Billing for transferred customers
Any transferred account is treated as a new G Suite subscription and you (the reseller) are billed for those user licenses.
Note: If a customer has multiple products and wants to transfer to your reseller management, you must be able to resell all those products. For example, a customer can’t transfer just their G Suite account or just their Drive storage licenses; they must transfer both G Suite and Drive storage licenses.
Annual Plan closeout charges
If your customer was on the Annual Plan (Yearly Payments)
- When transferred, they do not receive a refund for the prepaid period of service.
- We recommend that you transfer customers who are already on the Annual Plan (Yearly Payments) at the end of their service year, during renewal.
If your customer was on the Annual Plan (Monthly Payments)
- The customer is not billed for the closeout charge.
- The customer is charged directly until the date of transfer. The final charge is calculated on a pro rata basis.
Billing plan eligibility
Certain billing plan options only display if the customer is eligible.
If your customer was on the Flexible Plan
- You can either start them on a new Flexible Plan or a new Annual Plan (either version).
- The Annual plan option is not available for add-on products, such as Drive Storage and Vault.
If your customer was on the Annual Plan (Yearly Payments or Monthly Payments)
- They can start on a new Annual Plan (either version).
- The Flexible Plan is not available unless your customer is within 30 days of their renewal date.
See the table below for available options.
|Customer billing plan after transfer||Customer billing plan before transfer|
|Annual Plan (Yearly Payments)||Annual Plan (Monthly Payments)||Flexible Plan|
|Annual Plan (Yearly Payments)|
|Annual Plan (Monthly Payments)|
User license restrictions
During a transfer, your customer’s new subscription must be equal to or greater than the number of licenses in their previous commitment. For example, if their current commitment is for 200 user licenses, you can’t reduce their commitment to 150 user licenses during the transfer.
Note: The only exception is if they’re on either version of the Annual Plan and are within 30 days of the end of their term. Then, you can enter a new order for a lower number of licenses.
30-day free trial options for transferred customers
If your customer is currently in a 30-day trial, you can either:
- Transfer them in to a reseller 30-day trial. See Manage a customer's 30-day free trial.
- Transfer them to a new reseller-managed G Suite subscription.
If your customer has completed a G Suite 30-day trial:
You can only transfer your customer into a new, reseller-managed G Suite subscription.
To transfer a customer, see Transfer a customer account to your reseller account.