Depending on your address and the plan you select, you may be eligible to self install your Google Fiber internet service and phone service. Two kits are available:
- Self-Install Kit for Google Fiber (internet service)
- Self-Install Kit for Google Fiber Phone (phone service)
Self-installation is available for our internet-only plans and for Google Fiber Phone. If you're eligible for self-installation, Google has already installed external equipment and a Fiber Jack in your home.
Self-install requires no tools and minimal technical skills. To help you decide whether self-install is right for you, check out the instructions for installing your own Google Fiber Network Box or Google Wifi points.
After you sign up for a self-install kit, we'll send you an email with an estimated delivery date and a tracking number for your package.
How can I perform a self-installation?
The self-installation process requires no tools and minimal technical skills. You can learn more about whether self-installation is right for you, watch a self-installation video for setting up a Network Box or Google Wifi that explains the process, or you can read the full instructions that come with the Self-Installation Kit for a Network Box or Google Wifi, or Google Fiber Phone Self-Installation Kit.
What's in the Self-Installation Kit?
- Self-Install Kit that includes a Network Box
- Self-Install Kit that includes Google Wifi point(s)
What's in the Google Fiber Phone Self-Installation Kit?
When can you expect your Self-Installation Kit?
How long should a self-installation take?
When will you be billed for service?
If you're eligible for self-install and you choose this option, there are three ways for you to receive your self‑install kit:
- Have it shipped to your home address
- Have it shipped to a different address
- Pick up the kit from your local Fiber Space (in cities where there is one)
From the time an order is placed, the Self‑Installation Kit will ship within 2-3 business days, or 5-6 calendar days if ordered on Friday. Delivery times differ from city to city.
If you change your mind about self-installation, please contact Google Fiber customer support within 2 hours of placing the order to cancel.
When you sign up to have a Self-Installation Kit shipped to you, you can ask the carrier to require a signature. To choose this option, check the box labeled Require signature for delivery when you sign up.
If you choose this option, the delivery carrier will require a signature from you or someone else at the delivery address, or from a building manager or neighbor, when the kit is delivered.