How do I set up my Fitbit device?

Use your iPhone or Android phone to set up your Fitbit device. To verify that your phone is compatible with the Fitbit app, visit fitbit.com/devices.

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Fitbit devices and Google Pixel Watch series
How do I create an account and connect my Fitbit device?

To add another Fitbit device to your account or replace an old one, see How do I set up a replacement device or add another device to my account?

  1. Connect your Fitbit device to the charger before you begin the setup process.
  2. If you’re setting up certain Fitbit devices with an Android phone, a notification appears on your phone to begin the setup process. Tap the notification and follow the on-screen instructions to set up your device. If you don’t have the Fitbit app, the notification takes you to the Google Play Store to download the app.
  3. Download and install the Fitbit app from one of the following locations:
  4. Open the Fitbit app and tap Sign in with Google.
  5. Tap Continue as a new user.
  6. Choose a Google Account. If you don't have a Google Account, tap Create account.
  7. Follow the on-screen instructions to create an account and connect ("pair") your Fitbit device to your phone. Pairing makes sure your Fitbit device and phone can communicate with one another (sync their data).
Note: To create an account for Fitbit, you're prompted to enter your height, weight, and sex to calculate your stride length and to estimate distance, basal metabolic rate, and calorie burn. For more information, see How does my Fitbit device calculate my daily activity?

After you set up your account:

  • Your first name, last initial, and profile picture are visible to all other Fitbit users.

  • Your "About me" information and the date you joined Fitbit is visible to your Fitbit friends.

  • Your average daily step count is visible to your Fitbit friends and other members of groups you join by default, although you can update your sharing settings. You have the option to share other information, but most of the information you provide to create an account is private by default.

Note: For Charge 5, your phone might share your location with your tracker to reduce the time it takes for the built-in GPS sensors to connect to GPS satellites for the first time. Make sure the location permission for the Fitbit app is allowed. For instructions, see the Apple help article or the Google (Android) help article.
How do I create an account for my child and set up a Fitbit Ace device?

If you already use the Family option in the Fitbit app, see How do I set up Fitbit Ace devices?

Note: For the best experience, your child should have their own phone or tablet to set up an Ace device. If you have an iPhone or iPad, you can use your phone or tablet to set up your child’s device.
  1. Connect your child's Ace device to the charger before you begin the setup process.
  2. Download and install the Fitbit app from one of the following locations:
  3. Tap Sign in with Google. Your child signs in with their Google Account. If your child doesn't have a Google Account, tap Create your account, and follow the on-screen instructions.
  4. When prompted, review the information about managing a child account.
  5. Tap Agree, and enter the password for your Google Account.
  6. Add a Fitbit profile for your child.
  7. Tap Next.Your child can log in to their Fitbit profile.
  8. Tap Set Up, and follow the on-screen instructions to pair Ace to the account.

For more information on Google Accounts for children, see the Google for Families help article.

How do I create an account and set up Google Pixel Watch?
  1. Connect Google Pixel Watch to the charger before you begin the setup process.
  2. Turn on Google Pixel Watch by pressing the crown for 3 seconds.
  3. Place your watch near a compatible Android phone with Bluetooth on. A notification appears on your phone to begin the setup process. Install the Google Pixel Watch app , and follow the on-screen instructions to connect your watch to your Google Account. For more information or troubleshooting tips, see Set up Google Pixel Watch.
  4. After you set up your watch, connect your account.

I need to create an account

  1. Download the Fitbit app to your phone.
  2. Open the Fitbit app, tap Sign in with your Google Account.
  3. Follow the on-screen instructions to create an account and connect your watch.

I have an account

  1. Open the Fitbit app on your phone and sign in. If prompted, follow the instructions to move Fitbit to your Google Account.
  2. From the Today tab   tap Devices  + Set up a device
  3. Tap Google Pixel Watch in the list of devices, and follow the on-screen instructions to connect your watch to your account.

If you have trouble connecting your watch to your Fitbit account, make sure the Fitbit app on your watch is updated. Then try to connect your watch again:

  1. Press the crown, swipe up to the Play Store app , and tap the app to open it.
  2. Swipe up and tap Manage apps Update all.

If you’re still unable to connect your watch, follow these steps:

  1. Press the crown, swipe up to the Today app , and tap the app to open it.
  2. Swipe to the bottom, and tap Log In.
  3. If prompted, download and install the Fitbit app on your phone.
    • If you already have an account, sign in. If prompted, follow the on-screen instructions to move Fitbit to your Google Account.
    • If you don't have a Fitbit account, tap Sign in with Google,and follow the on-screen instructions.
  4. From the Today tab tap Devices   + Set up a device.
  5. Tap Google Pixel Watch in the list of devices, and follow the on-screen instructions to connect your watch to your account.
Note: To create an account for Fitbit, you're prompted to enter your height, weight, and sex to calculate your stride length and to estimate distance, basal metabolic rate, and calorie burn. For more information, see How does my Fitbit device calculate my daily activity? After you set up your account, your first name, last initial, and profile picture are visible to all other Fitbit users. You have the option to share other information, but most of the information you provide to create an account is private by default.
How do I set up a replacement device or add another device to my account?
  1. Tap the Today tab  Then tap Devices .
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.
Can I use more than one Fitbit device with the same account?
You can't connect multiple devices that use the Fitbit Gallery to one account. For Fitbit Charge series, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense series, Fitbit Versa series, and Google Pixel Watch series, only connect one of these devices to your account at a time.

