turned on.

Household contacts

With household contacts set up, you can allow anyone with access to your Google Nest speakers or displays to call specific contacts that you choose. On Nest displays, this also provides easy touch access to make calls to those contacts.

Set up and manage household contacts

Show your number when you make calls

When you make calls, the recipient may find “Unknown,” “Private,” or “Anonymous” on their caller ID. If you’d like the people you call to find your phone number instead, you can add your phone number.

Show your phone number

Open the Google Home app .
Tap your account.
Verify that the Google Account shown is the one linked to your Google device. If correct, tap to close the account window. To switch accounts, tap the triangle next to the Google Account, then tap another account or Add another account.
Tap Assistant Settings scroll down tap Communication Call Providers.
Under "Your own number," tap Edit Add or change phone number.
Enter your phone number, then tap Add.
You'll receive a text with a code. Enter the code, then tap Verify.
- If you don't receive a code, wait 30 seconds, then tap Send new code.
Your phone number should show up under "Your own number." This can take up to 10 minutes to appear.

Hide your phone number

If you don't want the people you call to find your phone number, you can use an unlisted number.

Open the Google Home app .
Tap your account.
Verify that the Google Account shown is the one linked to your Google device. If correct, tap to close the account window. To switch accounts, tap the triangle next to the Google Account, then tap another account or Add another account.
Tap Assistant Settings scroll down tap Communication Call Providers.
Under "Your own number," tap Edit.
Tap Use unlisted number.

Receiving calls

Incoming calls with carrier calling are available through select calling providers. Check if your call provider offers incoming calls. When someone calls your number, all your home speakers and displays ring.

To answer a call, say "Hey Google," then "Answer the call." To decline a call say "Hey Google," then "Decline the call." Or, use one of the following touch options:

Answer or decline touch controls

Google Nest Hub Max, Google Nest Hub

Tap Answer.
Tap Decline.

Google Home

Tap the top to answer.
Press and hold the top to decline.

Google Home Max

Tap the line on the top or side to answer.
Press and hold the line on the top or side to decline.

Google Nest Mini (2nd gen), Google Nest Audio, Nest Wifi point

Tap the center to answer.
Tap and hold the center to decline.

Google Home Mini (1st gen)

Tap the side to answer.
Press and hold the side to decline.

Do not disturb

To temporarily prevent a device from receiving calls, turn on Do Not Disturb.

Note: This also disables incoming broadcasts and reminder notifications. To prevent call notifications on a regular schedule, set up night mode.

Only ring when home

Only ring when home allows you to receive incoming calls on your speakers or displays when you’re home and prevents calls to your devices when you’re away from home. Once enabled, presence sensing automatically determines whether you're home or away and can be used for other features that depend on location information like Home & Away Routines.

Changes made to presence sensing settings in a feature that uses presence sensing could affect how the other features function if they rely on presence sensing. For example, if you turn off phone location in Home & Away Routines, this causes your home devices to ring if someone calls while you’re away.

Note: You can only use one app to share phone location at a time. For example, if you’ve shared your phone location with the Nest app, when you enable your location in the Home app, phone location sharing gets disabled in the Nest app.

Except for Nest Hub (2nd gen), Only ring when home does not apply to calls between your devices.

Turn Only Ring When Home on or off

You can turn on Only Ring When Home with the Google Home app so that your speakers and displays don’t ring when you’re away from home.

Open the Google Home app .
Tap your account.
Verify that the Google Account shown is the one linked to your Google device. If correct, tap to close the account window. To switch accounts, tap the triangle next to the Google Account, then tap another account or Add another account.
Tap Assistant Settings scroll down tap Communication Device & Call Settings.
Tap the switch to turn Only Ring When Home on or off, or if you don't have it set up yet, tap Set up.

Make Google-supported calls with your speaker or display

To control your call, use your voice or your screen.

Make a call

Say "Hey Google," then:

"Call [contact name]."
"Call [business name]."
"What is the nearest [business]?" then "Hey Google, call them."
- You will get a prompt to add the name and number to your Google contacts.
"Call [phone number]."
"Redial."

If you’ve set up household contacts on a Google Nest display, you can also choose a contact from your display. Just tap Call on the "Household contacts" card. The calling method used with household contacts depends on the contact selected.

Note: If Digital Wellbeing is enabled, this feature may be restricted or blocked by Downtime, Filters or Do not disturb.

Learn more about Digital Wellbeing

End a call