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Prepare to transfer your number to Project Fi

Like your number? You can keep it when you switch to Project Fi. Mobile, landline, and Google Voice numbers are welcome. You’ll start the process when you sign up for Project Fi. Read on for details.

 What you need to know about transferring

How long it takes to transfer a number

You’ll start the transfer once you have your phone. Here's how long transfers usually take to complete:

  • 84% of transfers: Less than 15 minutes.
  • 13% of transfers: Between 15 minutes and 24 hours.
  • 3% of transfers: More than 1 day. 

Note: Transfers from Google Voice or Republic Wireless can take up to 24 hours. 

Check to see if you can transfer your number to Project Fi in the section below.

Eligibility, family plans, and keeping your number

How do I know if my number can be transferred? When you sign up for Project Fi, we'll tell you if your number can be transferred. 

If I’m on a family plan, can I transfer my number? Yes. Keep in mind that depending on your current plan, this may impact the other people still on the family plan. We recommended calling your carrier to check.

If I transfer my number, can I get it back if I decide to switch carriers? Yes, you can cancel your Project Fi service and transfer your number to another carrier at any time.

Can I activate Project Fi service with a new number and transfer my number later? Yes, once your Project Fi account is active you can.

Using your number while it’s being transferred
  • If you purchased a Pixel or Nexus phone through Fi: You can still use your old phone for calls and texts until your transfer completes. You’ll also be able to use data on your Project Fi phone while the transfer is happening.
  • If you are using your own Pixel XL, Pixel, Nexus 5X, Nexus 6P, or Nexus 6: You can use your old SIM card

What to do before you start the transfer

Keep your current phone service active

Don’t cancel your current phone service. It needs to be active for the transfer to go through. Once you get your Project Fi phone and the transfer is finished, then you’ll also want to make sure your plan with your previous carrier is canceled. Many carriers will cancel it automatically after you transfer out your number, but you should check with the carrier.

Keep your previous phone around. If your Fi phone is new, make sure to keep your previous phone around. While the transfer is happening, you can still use your previous phone for calls and texts until the transfer completes.

Check if there are any early termination fees

Check early termination fees.  If you’re under contract with your current carrier, check if there are any early termination fees. If so, you might be charged a fee for leaving your contract early. If you have questions, contact your current carrier.

Check transferring fees. Check if your current carrier charges any fees for transferring out your number. 

Gather account info from your carrier

While you're waiting for your phone to arrive, visit the Project Fi website to enter your carrier info. This will make activation easier and your carrier info will already be loaded on your phone.

Verizon
  • The Verizon number you'd like to port.
  • The account holder’s name.
  • Your Verizon account number. 
    • Usually a 10 or 14-digit number formatted as 000000000-00000. 
    • Leave out the dash when you enter it.
  • The last 4 digits of the account holder's Social Security Number.

In some cases, you may also be asked for your account PIN. This is usually a 4-digit number.

If you’re having trouble finding this information, check your last bill or contact Verizon support.

AT&T
  • The AT&T number you'd like to port.
  • The account holder’s name.
  • Your AT&T account number. Valid account numbers are 8, 9, 10, 12 and 15 digits. The most common are 9 or 12 digits.
  • The last 4 digits of the account holder's Social Security Number.

In some cases, you may also be asked for your AT&T account PIN.

If you have a prepaid or GoPhone account: Contact AT&T support for your account number.

If you’re having trouble finding this information, check your last bill or contact AT&T support.

T-Mobile
  • The T-Mobile number you'd like to port.
  • The account holder’s name.
  • Your T-Mobile account number.
    • A postpaid account number is usually a 9 digit number but can be 9, 11, 12 or 15 digits.
    • A prepaid account number is your 11 digit phone number (1+ area code + number).

If you’re having trouble finding this information, check your last bill or contact T-Mobile support.

Sprint
  • The Sprint number you'd like to port.
  • The account holder’s name.
  • Your Sprint account number (usually a 9-digit number).
  • Your Sprint PIN/passcode (usually a 6- to 10-digit number).

If you’re having trouble finding this information, check your last bill or contact Sprint support .

US Cellular

Your US Cellular account number which can be either the account number or customer ID on your bill. If you’re having trouble finding this information, contact US Cellular support

Google Voice

Select your Google Voice number when you sign up for Project Fi.

You'll need your address, we’ll take care of other account information automatically. Leave the PIN number field blank.

Learn more about switching from Google Voice to Project Fi.

Other carriers

Transferring from Republic Wireless, Cricket, Metro PCS, or another carrier?

The information needed varies by carrier, but in most cases you can find it on your bill and you’ll need:

  • The phone number you'd like to port.
  • Name of the account owner.
  • Account number from your current carrier.
  • Account PIN or passcode. Some carriers require this information to verify that you own the number. We’ll use this info for the transfer only. We won’t store or use it for any other purpose.
  • The account holder's social security number.
  • Billing address of the account owner.
Prepare your contacts and messages

Android phone:

  • As long as you're signed in with your Google Account on your previous phone, your contacts will be on your new phone once you sign in. You can also manually add contacts to your new phone.
  • Learn how to sync photos, files, and music to your Google Account. 
  • Depending on your device, you can also copy your text messages with a cable.
  • Note: Transfers from Google Voice and Republic Wireless can take up to 48 hours before SMS service works.

Switching to Android:

  • Switching from an iPhone? Turn off iMessage to get texts on Android. Before you can get texts on your Android device, follow these steps to turn iMessage off on your old iPhone. Otherwise, text messages might accidentally go to your old iPhone instead and you won't see them.
  • Get steps for transferring your contacts, photos, and music with the switch to Android guide.

 

 

Once you're ready, you can simply follow our step-by-step guide to transfer your phone number to Project Fi

PC is a Project Fi expert and author of this help page. Help her improve this article by leaving feedback below.

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