Manage Chrome upgrade orders

For administrators who manage Chrome devices for a business.

If you have the legacy free edition of G Suite, upgrade to G Suite Basic to get this feature. 

Sometimes, your organization’s needs change and you might need to update your original order. For example, you might need to buy additional upgrades so that you can enroll more standalone devices.

How you manage upgrade orders depends on how you purchased your upgrades:

  • If you purchased upgrades through an authorized partner, you’ll need to contact them to manage your order.
  • If you purchased the Chrome Enterprise Upgrade annual plan from the Google Admin console, you can use the Admin console to manage orders and payments.

Manage upgrades

Add upgrades

If you purchased the Chrome Enterprise Upgrade annual plan using the Admin console and have used all your current upgrades, you can easily purchase more upgrades at any time.

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Billing.
  3. Next to Chrome Enterprise Upgrade, click the Down arrow Down Arrow.
  4. Next to License, click Add licenses.
  5. Enter the number of additional upgrades that you want to purchase and click Continue.
    Be sure to enter the number of additional upgrades that you need (not the total). If you have 25 upgrades and need 25 more, enter 25 for a total of 50.
  6. Check the box to agree to the terms and click Continue.

Manage subscriptions

Transfer to a reseller

If you use the Admin console to sign up for a Chrome Enterprise Upgrade trial or order Chrome Enterprise Upgrade and then start using a reseller for your Google services, you need to transfer all of your service subscriptions (including G Suite) to the reseller. To do so, you need to transfer your domain to the reseller's account. After the transfer, your account becomes a new subscription and the reseller bills you instead of Google. 

  1. Contact your reseller and ask if they need a transfer token.
  2. If your reseller requires a transfer token, contact them and ask them to follow these steps to transfer your domain to their account.
  3. If your reseller doesn't require a transfer token, the Chrome support team might contact you about the transfer.

Resume a suspended service

If you used the Admin console to sign up for Chrome Enterprise Upgrade and your service has been suspended, you might need to add or update your billing information. If you don't automatically renew your upgrades, you might need to renew them. A message should appear letting you know the issue.

If you’re experiencing problems with your Google Account billing information, see Fix payment and billing issues.

Cancel your trial or order

You might no longer need to manage Chrome devices for your organization. If you used the Admin console to order Chrome Enterprise Upgrade, you can also use it to cancel your service.

Cancel your trial or order immediately

If you cancel your order, you’ll still be charged for the rest of the current billing term.

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Billing.
  3. Next to Chrome Enterprise Upgrade, click Actions and then Cancel subscription.
  4. Choose your cancellation option.

  5. Click Continue with cancellation to confirm.

Cancel your service at the end of your term

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Billing.
  3. Next to Chrome Enterprise Upgrade, click the Down arrow Down Arrow.
  4.  Next to Renewal options, click Change.
  5. Select Cancel my service at the end of my term​ and click Save.

Manage payments

Add your billing information

If you used the Admin console to sign up for Chrome Enterprise Upgrade and you don't set up your billing and payment plan, your Chrome Enterprise Upgrade service is automatically suspended. If you were suspended at the end of your free trial, you need to set up billing to resume your service. 

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Billing.
  3. Next to Chrome Enterprise Upgrade, click Set Up Billing.
  4. Click Get started.
  5. Enter the number of upgrades that you want to purchase and click Continue.
  6. Check the box to agree to the terms and click Continue.
  7. Click Continue to confirm.

Update a payment method

If you used the Admin console to sign up for Chrome Enterprise Upgrade, you can change certain payment information, such as a credit card expiration date.

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Billing.
  3. Next to Chrome Enterprise Upgrade, click Actions and then Access billing account.
  4. Under How you pay, click Manage payment methods.
  5. Next to the credit card that you want to update, click Edit or Fix.
  6. Update the information and click Update.

Note: If your service was suspended because your billing information wasn't up to date, it might take a few hours for your Chrome Enterprise Upgrade service to be reactivated. To resume service right away, pay off your balance.

Pay off your balance

If you used the Admin console to sign up for Chrome Enterprise Upgrade and your service was suspended, first you need to update your billing settings to restore your primary payment method. Then, you can pay off your balance to resume service right away. Otherwise, it might take a few hours.

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Billing.
  3. Next to Chrome Enterprise Upgrade, click Actions and then Access billing account.
  4. Under Your balance, click the link to pay your amount due.

  5. On the Make a payment screen, select or add your payment method:
    • To use the displayed payment method, do nothing and skip to step 6.
    • To use a different existing payment method, next to the displayed payment method click the Down arrow  Down Arrow and select a different method.
    • To add a new payment method, click the Down arrow Down Arrow, select your payment option, and enter the required information.
  6. Specify how much that you want to pay. The minimum payment is USD 10.
  7. Click Make a Payment.
  8. Make sure that the payment details are correct and click Confirm .

Your account balance updates as soon as the payment is authorized. After you make a manual payment, your account returns to its usual billing cycle.

Note: If you pay off your balance now, our system might still complete the automatic charge, resulting in a double charge. If this happens, we'll apply any leftover credit to your next payment.

Related topics

If you have questions about purchasing or billing, contact the Chrome support team.

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