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Prepare to transfer your number to Project Fi

Like your number? You can keep it when you switch to Project Fi. Mobile, landline, and Google Voice numbers are welcome. You’ll start the process when you sign up for Project Fi. Read on for details.

 What you need to know about transferring

How long it takes to transfer a number

You’ll start the transfer once you have your phone. Here's how long transfers usually take to complete:

  • 84% of transfers: Less than 15 minutes.
  • 13% of transfers: Between 15 minutes and 24 hours.
  • 3% of transfers: More than 1 day. 

Check to see if you can transfer your number to Project Fi in the section below.

Eligibility, family plans, and keeping your number

How do I know if my number can be transferred? Once you sign up for Project Fi, you'll check if your number can be transferred. 

If I’m on a family plan, can I transfer my number? Yes. Keep in mind that depending on your current plan, this may impact the other people still on the family plan. We recommended calling your carrier to check.

If I transfer my number, can I get it back if I decide to switch carriers? Yes, you can cancel your Project Fi service and transfer your number to another carrier at any time.

Can I activate Project Fi service with a new number and transfer my number later? Yes, once your Project Fi account is active you can. Contact a Project Fi expert to assist you with this.
 

Using your number while it’s being transferred
  • If you purchased a Pixel or Nexus phone through Fi: You can still use your old phone for calls and texts until your transfer completes. You’ll also be able to use data on your Project Fi phone while the transfer is happening.
  • If you are using your own Pixel XL, Pixel, Nexus 5X, Nexus 6P, or Nexus 6: You can use your old SIM card

What to do before you start the transfer

Keep your current phone service active

Don’t cancel your current phone service. It needs to be active for the transfer to go through. Once you get your Project Fi phone and the transfer is finished, then you’ll also want to make sure your plan with your previous carrier is canceled. Many carriers will cancel it automatically after you transfer out your number, but you should check with the carrier.

Keep your previous phone around. Make sure you keep your previous phone around. While the transfer is happening, you can still use your previous phone for calls and texts until the transfer completes.

Check if there are any early termination fees

Check early termination fees.  If you’re under contract with your current carrier, check if there are any early termination fees. If so, you might be charged a fee for leaving your contract early. If you have questions, contact your current carrier.

Check transferring fees. Check if your current carrier charges any fees for transferring out your number. 

Gather account info from your carrier

You’ll need to enter account info about your current carrier to start the number transfer. We’ll use this info to check that you’re the owner of the number. The info needed varies by carrier, but in most cases you’ll need:

  • Name of the account owner
  • Account number from your current carrier—You can find this on your last bill.
  • Account PIN or passcode—Some carriers require this information to verify that you own the number. We’ll use this info for the transfer only. We won’t store or use it for any other purpose.
  • Your social security number (for some carriers)
  • Billing address of the account owner (for some carriers)

Details on what’s needed for each carrier

The info needed is controlled by each carrier, and may change. If you have questions, use the buttons below to contact a Project Fi expert.

Tip: While you are waiting for your phone to arrive, visit the Project Fi website to enter your carrier info. This will make activation easier—your carrier info will already be loaded on your phone.

Transferring from AT&T
  • The AT&T number you'd like to port over
  • The account holder’s name
  • Your AT&T account number (usually a 12-digit number)
  • The last 4 digits of your Social Security Number

In some cases, you may also be asked for your AT&T account PIN.

If you have a prepaid account: Contact AT&T support for your account number.

If you’re having trouble finding this information, check your last bill or contact AT&T.

Transferring from Sprint
  • The Sprint number you'd like to port over
  • The account holder’s name
  • Your Sprint account number (usually a 9-digit number)
  • Your Sprint PIN/passcode (usually a 6- to 10-digit number)

If you’re having trouble finding this information, check your last bill or contact Sprint.

Transferring from T-Mobile
  • The T-Mobile number you'd like to port over
  • The account holder’s name
  • Your T-Mobile account number (usually a 9-digit number)

If you have a prepaid account: Your account number is your 11 digit phone number ( 1 + area code + number)

If you’re having trouble finding this information, check your last bill or contact T-Mobile.

Transferring from Verizon
  • The Verizon number you'd like to port over
  • The account holder’s name
  • Your Verizon account number, entered without the dash (usually a 14-digit number formatted as 000000000-00000)
  • The last 4 digits of the account holder's Social Security Number

In some cases, you may also be asked for your Billing PIN. This is usually a number or password, mostly likely the last 4 digits of the account holder's Social Security Number.

If you’re having trouble finding this information, check your last bill or contact your Verizon.

Transferring from Google Voice

Just select your Google Voice number when you sign up for Project Fi. You won’t need to enter any account info, we’ll take care of that automatically. 

Learn more about switching from Google Voice to Project Fi.

Transferring from other carriers

Please contact your previous carrier.

Prep your contacts and messages

Android phone:

  • As long as you're signed in with your Google Account on your previous phone, your contacts will be on your new phone once you sign in. You can also manually add contacts to your new phone.
  • Learn how to sync photos, files, and music to your Google Account. 

     

Switching to Android:

  • Switching from an iPhone? Turn off iMessage to get texts on Android. Before you can get texts on your Android device, follow these steps to turn iMessage off on your old iPhone. Otherwise, text messages might accidentally go to your old iPhone instead and you won't see them.
  • Get steps for transferring your contacts, photos, and music with the switch to Android guide.

 

 

Once you're ready, you can simply follow our step-by-step guide to transfer your phone number to Project Fi

PC is a Project Fi expert and author of this help page. Help her improve this article by leaving feedback below.

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