Manage homes and products with the Nest app

Important: If you sign in to the Nest app with a Google Account, use the Home app to manage home members who share access to your Nest products. Keep in mind that only home members who also sign in with a Google Account can find your Nest products in the Nest app.

You can use the Nest app to add more Nest products to your home, and create another home and add products to it. You can also move products to a new home or between rooms in a home.

Home and product basics

• You can have multiple homes in the Nest app. For instance, you can add a vacation home as a second home and your business as a third home.

• The maximum number of homes you can have in the Nest app depends on what account you use to sign in.

  • If you sign in with a Google Account, you can have up to 5 homes in your account. 

  • If you sign in with a Nest account, you can have up to 3 homes.

• You can be the Owner of one or all homes in the app.

• You can be invited to access one or all homes in the app. When you accept an invitation from someone to access their Nest home, that home is automatically added to the app.

• Don't assign Nest products to the same home in the app if they're physically installed in different homes as this can cause problems when your products try to sense whether someone's home or not.

• If you need access to more than the total number of homes allowed in an account, you can create another account. You can create or accept invitations for each of your accounts in the Nest app.

• Some products are managed in the Nest app, and other products in the Google Home app.

  • Use the Home app to manage home members if you use a Google Account to manage your products and homes.

• Starting June 20, 2024, custom Nest account profile pictures will no longer be supported. After this date, if you sign in with a Nest account, it won’t allow you to upload a custom profile picture. Your current custom profile picture will be removed and deleted, and the default profile picture will be used in the Nest app. If you’ve migrated to a Google Account, the Nest app will show your Google Account profile picture. 

The number of products you can have in the Nest app

There's a maximum number of Nest products that you can have in each Nest home.

Nest thermostats	Maximum of 20 per home
Nest Temperature Sensors	Maximum of 6 per thermostat Maximum of 18 per home
Nest Protects	Maximum of 18 per home
Nest cameras and doorbells	Maximum of 10 per home Note: Nest and Home apps should support more than the stated limit of 10 cameras, but user experience may be degraded due to sufficient bandwidth usage. Some camera models can use up to 4Mbps of upload bandwidth, however you may encounter issues such as missing video history if you don't have sufficient upload bandwidth to support a large number of cameras. Likewise, video quality is dependent on your internet bandwidth usage. For further information on your camera’s bandwidth usage, refer to our Help Center article on Internet bandwidth and speed requirements for Nest cameras.
Nest × Yale Lock	Maximum of 10 per home
Nest Connect	Maximum of 4 per home

Switch between homes in the Nest app

You can only check and control products in one home at a time with the Nest app. If you have more than one home in the app, you need to switch between them.

1. Open the Nest app .

2. At the top left, tap Menu .

3. Tap the home you want to switch to.

You should be taken back to the app home screen where you can find the Nest products you have in the home you selected.

Note: If you don't have another home already in the app, refer to the section below on how to add a home to the app.

Create another home in the Nest app

You can add your business, vacation home or other building to the Nest app so you can install and use Nest products in more than one location.

Note: If you sign in to the Nest app with a Google Account, when you create a new home in the Nest app, it's also reflected in the Home app.

If you're invited to share access to a home with a Family Account, that home also counts toward your home limit.

1. Open the Nest app .

2. At the top left, tap Menu .

3. Tap Add   Continue.

4. Give your home a name  tap Next.

5. Enter your new home's address  tap Next.

6. Choose if you want to use your phone's location to help with Home/Away Assist for your new home.

7. If you have a non-migrated account, you can invite other people to share access to your new home. If you don't want to invite anyone for now, you can always invite them later.

Once you've added your new home to the app, you can add Nest products to it.

Change the home address of devices in the Nest app

1.  Open the Nest app .

2. At the top left, tap Menu .

3. Select the home you want to change the address of.

4. At the top right corner, tap Settings Home info Address.

Note: If you have a migrated Nest account or use the same Google Account in the Google Home app, the changes you make to your home's address in the Nest app are also reflected in the Home app.

Add another Nest product to a home

You can add new Nest products to any home in the app, whether you're the Owner or you've been invited to share access to a home.

1. Open the Nest app .

2. At the top left, tap Menu .

3. Select the home you want to add the product to.

4. At the top right corner, tap Settings   Add product .

For details about each Nest product, refer to the sections below:

Add a Nest thermostat

You need to get an entry key from the thermostat and enter it into the Nest app.

Add your Nest thermostat to the app

Note: If you have a Google Nest Thermostat, you need to use the Home app for setup.

