Cancel your Project Fi service
You can cancel your Project Fi service at any time. There are no termination fees.
If you're part of a group plan, you'll have to leave or remove members before you can start the cancellation process.
Keep in mind before cancelingTake your number to a new carrier
If you choose to take your Project Fi number with you, you'll have Fi service until your number is active with your new carrier.
- Cancel your service from your Project Fi account (see steps below). Fi will guide you through the process before you confirm cancellation.
- We'll give you your port-out account number and password once you cancel.
- Give your new carrier your port-out info. If they ask for your name and address, use the name on your Google Account and your Project Fi service address.
- Your new carrier will activate your number once they confirm your info with Project Fi (usually takes <24 hours). After that, we'll cancel your Fi service, but you can still sign in to your account to see past bills and other details.
Within 15 days of receiving your phone
If you bought your phone through Project Fi and it’s been 15 days or less since you received it, you can return your phone for a refund.
Over 15 days since you received your phone
If it’s been more than 15 days since you got your phone, you can no longer return it.
If you’re making monthly payments on your phone, you’ll need to pay the remaining balance. You’ll see this balance on your next statement after you cancel and it’ll be automatically charged to the payment card on your account.
Use your phone with other carriers
Your phone isn't locked to Project Fi, so you can use it with another carrier after you cancel your service. You'll get instructions on how to do this during the cancellation process.
An overdue balance is an amount you owe from a billing cycle prior to when you cancel. If you have an overdue balance, you’ll need to pay the remaining balance in in full before you can cancel your Project Fi service.
Cancel service from your Fi account
- Open the Project Fi website or app .
- In the Account tab select Manage plan.
- Select Cancel service.
- Note: If you see Leave plan instead of Cancel service, you'll have to leave your group plan before you can follow these steps.
- Follow the guided steps to confirm cancellation and choose what you want to do with your number:
- Transfer your number to another carrier.
- Transfer your number to Google Voice.
- Give up your number.
Once you've canceled your service, you can still sign in to your account to look at bills and other details. Signing in to your account won't reactivate your service, and you'll see a notification that your service has been canceled.
To cancel a deceased subscriber's service, contact Project Fi support.
You'll get two bills after you cancel your Fi subscription. Once you've canceled your service, you can still sign in to your account to look at bills and other details.
At the end of your last active billing cycle, your first statement won't show a balance for your monthly data budget under "Next month's charges."
If you cancel your service before the end of your Fi Basics cycle, you’ll get a credit for any days remaining in a second bill 30 days later. This statement will also include any delayed charges for international usage, since international charges take longer to appear.
If you have a positive balance on your second bill, you'll get a refund on your primary payment card. Service credits are non-refundable.
Troubleshoot cancellationsCan't transfer Google Voice number
If you don’t see the option to transfer your number to Google Voice, it’s likely that Google Voice doesn't support this number or numbers in this area.
Google Voice’s number availability changes often, so even if your number was on Google Voice before, it can’t always be transferred back. If you’d still like to keep your number, we recommend transferring it to another carrier that supports it.