Help senior family members set up Nest Hub Max

With Google Nest Hub Max, seniors can stay connected to their friends and family. This article will help you assist a family member or friend with setting up a Nest Hub Max, and share tips on how to use some of the display’s most popular features.

Before set up

Create a Google account

If the person you’re helping set up a Nest Hub Max doesn’t have a Google account, they’ll need to create one before you can set up their display. Here’s how they can create a Google account.


For Nest Hub Max to work, your family member will need a direct connection to the internet and consistent Wi-Fi. If available, use a 5 GHz connection. 

Note: The Nest Hub Max needs to be connected to the internet to work. If the Wi-Fi network you’re trying to connect to has a sign-in portal or requires a login before each use, you may not be able to use a Nest Hub Max in that location. Places that require logging in are often found in commercial settings like hospitals, assisted living facilities, libraries, airports, and hotels. 

Help your family member set up the display

The Nest Hub Max needs to be set up while connected to the same Wi-Fi network your family member will use it on. For example, if your family member is in an assisted living facility, follow these steps while connected to the assisted living facility’s Wi-Fi network, not your home Wi-Fi network.

Your family member will need the Google Home app on an Android or iOS mobile device to get started. Make sure your family member is signed into the Google Home app with the Google account they’d like to use to control the Nest display in the future. The app will walk them through most steps. 

Setup: Follow these instructions to set up a Google Nest Hub Max

Note:  If you choose not to set up a particular feature, you can always come back another time and add it through the Google Home app or by following the instructions below. However, we do recommend allowing personal results to make features like video calling and voice calling easier to use.  

After they’ve done the initial setup, there are several additional features you can add or customize below.

(Optional) Ask your family member to add you to their Google home 

After you complete setup, you’ll be able to help manage the home if you’re added as a home member.

Setup: Share a home and devices in the Google Home app.


Personal results allow the user to call contacts by name, view calendar events, and receive specific results.

Setup: Allow personal results.

Change languages

You can change the language of the Google Assistant, or add an additional language to speak to the Google Assistant in two languages. 

Setup: Change the language of your Google Assistant.

Add features

Below are some of our favorite features of the Nest Hub Max. If you haven’t already, follow the setup instructions for each feature you’d like your family member to be able to use. 

Make video calls on Nest Hub Max

You can make and receive video calls on Nest Hub Max using Google Duo. 

Setup: Learn more about making video calls.

Make phone calls on a Nest display

In some areas, phone calls can also be made to friends, family, and businesses. Find out which calling methods are available in your area.

Setup: Make Google supported calls or use mobile calling. 

Set up household contacts

You can set up a group of contacts on the display, including yourself or other family members, to allow your family member to make calls with just a few taps. These contacts will be visible on the display and can be used by anyone with access to the device. 

Setup: Learn more about setting up household contacts. 

Display photos

When the display is not in use, it can be used to show photos. If you’re a member of the home in the Google Home app, you can include your Google Photos album so that your family member can view them. With live albums, you can automatically add new pictures of friends, family, or pets to share on your family member’s display. 

Setup: Learn more about the Nest Photo frame and creating albums with Google Photos. 

Create morning and bedtime routines

Google Assistant can automatically do multiple things in a row when you use built-in routines or create your own. For example, you can say “Hey Google, good morning” to learn about today’s weather and the news.

Setup: Set up and manage Routines. 

Link music services

You can link music services associated with a Google account to listen to and set a default music service. Depending on the service added, you can create custom stations or playlists for your family member based on their preferences. If you’re a member of the home in the Google Home app, you can link your own music services so that your family member can use them. Learn more about listening to music on your display. 

Setup: Link your music services.

Customize the news

If your family member prefers to listen to news from specific providers, you can select different sources for the Nest Hub Max to play.

Setup: Customize your news preferences. 

Turn on accessibility features

You can turn on features like closed captioning or a screen reader to make the display easier to use. Learn more about Google Nest display accessibility settings.

Tips for controlling the display

For most actions, you can control the screen with your hands or with your voice by saying “Ok, Google” then a command.

  • Wake up your screen: Tap it or say "Hey Google."
  • Go back to the previous screen: From the left edge of the screen, swipe right or say "Go back."
  • Go to Home Control: Swipe down from the top of the screen.
  • Start Photo frame: From the Home screen, swipe right.
  • Turn off your screen: To make the screen dark say "Off" or "Turn off."

Adjust the volume

“Ok Google, turn it up.”

“Ok Google, turn it down.”

“Ok Google, volume level five.”

“Ok Google, volume level 65%.”

You can also adjust the volume on the back of your display.

Learn more about volume controls.

Things your family member can say and do with their Nest display 

Note: Some features or commands require setup. If you try one of the Assistant commands and it doesn’t work for you, check out the setup instructions or tips for more info. You can also ask the Assistant for help, like by saying “Ok Google, how do I watch a video?”

Make a video call

Setup: Make Duo calls with your speakers or displays
Setup: Household contacts
“Ok Google, video call [contact]."

“Ok Google, call [contact] on Duo.”

“Ok Google, end the call." 

“Ok Google, hang up" or tap End call.

On the “Household contacts” card, tap Video call Video Call.

“Ok Google, answer” or tap the incoming call on the screen.

Make a phone call

Setup: Make Google supported calls (US, CA, UK) or Use mobile calling (US, AU, IT) 
Setup: Household contacts

“Ok Google, call [phone number].”

“Ok Google, call [contact name]."

“Ok Google, call [business name]."

“Ok Google, what is the nearest [business]?” then “Ok Google, call them.”

“Ok Google, end the call." 

“Ok Google, hang up" or tap End call.

On the “Household contacts” card, tap Call

Watch videos

"Ok Google, play funny videos on YouTube.”

“Ok Google, show me football highlights on YouTube.”

Listen to the news

“Ok Google, what’s the latest news?”

“Ok Google, tell me sports news.”

“Ok Google, watch the news."

Tips for listening to the news

View the weather

“Ok Google, what’s the weather today?”

“Ok Google, will it rain tomorrow?”

“Ok Google, is it sunny in Seattle?”

Tips for learning about the weather

Listen to music

“Ok Google, play jazz.”

“Ok Google, play relaxing music.”

“Ok Google, stop” or “resume”

“Ok Google, play next song.”

Tips for listening to music

Listen to the news

"Ok Google, tell me the news."

"OK Google, listen to news about NASA."

“Listen to [news provider’s name].” 

"Ok Google, stop" or "stop the news."

Tips for listening to the news

Listen to the radio

“Ok Google, play radio NBC.”

“Ok Google, play NPR radio station.”

Tips for listening to the radio


“Ok Google, tell me a joke.”

“Ok Google, let’s play a game.”

Helpful home

Find my phone

Setup: Link your device and phone number to a Google Account.

“Ok Google, find my phone.”

Set reminders

“Ok Google, remind me to take my medicine every day at 5 PM."

More ways to set reminders 

Set alarms

“Ok Google, set an alarm for 6 AM tomorrow.”

“Ok Google, set alarm for 7 AM every day of the week.”

To stop an alarm or timer, say “Stop.”

Tips for settings alarms and timers 

Be an interpreter

Your display can translate words or phrases in several different languages. 

“Ok Google, how do I say 'Nice to meet you' in French?"

“Ok Google, translate.” 

You can also turn on interpreter mode to have a conversation with someone in another language. 

To start interpreter mode say: “Ok Google, be my Italian interpreter” or “Ok Google, help me speak Spanish.” 

To stop using interpreter mode, say: “Stop.”

Learn more about how to best use interpreter mode.

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