Add a Nest camera or doorbell

Scan the QR code on the back of the device. Then, follow the directions in the Nest app.

Set up a Nest camera

Set up a Nest Doorbell (wired)

Add a Nest × Yale Lock

Install and set up Nest × Yale Lock

Add a Nest Protect smoke and CO alarm

Scan the QR code printed on the back of your Protect. The app shows you how to connect your Protect and install it.

Set up Nest Protect with the Nest app

Move a Nest product to another home

If you have another home, you can move your Nest products between them. When you physically move them to their new home, you also need to move them in the app.

The steps are different for each product. Select the one you want to move below.

Nest thermostat

In Europe:

1. Make sure that the system in your new home is compatible.

2. Reset your thermostat to defaults.

3. Remove your thermostat from the Nest app.

4. Because Heat Link is connected to high voltage wires, you should contact a local professional to uninstall your thermostat and reinstall it in the other home.

5. Add your Nest thermostat back to the Nest app in the other home. Make sure you select the new home in the app before you re-add your thermostat.

Everywhere else:

1. Make sure that the system in your new home is compatible. The wiring in your new home could also be different from the wiring in your current home. So, in addition to checking the compatibility, make sure you also get a wiring diagram before you remove anything.

2. Reset your thermostat to defaults. It's necessary to reset your thermostat because your thermostat needs to learn about your new home's system and how quickly the home heats or cools.

3. Remove your thermostat from the Nest app.

4. Uninstall your thermostat.

5. Reinstall and set it up in the new home. Make sure you select the new home in the app before you re-add your thermostat.

If you prefer, you can contact a   local professional to reinstall your thermostat for you.

Nest cameras and doorbells

If your device doesn't have a Nest Aware subscription:

1. Remove your device from the Nest app.

2. Uninstall your device.

3. Install your device in its new home.

4. Select the new home in the Nest app.

5. Set up your device in the Nest app.

If your device has a Nest Aware subscription:

There are a few extra steps you need to take because subscriptions are attached to both your device and the home it's in.

1. Create clips or timelapses of any footage you want to save from your device.
   Important: The next step deletes your device's video history and settings, so you must do this beforehand to preserve any memories you want to keep.

2. If your device has a 1st gen Nest Aware subscription, cancel the subscription. This step deletes your camera's video history and settings. Once you’ve canceled your 1st gen subscription, you can’t buy a new one.

3. Remove the device from the Nest app and uninstall it.

4. Install your device in its new home.

5. Set up your device again with the Nest app. Make sure you select the device's new home in the app before you begin setup.

6. If needed, purchase a Nest Aware subscription.

Important: If you purchased a pre-owned Nest device and receive a message that says it's already in use by another account, you'll need to wait for the device's current video history to expire before you can add it to your account. This can take up to 60 days, but may happen sooner. 

Nest Protect

Make sure you comply with all local regulations when you install Protect in its new home.

1. Remove Nest Protect from the Nest app.

2. Reset your Protect and uninstall it.

3. Install your Nest Protect in its new home.

4. Add your Protect back to the Nest app. Make sure you select the new home in the app before you re-add it.

Nest x Yale Lock

1. Remove the Nest × Yale Lock from the Nest app.

2. Reset your lock to factory defaults.

3. Uninstall your lock from the door.

   Tip: You can follow the steps to physically install your lock in reverse.

4. Install your lock in its new home, and then add it back to the Nest app.

Remove a home from the Nest app

Note: If you sign in to the Nest app with a Google Account, remove your home in the Home app. This step removes the same home from the Nest app as well.

FAQs about accounts for the Nest app

If you're the Owner, the removal of a home from the app also removes:

• Any Nest products that have been added to the home from the app

• Anyone you've invited to share access from the home

1. Open the Nest app .

2. At the top left, tap Menu .

3. Select the home that you want to remove.

4. At the top right corner, tap Settings   Home info  Leave home  Leave.

Important: You need to cancel any active subscriptions separately when you remove a home in the Nest app.

Cancel Nest Aware

If you're moving and leaving a Nest product behind

If you're moving to a new home and plan to leave a Nest product behind for the new homeowners, remove the product from the Nest app and reset it to factory defaults. 

When you perform a factory reset, this step deletes all of your personal information from the product and lets the new homeowners add the product to the Nest app on their own phones.

1. First, remove the product from the Nest app.

2. Then, reset the product to factory defaults. Select the product below for more details.

   • Nest thermostat

   • Nest cameras and doorbells
     Note: Nest Cam doesn't need to be factory reset after you remove it from the Nest app.

   • Nest Protect

   • Nest × Yale Lock