Prepare to transfer your number to Google Fi

Like your number? You can keep it when you switch to Google Fi. Mobile, landline, and Google Voice numbers are welcome. You’ll start the process when you sign up for Google Fi. Read on for details.

Learn how to transfer your number with a step-by-step guide.

What you need to know about transferring

How long it takes to transfer a number

You’ll start the transfer once you open the Fi app to activate your phone.

  • Mobile numbers usually transfer within 24 hours.
  • Google Voice and landlines can take a few business days.

Check to see if you can transfer your number to Google Fi in the section below.

Eligibility, family plans, & keeping your number

How do I know if my number can be transferred? When you sign up for Google Fi, we'll tell you if your number can be transferred.

If I’m on a family plan, can I transfer my number? Yes. Keep in mind that depending on your current plan, this may impact the other people still on the family plan. We recommended calling your carrier to check.

If I transfer my number, can I take it with me if I decide to switch carriers? Yes. You can cancel your Google Fi service and transfer your number to another carrier at any time.

Can I activate Google Fi service with a new number and transfer my number later? Yes. Once your Google Fi account is active, you can contact support to start the process.

Can I use my own phone and transfer my number? Yes. Download the Google Fi app and follow the instructions to sign up or start your transfer.

Using your number while it’s being transferred
  • You can still use your old phone for calls and texts until your transfer completes. You’ll also be able to use data on your active phone while the transfer is happening. Once the transfer completes, you get a notification on the phone you use with Fi.
  • If you bring your own phone to Fi, you can use your old SIM card.

What to do before you start the transfer

Keep your current phone service active

Don’t cancel your current phone service. It needs to be active for the transfer to go through. Once your transfer is finished, you’ll also want to make sure your plan with your previous carrier is canceled. Many carriers will cancel it automatically after you transfer out your number, but you should still check with the carrier.

If your phone is new, make sure to keep your previous phone around. While the transfer is happening, you can still use your previous phone for calls and texts until the transfer completes.

Check if there are any early termination fees

If you’re under contract with your current carrier, check if there are any early termination fees. If so, you might be charged a fee for leaving your contract early. If you have questions, contact your current carrier.

Check transferring fees. Check if your current carrier charges any fees for transferring out your number.

Make sure your number is unlocked & ready to transfer out

To make sure the transfer request is authorized, some carriers have locks on customer’s numbers. To make sure your number is ready to be transferred, go to your current carrier’s website or app and sign in to your account. To make sure the number is unlocked and ready to be transferred out, follow their steps.

If you can't find where to check if the number is unlocked, you may need to call your current carrier for assistance.

Gather account info from your carrier

Visit your Google Fi account page to enter your carrier info. This will make activation easier and your carrier info will already be loaded on your phone.

Verizon
  • The Verizon number you'd like to transfer
  • The account holder’s name
  • Your Verizon account number
    • Usually a 10-digit number formatted as 0000000000
  • The 6 digits of your Number Transfer PIN

If you have trouble finding this information, sign in to your Verizon account or contact Verizon support.

AT&T
  • The AT&T number you'd like to transfer.
  • The account holder’s name.
  • Your AT&T wireless account number. Valid account numbers are 8, 9, 10, 12 and 15 digits. The most common are 9 or 12 digits.
  • The AT&T Number Transfer PIN.

For AT&T post-paid accounts, you must create a Number Transfer PIN. Once you create the PIN, the number is unlocked and is ready to be transferred. For more details on the process, refer to Transfer your wireless number to another provider. AT&T uses port protection.

If you have a prepaid or GoPhone account, contact AT&T support for your wireless account number.

If you can't find this information, sign in your AT&T account or contact AT&T support.

AT&T port protection

To start a number transfer, make a Number Transfer PIN. Use that PIN to initiate the number transfer on the Google Fi website.

After you initiate the number transfer, you may get a text message from AT&T that asks you to confirm the transfer. Once you respond to the text message, retry the number transfer. 

