FAQs about accounts for the Nest app

Here are answers to some common questions about accounts for the Nest app. Your account is the key to unlocking all the features of your Nest devices and services. You’ll find information about how to create, use or update your account, as well as some helpful tips if you get stuck.

Important: Customers that have used the Nest app prior to 19 August 2019 may have an existing (non-migrated to Google) Nest account that they can still use to sign in to the Nest app.

Create a new account to use the Nest app

Expand all  Collapse all

How do I create an account?

If you’ve never used the Nest app before, you’ll need to sign in using a Google Account. If you don’t have one, follow these instructions to create a Google Account. Then, follow the instructions below to sign in with Google.

Note: If you’ve signed in to any Google product before, such as Gmail, Maps or YouTube, you may already have a Google Account. You can use the same username and password that you created for that product to sign in to any other Google product or service, including Nest.

If you can't remember signing in to a Google Account, check for an existing account. You'll get the message 'No account found' if there isn't a Google Account associated with your email address.

How to create an account

  1. Download the Nest app on your phone or tablet from the Apple App Store or Google Play.

  2. On the Nest app home screen, select Sign in with Google.

  3. If you have a Google Account, you’ll be prompted to use it to sign in. Select Continue.

  4. Select the Google Account that you want to use in the Nest app, or select Use another account if you have an existing account that’s not listed.

  5. You’ll need to let the Nest app access specific data from your Google Account. Select Info info button for more information on what will be shared. Select Allow.

  6. You’ll be asked if you have an existing non-migrated Nest account. If you are creating a brand new account, select No.

  7. Review the Google Privacy Policy, this privacy FAQs article and our commitment to privacy in the home to understand how Google will handle your data if you use a Google Account with Nest services. Read and accept the Google Terms of Service as supplemented by the Nest Terms of Service, then select Continue.

  8. Follow the instructions in the app to set up your home.

Do I need to set up an account to use my Nest products?

While an account isn't required for all Nest products, having one will let you use the Nest app to access and control them. Some Nest products, such as Google Nest Hub Max, will require that you also use the Google Home app.

If you’ve signed in to any Google product before, such as Gmail, Maps or YouTube, you may already have a Google Account. You can use the same username and password that you created for that product to sign in to the Nest app.

  • Google Nest thermostats and Google Nest Protect can work without being added to an account in the app, but many key features such as being able to receive notifications on your phone, remote control with the Nest app and Home/Away Assist are only available once you've created an account in the app and added your Nest products to it.
  • Google Nest cameras and Google Nest Hello require an account to enable real-time motion and sound notifications and video footage, so creating an account is part of setting them up.
  • Google Nest Secure (including Nest Guard, Nest Detect and Nest Tag) requires an account for installation, to control your system with the Nest app, and to get notifications. So creating an account is part of setting up your product.

    However, you can set up a passcode or Nest Tag for family or guests to have Home entry only access. An account is not required for people using Home entry only access.

  • Google Nest × Yale lock doesn’t need an account to work, but without one you won’t be able to use the Nest app with your lock. The Nest app lets you do things like remotely lock and unlock your door, easily set or change passcodes, set custom entry schedules for guests, receive notifications on who has locked or unlocked your door at a specific time, get an alert when the lock has a low battery and disarm Nest Secure upon unlocking your door.

Software updates

  • All your Nest products must be connected to the Internet to download software updates.
  • All your Nest products except for your Nest Thermostat need to be added to an account to connect to your home Wi-Fi network.

Migrating your Nest account to a Google Account

If you are an existing Nest user who signs in with an email address and password, that is an existing Nest account, you will still be able to use your existing account to sign in to the Nest app.

Note: Nest account migration to a Google Account is optional, and once completed, is not reversible. There are many benefits of migrating your account, but it does change how some Nest app features work, and any Works with Nest device connections you have today will no longer work after migration as we are retiring the programme. If you choose not to migrate at this time, your existing Works with Nest connections will continue working with your Nest account and Nest app uninterrupted.

We recommend reading this entire article to determine if account migration is right for you at this time. When you’re ready, you can choose to migrate your Nest account and associated data to a Google Account at any time in the future.

Expand all  Collapse all

What does it mean to migrate and why should I migrate my account?

At Google Nest, we’re working to make the smart home less complicated and more helpful. A home where products are easy to set up and simple to manage, and work seamlessly together.