If you connect more than 1 Fitbit device to the same account, note the following:

  • If you forget to take off one Fitbit device before putting on another, the overlapping data is reconciled to present the most accurate information possible. For best results, don't wear more than one device at a time and sync each device before taking it off and putting on another.
  • Only one person can use a Fitbit account. When you create an account you’re asked for personal information, such as height and weight, to calculate certain data.
  • If you have more than one Fitbit device that receives notifications from your phone, notifications might appear on one or more of your Fitbit devices.
  • A Fitbit device can only be paired to 1 phone. If you have more than 1 phone, you only receive notifications from the phone connected to your Fitbit device.
Scales

If you're unsure which scale you own, turn the scale over and remove the battery cover to see how many batteries it contains:

  • Aria uses 4 AA batteries
  • Aria 2 uses 3 AA batteries and has “Aria 2” written on the back of the scale
  • Aria Air uses 3 AAA batteries.
For more information about using your scale, see How do I use my Fitbit scale?
Aria

What router settings do I need to set up and sync Aria?

Aria connects to your wireless home network and works with any Wi-Fi router that uses the following standards:

  • 802.11b frequency setting
  • WEP / WPA / WPA2 personal security
  • Automatic (DHCP) IP setup (static IP configurations are not supported)

Your SSID and password should contain only alphanumeric characters (e.g. A-Z, 0-9). If you experience issues connecting to a network that uses special characters, change the name of the network to only use alphanumeric characters, and try to connect again.

Can I use a mobile Wi-Fi hotspot to set up Aria?

A mobile Wi-Fi hotspot should only be used if a wireless router is unavailable. Consider the following information when attempting to set up your scale using a hotspot:

  • Connecting Aria to a mobile Wi-Fi hotspot requires that the mobile device be persistently in this mode. The device’s battery may drain quickly.
  • To complete the setup process with a mobile Wi-Fi hotspot, you will need a second wireless device to connect to the hotspot. For example, if you are using an iPhone as a hotspot, you will need either another mobile device or a computer to proceed through either of the set up methods explained in How do I set up Aria?
  • Your hotspot needs to be configured according to the same specifications as a wireless router. For the specs, see What router settings do I need to set up and sync Aria?

How do I set up Aria?

To set up your scale using the web-based method, you'll need a Wi-Fi enabled computer, phone, or tablet. Make sure you know your Wi-Fi password and that it doesn't exceed 31 characters. For help finding your password, see How do I find my Wi-Fi network password and security setting?

Note: If you're trying to set up your Aria again after making changes to your network, see How do I use my Fitbit scale?

To set up your Aria scale:

  1. Restart the computer, phone, or tablet that you're going to use to set up your scale.
  2. Make sure your browser allows cookies.
  3. If you're using a computer:
    1. Place your scale within 10 feet of your router.
    2. Ensure that your router is compatible with the 802.11b protocol. For more information, see What router settings do I need to set up and sync Aria?
    3. If the router is connected to your computer with an Ethernet cable, unplug it. The router and computer must be connected over Wi-Fi.
  4. Open a web browser on your computer, phone, or tablet and go to fitbit.com/scale/setup/start.
  5. Tap Get started, then tap it again when you see the pop-up message.
  6. Sign in to your fitbit.com account.
  7. Personalize your Aria by giving it a name and entering the initials you'd like to see on the scale when it recognizes you.
  8. Put the scale into setup mode by removing a battery for 10 seconds and then reinserting it. Tap Continue when the scale's display says "SETUP ACTIVE."
  9. Switch your computer, phone, or tablet to the scale's Wi-Fi network (this will appear as the word "Aria" followed by six characters).
  10. Return to your web browser and tap I'm Connected. You'll see a list of available wireless networks.
  11. Tap the name of your home wireless network. If you don't see your home wireless network, tap Refresh Networks to scan again. If you still don't see your network, tap Join Other Network to enter your network name and password manually.
  12. Enter your network password. Remember that it's case-sensitive.
  13. Tap Submit, and then immediately check your scale's screen as it attempts to connect to your network.
    • If you see a check mark or a smiley face, Aria is connected and you can stand on the scale to complete a weigh-in.
    • If you see an error message, see How do I use my Fitbit scale?
Aria 2
To set up your Fitbit Aria 2, create an account and connect your scale through the Fitbit app on your phone.
If you already have a Fitbit account and the Fitbit app, skip to How do I add a scale to my existing account?