If you do not receive a text message from AT&T, make sure that your AT&T service is still active and that your AT&T SIM card is still in your device.

For questions about AT&T port protection and Number Transfer PINs, contact AT&T Support.

T-Mobile
  • The T-Mobile number you'd like to port.
  • The account holder’s name.
  • Your T-Mobile account number.
    • A postpaid account number is usually a 9 digit number but can be 9, 11, 12 or 15 digits.
    • A prepaid account number is your 11 digit phone number (1+ area code + number).
  • As of April 26, 2022, T-Mobile will enable port protection.
    • A postpaid account must have a new number transfer PIN generated to validate and authorize the port out request.

You have three options to get your Number Transfer PIN from T-Mobile.

T-Mobile app or site

You must be registered as the Primary Account Holder (PAH) to get your Number Transfer PIN.

  1. Log into My T-Mobile.
  2. Select Account and then Profile and then Settings and then Line Settings and then Request a Transfer PIN.
  3. Follow verification steps to get the PIN.

T-Mobile support

You must receive and verify a One Time PIN to get your Number Transfer PIN.

  1. Dial 611 on your T-Mobile phone.
  2. The user must request a Number Transfer PIN.
  3. You'll be transferred to the appropriate team.
  4. Follow verification steps.

T-Mobile store

If you can't confirm the One Time PIN, you can go to a retail store. 

  1. Present valid ID to the retail representative.
  2. The retail representative validates your ID.
  3. After validating, the representative contacts the appropriate team.
  4. The Number Transfer PIN will be given to you.

If you can't find this information, check your last bill or contact T-Mobile support.

US Cellular

Your US Cellular account number is either the account number or customer ID on your bill. If you’re having trouble finding this information, contact US Cellular support.

Google Voice

Select your Google Voice number when you sign up for Google Fi.

You'll need your address. We’ll take care of other account information automatically. Leave the PIN number field blank.

Learn more about switching from Google Voice to Google Fi.

Other carriers

Transferring from Republic Wireless, Cricket, Metro PCS, or another carrier?

The information needed varies by carrier, but in most cases you can find it on your bill and you’ll need:

  • The phone number you'd like to transfer.
  • Name of the account owner.
  • Account number from your current carrier.
  • Account PIN or passcode. Some carriers require this information to verify that you own the number. We’ll use this info for the transfer only. We won’t store or use it for any other purpose.
  • The account holder's social security number.
    • To remove the social security number requirement for your number transfer, contact your carrier and request they remove it. Google Fi can’t process this requirement. If the requirement isn’t removed, the number won’t transfer to Google Fi.
  • Billing address of the account owner.

Tracfone, NET10, Straight Talk, Total Wireless, Walmart Family Mobile & GoSmart, Page Plus Cellular, and Simple Mobile use port protection.

Ooma and other VoIPs

Ooma

  • Account Name: OOMA
  • Account Address:
    1880 Embarcadero Rd
    Palo Alto, CA 94303
  • Account Number: The user's 10-digit phone number (area code + phone number)
  • Account PIN: 0000

Magic Jack

The Magic Jack Porting Department phone number is 833-840-4357.

Other VoIP

There's no standard set between VoIP providers for port requirements. You can ask your VoIP provider to find out what's needed to transfer your number to Google Fi. 

VOIP ports can take up to 5 days to complete.

Prepare your contacts & messages

If you are keeping your current phone, then your contact and messages won’t be affected

If you are switching to a new Android phone from another Android phone:

  • As long as you're signed in with your Google Account on your previous phone, your contacts will be on your new phone once you sign in. You can also manually add contacts to your new phone.
  • Learn how to sync photos, files, and music to your Google Account.
  • Depending on your device, you can also copy your text messages with a cable.
  • Note: Transfers from Google Voice and Republic Wireless can take up to 48 hours before SMS service works.

If you are switching to Android from an iPhone:

Once you're ready, you can simply follow our step-by-step guide to transfer your phone number to Google Fi.

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