At the moment, our users manage multiple accounts, permissions and settings across our connected home devices and services. Migration means moving to a unified Google Account that will give Nest users the benefit of a single account, seamless experiences and the ability to align homes and home members across Nest and Google Home apps.

When you migrate, Nest and Google Home devices and services will share these things:

Learn more at the Google Nest: Welcome to the helpful home blog.

To get these benefits, you’ll need to migrate your Nest account to a Google Account. If you migrate, your Nest data will be associated with your Google Account. Google will handle this data as described in the Google Privacy Policy and as explained in more detail in this privacy FAQs article. Please also read Google’s commitment to privacy in the home. Once you migrate, you will also be subject to the Google Terms of Service as supplemented by these Nest Terms of Service.

Note: If you are an existing Nest user using a Gmail account to sign in to the Nest app, it does not mean that you have migrated yet. Your Nest account data will still follow Nest’s privacy policies and Terms of Service until you migrate.

You must migrate to use a Google Account with your Nest and other Google services. To understand how Google will use your Nest data after migrating to a Google Account, and to find out how you can manage your Google settings, read our privacy FAQs article.

What happens if I don't migrate to a Google Account?

As Nest offers new connected home devices and services in the future, many of those will only be available to our users with Google Accounts. That’s why we strongly recommend all of our Nest users to migrate to Google Accounts and benefit from enhanced security, a set of privacy commitments from Google that apply across Google Nest connected home devices and services, and seamless user experiences. New users of Nest services will automatically start with a Google Account at the same time that we make the migration option available to current users this summer.

Migrating from a Nest account to a Google Account is optional. If you don’t migrate your Nest account, you’ll remain subject to existing terms and privacy policies of Nest Labs, Inc. listed here. If there are any changes to our existing offerings available to you, we’ll make sure to keep you informed.
What do I need to know before I migrate my account?

There are a few things to know before you migrate your Nest account to a Google Account:

  • You can only link one Google Account to one Nest account.

Important: This action is irreversible so choose an account that you frequently check and use.

  • You can’t link a Google Account managed by a business, organisation, parent or guardian. This includes G Suite accounts and accounts for minors.

  • You can’t link a group or alias email address, such as a distribution list, with a Nest account.

  • If you have Works with Nest connections, you will remove these connections during migration. Similar third-party integrations may be available with Device Access, one of the new programmes we've announced for Works with Google Assistant.

  • Once you've migrated your account, you will no longer be able to use the Nest app on Apple TV or on Android TV.

If you’ve recently created a Google Account, make sure that your account has been verified. To check whether your account is verified, sign in to your Google Account. If it hasn't been verified yet, you'll get a message asking you to verify your account.

To learn more about the broader changes to our Works with Nest programme, see our What's Happening at Nest FAQs page andUpdates to Works with Nest blog.

What happens to my Nest subscriptions if I migrate my account to Google?

You should not see disruption to your Nest subscriptions, such as your Nest Aware service, if you migrate to a Google Account.

If you migrate your Nest account to a Google Account, you must migrate your existing Nest subscriptions to Google Pay before you can purchase any new subscriptions. After migrating to a Google Account, you will only be able to purchase new subscriptions from the Google Store and not the Nest Store.

If you choose not to migrate your account to Google, you can only purchase subscriptions through the Nest Store on nest.com. Your current subscriptions will continue to renew according to your billing cycle.
I have an existing Nest account and plan to migrate to a Google Account. What do the privacy and terms acceptance screens look like?

Below are the migration flow screens that you’ll be asked to review that will explain how Google will use your data and terms that you must accept to migrate to a Google Account.

Nest account migration screen

Download

How can I tell if I've migrated my account?

You can tell that you’ve migrated in the Nest app when you go to Settings Nest settings icon. If there is no Migrate to a Google Account option, you are now using a Google Account.

Once you have migrated, you will sign in using your Google Account credentials with the Sign in with Google button in the Nest app.

Note: If you are an existing Nest user using a Gmail account to sign in to the Nest app, it does not mean that you have migrated yet. Your Nest account data will still follow Nest’s privacy policies and Terms of Service until you migrate.

You must migrate to use a Google Account with your Nest and other Google services. To understand how Google will use your Nest data after migrating to a Google Account, and to find out how you can manage your Google settings, read our privacy FAQs article.
How do my Nest app account and Home app account work together? Why do I need a Home app account?

