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Self-install your Google Fiber Phone

Follow these instructions to self-install Google Fiber Phone. You can download or print this Google Fiber Phone self-install quick start guide as well. Your Fiber service must be installed and active before you can install Google Fiber Phone service. If you've already self-installed Google Fiber Phone at your current address and you're moving to a new address where Fiber service is available, you can move your existing phone equipment to your new location and install it there.

Step 1: Check your Google Fiber network

Make sure that your router is connected and your Google Fiber internet service is active.

Check your Google Fiber network

Step 2: Connect your Phone Box

Connect the Phone Box to your router using the ethernet cable provided in your Phone Box kit. Don’t have a spare ethernet port? You can use an ethernet adapter or switch.

Connect your Google Fiber Phone Box to your router

Step 3: Connect your home phone

Connect your home phone to the Google Fiber Phone Box using a telephone cable.

 

Connect your Google Fiber Phone Box to your home phone

Step 4: Connect the power adapter

Connect the power adapter to the Google Fiber Phone Box and plug it into a power outlet.

 

Connect your Google Fiber Phone Box to the power adapter

Step 5: Set up voicemail

Your Google Fiber Phone service will become active and ready to use shortly. While you're waiting, set up your voicemail.

Dial *99 from your primary Google Fiber Phone (home landline or mobile phone) and follow the prompts to set up your voicemail.

If you're transferring an existing phone number to Google Fiber Phone, your number transfer will complete automatically within five business days. We will send you an email with a temporary number to use until your number transfer is complete.

Step 6: Set advanced options

To set additional Google Fiber Phone options, sign in to Fiber using the name and email you use for your Fiber account and select Phone from the navigation menu to display the Phone settings page. Google Fiber Phone settings let you:

  • Use Google Fiber Phone on your mobile phone and other devices using Hangouts
  • Forward your Google Fiber Phone number to another number 
  • Specify the types of incoming calls you'll accept
  • Manage your calls and set Do Not Disturb options
  • Set a ring schedule, and more!
Solve common issues with Google Fiber Phone Self-Installation

What do the blinking lights on my Google Fiber Phone Box mean?

The LEDs on the front of the Google Fiber equipment indicate its status. If you're having trouble with your equipment, you can use the detailed information to diagnose the issue based on how the LEDs look.

What should I do if my Phone Box isn't responding?

If you've connected your Google Fiber device and it isn't working, you can follow these steps to powercycle or reset it to try and solve the issue. If powercycling or resetting doesn't resolve the problem, you can use our Google Fiber Phone Troubleshooter to find a solution or contact Google Fiber customer support.

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