You can keep your phone number when you switch to Google Fi. Mobile, landline, and Google Voice numbers are welcome.
You start the process when you sign up for Google Fi.
- On your device, activate your Google Fi service.
- Important: Do not cancel your current phone service before you complete the transfer to Fi. For the transfer to work, the number must be active. You can still use your old carrier until your transfer completes.
- In the Google Fi app, follow the on-screen instructions.
- Be ready to give account info from your current carrier.
- Once your transfer’s done, you should get a notification on your Google Fi phone.
- Mobile numbers usually transfer within 24 hours.
- Google Voice numbers usually transfer within 24 hours.
- Landlines usually transfer within 3 business days.
Tip: While you wait for your phone or SIM card to arrive, you can save time and enter your carrier info at fi.google.com. If you have an issue with your transfer, you can check how to get your carrier info. Troubleshoot issues with your number transfer.
Before you start your transfer
Keep your current phone service active
Important: Do not cancel your current phone service. For the transfer to go through, your number must be active.
Once your transfer is complete, confirm your plan cancellation with your previous carrier. Many carriers cancel plans automatically after you transfer your number. However, you should still check with the carrier.
While the transfer is underway, you can still use your previous carrier for calls, texts, and data until the transfer completes.
Check if there are early termination or transfer fees
If you’re under contract with your current carrier, check whether there are early termination fees. If so, your carrier might charge you a fee if you leave your contract early. If you have questions, contact your current carrier.
Check if your current carrier charges any fees to transfer your number. If the carrier charges a fee, you can ask them to waive or negotiate those fees.
Make sure your number is ready to transfer
To make sure transfers are authorized, some carriers have locks on their user’s numbers. To check whether your number is ready for transfer:
- On your device, navigate to your current carrier’s website or app.
- Sign in to your account.
- To make sure the number is unlocked, follow the instructions that your carrier gives you.
If you can't verify whether the number is unlocked, contact your current carrier for assistance.
Find out more about your number transfer
Transfer eligibility, family plans, and your number
How do I know if my number can be transferred? We let you know whether your number is transferable when you sign up for Google Fi.
If I’m on a family plan, can I transfer my number to Google Fi? Yes. However, you should contact your carrier to check whether this action impacts the other people on the family plan.
If I transfer my number and decide to switch carriers, can I take my number with me? Yes. You can cancel your Google Fi service and transfer your number to another carrier.
Can I use my own phone and transfer my number? Yes. Download the Google Fi app and follow the instructions to activate your Google Fi service and then to start your transfer. Check if your device is compatible with Fi.
You can only use unlocked devices with Google Fi. If you bought your phone through Google Fi or the Google Store, it’s unlocked.
If you aren’t sure if your phone’s unlocked, contact your carrier or the place you bought your phone. Make sure you don’t owe any payments on your device. Your carrier might also have other requirements to unlock your device.
Use your number while it transfers
You can still use your previous carrier for calls, texts, and data until your transfer completes. You can check the status of your transfer in the Google Fi app at any point.
Close your account with your previous carrier
After you get your Google Fi phone and complete the transfer:
- If you had a single line: Make sure you cancel your plan with your previous carrier.
- If you had a family plan: Make sure your old carrier doesn’t charge the account owner of the line you transfer to Google Fi.
- Many carriers cancel your line automatically after you transfer your number. However, you should check with the carrier just in case.
Switch to a new Android phone from another Android phone
Switch to Android from an iPhone
Before you can get texts on your Android phone, you must turn off iMessage on your old iPhone.
Otherwise, text messages might accidentally go to your old iPhone.Transfer your contacts, photos, and music to Android.
Transfer your number after activation
If you didn’t transfer your number at activation, you can still do so from your Fi account in the Fi app or a web browser:
- On your device, go to your Fi account.
- Sign in to the account that you want to transfer the number to.
- Navigate to your profile.
- Choose the device that you want to transfer the number to.
- To start the transfer process, select Transfer a number to Fi.
- If you can't find "Transfer a number to Fi," contact Google Fi Support.
If you have issues with your number transfer, troubleshoot your number transfer.