When you migrate your account, members from the Nest app and Home app are unified in a single Google Nest home. This is so that you don’t have to manage different home views, permissions and home members for your Nest devices and services, but instead have a consistent, unified view. If you use the same Google Account across the Nest and Google Home apps, you’ll see a consistent view of your Google home and its members across both apps over time.

Once your home has been migrated, you’ll need to use the Google Home app to manage the family members in your home or to rename or delete your homes. You will no longer be able to do this in the Nest app. However, for certain features and Nest devices, you will be required to use the Nest app. So you’ll need to have both apps to manage your device settings and share devices in your home with other people.

Before the account migration flow was made available in the Nest app, you were required to use the Nest app with your Nest account to add or remove homes or family members. After account migration becomes available on 19 August 2019, here are the changes that you should know about:

 

Things you can do in the
Nest app after migration

Things you can do in the
Home app after migration

Invite users with existing Nest accounts

 

✔*

Invite users with Google Accounts

 

?

Remove a home member from your unified Google Nest home

 

?

Delete your unified Google Nest home

 

?

Rename your unified Google Nest home

 

?

View your unified Google Nest home family members

?

?

*Current Nest account users will need to migrate before they can be invited to a home if the Owner of the Nest home has already migrated.

Note: If you’ve previously used Google Assistant, a home in the Google Home app may have been automatically created for you. So you may be asked to 'Combine your homes' during migration.

How does family access change after migration?

The people you invite to your unified home will have the same level of access and control as you do. Only invite people you trust to your Google home. When someone becomes a member of your unified Google Nest home, they get broad rights – they can add or remove devices, use and change existing device settings, link to other services in certain cases, and add or remove other members, including you.

Once you complete migration, the actions that you take in the Home app will be reflected in the Nest app, and vice versa. For example, if you remove a member from your home in the Home app, it will remove that member from your corresponding home in the Nest app.

Important: If you are the Owner of a Nest home in the Nest app and another member of the home removes you through the Home app, this will unlink all the Nest devices associated with your Nest home, and you will lose access to the Nest home.
How do I migrate my account?

Before you migrate, make sure that you have the latest Nest app on your phone or tablet from the Apple App Store or Google Play.

There are two ways that you can start migration:

  • If you've received an email from googlenest@nest.com, open the email and select Switch to Google. You'll be taken to the Nest app. Enter your Nest sign in details. Select Continue.
  • If you've already signed in to the Nest app on a phone or computer, tap Settings Nest settings icon. On a computer, first tap your profile photo manage account icon, then Settings Nest settings icon. Select Migrate to a Google Account.

Then follow the instructions below:

  1. Read the account migration benefits and details carefully.

  2. When you’re ready to migrate, select Continue with Google.

  3. Choose the Google Account that you want to use. We recommend using the same account that you’re currently using with the Google Assistant or Google Home products. You can also create a new Google Account or select Use another account if you have an existing account that’s not listed.

  4. You’ll need to let the Nest app access specific data from your Google Account. Select Info info button for more information on what will be shared. Select Allow to start migration.

    Note: If you have Works with Nest connections and/or the Google Home app, you may see additional steps to disconnect your Works with Nest connections and combine your homes into a unified Google Nest home before you migrate. You won’t be able to use Works with Nest connections with a Google Account. Follow the instructions in the app.

  5. Before you migrate your Nest account to a Google Account, read the Google Privacy Policy, this privacy FAQs article and our commitment to privacy in the home to understand how Google will handle your data if you migrate to a Google Account, review and confirm (or update) your Google Account settings, including your ad settings. Select Continue.  

  6. Read and accept the Google Terms of Service as supplemented by the Nest Terms of Service, then select Complete migration.

    • If you are accepting an invitation to join a home as part of this migration, review how your access will change and select I agree.

  7. You’ll be prompted to select the emails that you’d like to receive. Then choose Next.

  8. You're all finished. Select Done.

     

Troubleshoot migration and sign-in errors 

Expand all  Collapse all

I'm having trouble signing in
If you're having trouble signing in with the Sign in with Google button, try a different web browser. We recommend using Google Chrome
Why can't my account be migrated? Why do I get an error?
There are certain Google Accounts that can’t be used to create an account in the Nest app. This includes:
  • Google Accounts already linked with another Nest account

  • G Suite accounts

  • Group and alias accounts

  • Google Accounts for children under 13 years of age

  • Unverified Google Accounts

  • Google Accounts with Advanced Protection

If you have a Nest Secure or Nest × Yale lock, you can use the Guest Access feature to assign either a Nest Tag or passcode for accounts that cannot be migrated.

