About Fiber self-installation
Depending on your city, address and the Fiber plan you select, you may be eligible to self-install your Fiber Internet service and Fiber Phone service. Two kits are available:
- Self-Installation Kit for Google Fiber (Internet service)
- Self-Installation Kit for Fiber Phone (phone service)
Who can choose self-installation?
Self-installation is only available in certain cities for our Internet-only plans and for Fiber Phone. Fiber TV customers are not eligible for self-installation. In order to be eligible, you must also be in an address where Google Fiber has already installed external equipment and a Fiber Jack. After you choose a plan and sign up for service, we'll send you an email if your address is eligible for self-installation. If you qualify, you'll be directed to a page where you can order Self-Installation kits.
When can you expect your Self-Installation Kit?
After you sign up for self-installation, you'll receive an email that indicates when you can pick up your kit from a local Fiber Space (typically the same day), or if you prefer to have your kit shipped, we'll provide an estimated delivery date and a tracking number for your package.
How can I perform a self-installation?
The self-installation process requires no tools and minimal technical skills. You can learn more about whether self-installation is right for you, or you can read the full instructions that come with the Self-Installation Kit or the Fiber Phone Self-Installation Kit.
When will you be billed for service?
Billing for your service starts when your Network Box (included in the Google Fiber kit) or Phone Box (included in the Fiber Phone kit) is activated, or 7 days after delivery, whichever occurs first.