What router settings do I need to set up and sync Aria 2?

Aria 2 connects to your wireless home network and works with any Wi-Fi router that uses the following standards:

  • 802.11b/g/n frequency setting
  • WEP / WPA / WPA2 personal security
  • Automatic (DHCP) IP setup (static IP configurations are not supported)
  • Both the network name and password must be no more than 32 characters long

Can I use a mobile Wi-Fi hotspot to set up Aria 2?

We do not recommend using a mobile Wi-Fi hotspot to set up Aria 2, as syncing will be slow and your scale may be unable to update. Connecting Aria 2 to a mobile Wi-Fi hotspot requires the device to remain persistently in this mode, which may drain the battery quickly and use excessive data.

How do I set up Fitbit Aria 2?

Note: If you're trying to set up your Aria 2 again after making changes to your network, see How do I use my Fitbit scale?
  1. Make sure the Fitbit app is compatible with your device by checking fitbit.com/devices.
  2. Download and install the Fitbit app from one of the following locations:
  3. Open the Fitbit app and tap Create your account.
  4. Sign in with your Google Account or tap Create account.
  5. Follow the on-screen instructions to create a Fitbit account and connect your scale to the internet. You must know your wireless network password, and the scale must be within range of the network. If you see an error message, see How do I use my Fitbit scale?

Note that the personal information you provide during setup is used to calculate your basal metabolic rate (BMR), which helps determine your estimated calorie expenditure and your body mass index (BMI). For more information, see How does my Fitbit device calculate my daily activity? This information is private unless you change your privacy settings and opt to share it with your Fitbit friends.

If you have trouble setting up Aria 2, briefly press the button in the battery compartment to restart your scale and return to the start of the setup process. If you still can't set up your Aria 2 after completing all the steps above, contact Customer Support.

How do I add a scale to my existing account?

  1. In the Fitbit app, tap the Today tab   then tap Devices .
  2. Tap Set Up a Device.
  3. Choose your device.
  4. Follow the on-screen instructions to create a Fitbit account and connect your scale to the internet. You must know your wireless network password, and the scale must be within range of the network.

If you have trouble setting up Aria 2, briefly press the button in the battery compartment to restart your scale and begin the setup process again.

What is a personalized icon on Aria 2?

When you set up your scale, you're asked to choose a personalized icon. This icon appears on the scale whenever you complete a weigh-in. After you weigh yourself, you see your icon on the screen to confirm the weigh-in is assigned to the correct person. Refer to the table for a complete list of the available icons.

 

Apple

 

Bird

 

Butterfly

 

Camera

 

Cat

 

Coffee mug

 

Diamond

 

Bear

 

Rocket ship

 

Sailboat

 

Submarine

 

Sun

 

Dog

 

Flower

 

Fish

 

Whale

Aria Air
Set up Fitbit Aria Air with the Fitbit app on your phone.

How do I set up Fitbit Aria Air?

  1. Download the Fitbit app:
  2. Install the app, and open it.
    • If you already have a Fitbit account, log in to your account  tap the Today tab  then tap Devices  Then Set Up a Device.
    • If you don't have a Fitbit account, tap Create your account.Sign in with your Google Account or tap Create account.
  3. Continue to follow the on-screen instructions to connect Aria Air to your account.

How do I add Aria Air to my existing Fitbit account?

  1.  In the Fitbit app, tap the Today tab   then tap Devices .
  2. Tap Set Up a Device.
  3. Choose Aria Air and follow the on-screen instructions.

How do I turn on Aria Air?

On the back of your scale, find the battery compartment and pull out the plastic tab. Your scale will turn on.

Back of the scale with an arrow demonstrating how to pull the plastic tab to the right

How do I remove a Fitbit device from my account?

When you remove a Fitbit device from your account, any data you haven't synced is deleted. For more information about syncing, see How do Fitbit devices sync their data?

If you're giving your Fitbit device to someone else, erase your data before removing the device from your account. For instructions, see How do I erase my Fitbit device?

Fitbit app

  1. In the Fitbit app, tap the Today tab   Then tap Devices  .
  2.  Tap the image for the device you want to remove  Then tap the option to remove the device (on Android phones, tap the trash icon).
  3. Follow the on-screen instructions to remove the device from your account.

Note: If you use an iPhone and want to remove a Fitbit Aria scale from your account, you must first remove yourself as a user of the scale. For instructions on how to remove a user from a scale, see How do I use my Fitbit scale?

Fitbit.com

  1. From your fitbit.com dashboard, click the settings icon   click the image for the device you want to remove.
  2. At the bottom of the page, click the option to remove the device.
  3. Follow the on-screen instructions to remove the device from your account.

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