 

If you try to use any of these accounts, you may encounter an error, such as:

Google Account is already linked with another Nest account.

You can only link one Google Account to a Nest account in the app. This action is irreversible, so make sure that you select the main account that you’ll use with the app. If you see this error, you’ll need to select or create another Google Account to sign in to the app.

If you have already linked a Google Account to a different Nest account, but you want your devices and services connected to another Google Account, you’ll need to disconnect all of your devices first Then reconnect them using the other Google Account.

G Suite accounts can’t be migrated.

G Suite accounts are accounts set up by businesses or organisations to access different Google business productivity tools. You can’t use a G Suite account because the account data is managed by your organisation. Use your personal Google Account or create a Google Account to sign in to the app.

Note: The email address may not appear like a G Suite account since the email extension is not a gmail.com address, but a professional email address that is usually the company’s website domain name.

Group and alias accounts can’t be migrated.

Google Groups email addresses can’t be used to sign in to the app since it uses an email alias that sends to multiple different email addresses. Use an individual Google Account or create a Google Account to sign in to the app.

Google Account is managed by a parent or guardian.

If you use Family Link to manage a Google Account for a child under 13 (or the applicable age in your country), the account for minors can’t be used to create an account in the Nest app.  Nest services are not available for children; please read these supplemental Nest Terms of Service to learn more. Use a different Google Account or create a Google Account to sign in to the app.

Google Account has not been verified.

When setting up your Google Account, you may not have completed the verification process.

  1. Check your Google Account for an email and find the verification code to make sure that your account is properly set up and verified.

  2. To see if your account is verified, sign in to your Google Account. If it hasn't been verified yet, you'll see a message asking you to verify your account.

  3. After it has been verified, try to connect it to the app again.

Why don't I see all my homes or devices in the Home or Nest apps?

Note: Nest Protect and Nest Tag will only be viewable in the Nest app.

After migration, your homes and devices list may not be up to date in the Home or Nest apps. If this is the case, force-close both the Home and Nest apps:

  1. Depending on your phone model, swipe up from the bottom of the screen, double tap your home button or tap the square button at the bottom right of the screen.

  2. Swipe left or right to find and select the app that you want to close.

  3. Swipe up on the app window to close the app.

  4. Open the app.

What should I do if I can't sign in to my account?

If you’re signing in with a Google Account, follow the steps here.

If you’re signing in with a Nest account and you have trouble signing in, you may see a message saying 'Incorrect email address or password'.

1. Double-check that you're trying to sign in with the right email address. Make sure that your email address is spelled correctly. If you use multiple email addresses, make sure that you use the email that you used to sign up for your account. 

2. Double-check that you’re trying to sign in with the right password. Your password is case sensitive, so make sure that you use the same capitalisation every time.

3. Check the Nest service status to see if there's a service outage. If there's a service outage, you'll need to wait for service to resume before you can sign in to your account.

4. Reset your password. Click 'Forgotten password' and follow the instructions. You'll receive an email to reset your password.

If you don't get the password reset email, you might have entered the wrong email address. Double-check that you signed up for your account with the correct email address.

What should I do if I see a spinning ring or blank sign-in screen?

If you sign in but your Nest home won’t load, you see a spinning ring or a blank screen, or have other trouble signing in:

Important: If you're able to sign in on one device but not another, take a look at the settings and menu options for the device that's giving you trouble. Certain browser, network, phone or router settings may be preventing you from signing in.

1. Check the Nest service status to see if there's a service outage. If there's a service outage, you'll need to wait for service to resume before you can sign in to your account.

2. Try using a different web browser or the Nest app to sign in to your account. If using a different browser resolves your issue, troubleshoot the settings on your browser or device that might be preventing you from signing in.

3. Try using a different device to sign in. Use a phone or tablet with the Nest app to sign in to your account. You can also try using a computer to visit home.nest.com to try to sign in. If you're trying to sign in at work, try signing in using your mobile data or home Wi-Fi.

Manage your account and emails

Expand all  Collapse all

How do I make my account more secure?

For an added layer of security, we recommend enabling 2-Step Verification on your account. Whenever you sign in, you’ll need to enter a temporary, unique code that’s sent to your phone.

If you’re using a Google Account, learn how to protect your account with 2-Step Verification.

If you’re using a Nest account where you sign in with an email address and password, you can learn how to add 2-Step Verification to your account in the Nest app.
How do I change my account email address?

Keep in mind that all email alerts, home reports and other messages from Google Nest will be delivered to the new email address.

If you are using a Nest account, follow the instructions below.

  1. Open the Nest app and select Sign in with Nest at the bottom of the screen.

  2. Enter your email address and password. Tap Sign in.

  3. Tap Settings Nest settings icon

  4. Select Account, then Manage account.

  5. Tap Account Security, then Email address.

  6. Enter your current account password and the new email address. Retype your new email address to confirm.

  7. Tap Save changes.

  8. Check your new email address for a message from account@nest.com. Tap or click on the included link to verify the new address.

If you don't get the email after a few moments, you might have entered the wrong email address. Double-check that you spelled your new email address correctly.

 

If you are using a Google Account, you may be able to change your email address. Learn more at Change the email address for your account.

If you aren’t able to change your email address and still want to use a different email address, you can create a new account, but you will have to remove and reset your Nest products and then set them up again in the new account. Anyone who shares access to your home will also lose access to the home and will need to be re-invited to the home.
Can I share my account with someone else?

No. You should never share your account password with anyone. This can compromise the security of your account and cause unexpected behaviour with features like Home/Away Assist.

You can invite your friends and family to share access to your home. Each person will be able to sign in with their own account and use the Nest app on their phone to view and use the Nest products in your home.

After you migrate to a Google Account, only invite people you trust to become home members. Keep in mind that when someone becomes a member of a home, they can add new devices, use and change existing device settings, link to other services in certain cases and add or remove other members, including you.

Things to bear in mind:

  • If you haven’t migrated your Nest account to a Google Account, you can only invite existing Nest accounts to your home. This means that you’ll have to migrate before family members who have created or migrated to a Google Account can join the home.

  Owner of a Nest home
with a Nest account
Owner of a Nest home
with a Google Account
Invite family or home member with an existing Nest account Yes Yes, but the family or home member will have to migrate to a Google Account before joining the home.
Invite family or home member with a Google Account No, the Owner of the home will have to migrate the home to a Google Account.

Yes


If you have an existing non-migrated Nest account and want to invite people to your home, learn about Family Accounts and how to share access to your Nest home

If you have migrated to a Google Account, learn how you can share devices in your home with other people.

How do I reset my account password?

If you’re using a Google Account, follow the steps here.

If you’re using a Nest account (email address and password), you can reset your password by opening the Nest app or visiting home.nest.com and tapping Forgot password. Enter your email address and tap Reset password and you'll receive an email to reset your password.

If you've enabled 2-Step Verification, you’ll need to verify your account to reset your password. 

If you don't get the password reset email, you might have entered the wrong email address. Double-check that you entered the correct email address.

How do I change my account password?

If you’re using a Google Account, follow these steps to change or reset your password.

If you’re using a Nest account (email address and password), you can change your password using the Nest app. Here’s how:

  1. On the Nest app home screen, tap Settings Nest settings icon.

  2. Select Account, then Manage account.

  3. Tap Account Security, then Account password.

  4. Enter your current password and your new password, then tap Save changes.

If you've enabled 2-Step Verification, you’ll need to verify your account to reset your password.

Note: If you don’t see this option, you may be using a Google Account. Follow these steps to change or reset your password.

Delete your account

Expand all  Collapse all

What happens when I delete my account?

To understand what happens to your data when you delete your Google Account, you can read Google’s data retention policies, including how long it takes Google to delete your information, including your Nest data. 

If you’re a non-migrated Nest account user, when you delete your Nest account we remove your personal information according to Nest’s privacy statement.

Deleting your account will also limit the way in which you can use your Nest products. Here are some of the things you’ll miss out on:

  • You will not be able to control any of your Nest products through the Nest app on your phone, tablet or computer.

  • Any Works with Nest integrations will not work without an account. Any smart lights, smart locks or connections with Amazon Alexa or Google Assistant will be disabled.

  • You will no longer receive notifications or emails from Nest about your Nest home.

See the sections below for important information about specific Nest products:

Nest thermostat

When you delete your account, your Nest thermostat will still be able to change the temperature in your home, sense motion to determine whether to switch to Eco Temperatures, let you choose an automatic or manual schedule, and use other basic functions.

It will also remember your Wi-Fi information. This means it can stay connected to the Internet and will continue to communicate with our servers. It may also receive software updates. The thermostat will send data and its originating IP address to our servers as long as it’s connected to the Internet. If you don't want data logging and software updates to continue, you should disconnect your thermostat from your Wi-Fi network.

Nest camera or Hello

Nest cameras and Nest Hello will not work without an account. If you delete your account, you won’t be able to use your Nest camera or Hello until you add it to another account in the Nest app.

If you have a Nest Aware subscription

When you delete your account, your camera’s video history will be erased, including markers and snapshots on the Sightline in the Nest app. Once your video history and snapshots are deleted, they’re gone forever. They cannot be recovered. We do not keep backups. In addition, if your camera was using familiar face alerts, your familiar faces data will be deleted.

After deleting your account, you may need to cancel your Nest Aware subscription as well:

  • If you purchased Nest Aware directly from Nest, deleting your account will cancel your Nest Aware subscription at the same time. No further action is needed.

  • If you purchased Nest Aware through one of our partners, contact the partner to cancel your subscription. For more information, including how to tell if you purchased your subscription from a partner, visit our FAQs about Nest Aware from our partners.

Tip: If you just want to delete your video history without deleting your account or cancelling Nest Aware, see How to delete your camera’s video history and snapshots.

Nest Protect smoke and CO alarm

After you delete your account, Nest Protects that were previously wirelessly interconnected will still work. However, if you want to interconnect new Protects, you will need to add all your Protects to an account in the Nest app.

Nest Protects will remember your Wi-Fi information after you delete your account. This means they can stay connected to the Internet and will continue to communicate with our servers. They may also receive software updates. If you don’t want your Protect to continue receiving updates, reset your Protect to factory settings.

Note: If you factory reset Protects that are wirelessly interconnected, it will disable the connection.

Nest Secure alarm system

When you delete your account, Nest Secure will stop working until you add it to another account in the Nest app.

In addition, if you subscribe to one of the services listed below, you may need to cancel the service separately.

If you subscribe to mobile backup

When you delete your account, your mobile backup subscription will either be automatically cancelled (if you purchased it directly from Nest) or you may need to cancel it manually (if you purchased it from one of our partners). For more information, please see the following article:

How to purchase or cancel mobile backup for Nest Secure >

If you subscribe to professional monitoring

When you delete your account, you will need to cancel your professional monitoring service separately. Contact your professional monitoring service to cancel your subscription.

Nest × Yale Lock

After you delete your account, your Nest × Yale lock can still work as a basic keyless lock, but you’ll need to do everything on the lock itself. Make sure that you reset your lock to factory default so that you can add and delete passcodes and change settings directly on the lock itself.

You won’t be able to use the Nest app to control your lock any more, including things like managing passcodes, setting entry schedules, viewing history and locking or unlocking your door remotely.

How do I delete my account?

If you sign in with a Google Account, you can download your data here and learn how to delete your Google Account.

If you have an existing non-migrated Nest account, you can follow the steps below.

  1. Sign in to your account using a phone, tablet or computer.
  2. Tap Settings Nest settings icon.
  3. Select Account, then Manage Account.
  4. Tap Delete Account and confirm that you'd like to delete your account.
  5. You'll receive an email from account@nest.com. Read the entire email and click on the provided link to finish the account deletion process.

Note: If you’d like to use the same email address to sign up for an account again, you’ll need to wait a few days for that email address to become available again.

Viewing and downloading your account data 

Expand all  Collapse all

How do I access my information from Nest?

In the Nest app

You can use the Nest app to:

  • View your account settings and edit your profile information.

  • View data, such as your Energy History, video history and Security History.

  • Non-migrated Nest accounts only: Add or remove homes and control who shares access to your home.

Note: If you’ve previously purchased Nest Aware at the Nest Store, you can sign in and view your order history here.

In the Google Home app (for migrated accounts)

You can use the Google Home app to:

  • Add or remove homes and control who shares access to your home.

How do I download my information from Nest?

If you’re using a Google Account, learn how to download your data.

If you’re using a non-migrated Nest account, we give you the option to download your data using My Nest data.

To learn more about privacy and your data, read our privacy FAQs.

Was this helpful?
How can we improve it?