Transfer a customer's subscriptions to your reseller account

The transferred subscription, such as Google Workspace or Google Workspace Additional Storage, is treated as a new subscription, and you (the reseller) are billed for each subscription.

Requirements for a customer transfer

  • The customer can select the subscriptions to transfer to your reseller management, but there are limitations. A customer can choose to keep Google Voice or Chrome subscriptions with Google and transfer other subscriptions to you. For example, a customer can't transfer only some of their Google Workspace subscriptions or only their Google Workspace Additional Storage licenses to you, but they can choose not to transfer their Google Voice or Chrome Enterprise Upgrade subscription to you.

  • You can resell all of a customer's transferred services.

  • You can't transfer customers who have Google Workspace for Nonprofits or the G Suite legacy free edition. They can upgrade to a paid edition of Google Workspace and then transfer their account to your reseller management.

Billing & service plans

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Customers who have G Suite Business or G Suite Basic

At the time of transfer, G Suite Business and G Suite Basic subscriptions are upgraded or downgraded to Google Workspace subscriptions.

  • G Suite Basic and G Suite Business subscriptions must have 300 or fewer licenses to transition to a Google Workspace Business edition subscription.
  • Transitioning to the Enterprise Essentials, Essentials, or Frontline edition is not available for G Suite Basic or G Suite Business.
  Switch to these editions

Current edition

Business
Starter
Business
Standard
Business
Plus
Enterprise
Standard
Enterprise
Plus
G Suite Basic Upgrade * Upgrade * Upgrade * Upgrade Upgrade
G Suite Business Downgrade * Upgrade * Upgrade * Upgrade Upgrade

* Business subscriptions have a maximum of 300 licenses.

30-day trial options for transferred customers

If a subscription is in a 30-day trial, you can transfer the subscription to a new 30-day free trial or a new subscription.

If the customer completed a 30-day trial, they can only transfer into a new, reseller-managed subscription.

The new subscription must have a number of licenses greater than or equal to the previous commitment. For example, if their current commitment is 200 user licenses, you can’t reduce the commitment to 150 user licenses during the transfer.

Exceptions: For subscriptions on an Annual Plan and within 30 days of the end of their term, you can reduce the number of licenses.

Billing plans for transferred customers

When you transfer a customer to your account, you choose the billing plans for their subscriptions. 

For subscriptions currently on a Flexible Plan

  • Start the subscription on a new Flexible Plan or a new Annual Plan (either yearly or monthly payments).
  • The Annual plan option is not available for some add-on products, such as Vault.

For subscriptions currently on the Annual Plan

  • Start the subscription on a new Annual Plan (either yearly or monthly payments).
  • The Flexible Plan is available only if your customer is within 30 days of their renewal date.
User license requirements

The customer’s new subscription must have an equal or greater number of licenses than their previous commitment. For example, if their current commitment is 200 user licenses, you can’t reduce their commitment to 150 user licenses during the transfer.

Exceptions: For subscriptions on an Annual Plan and within 30 days of the end of their term, you can reduce the number of licenses.

Closeout charges for customers on annual plans

Subscriptions on an Annual Plan with Yearly Payments

  • When transferred, they do not receive a refund for the prepaid period of service.
  • We recommend that you transfer customers who are already on the Annual Plan (Yearly Payments) at the end of their service year, during renewal.

Subscriptions on an Annual Plan with Monthly Payments

  • The customer is not billed for the closeout charge.
  • The customer is charged directly until the date of transfer. The final charge is calculated on a pro rata basis.

Transfer a customer's subscriptions to your reseller account

Note: If the customer has multiple Google Workspace or G Suite editions, they need to contact their Google Sales representative or Google Workspace support to perform the transfer.

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1. Find your Reseller Public Identifier (account ID)

Your account ID is used as your Reseller Public Identifier to generate the transfer token. You use a transfer token to associate your account with the customer.

  1. Sign in to the Partner Sales Console.
  2. Click Settings . Below Account information, you'll find your account ID.
2. Generate the transfer token

The customer generates the transfer token

  1. Give your Reseller Public Identifier (account ID) to the customer.
  2. Share the instructions, Transfer your subscriptions to a reseller, with the customer and help the customer generate the transfer token.

You generate the transfer token

If the customer gives you super admin access to their Admin console, you can generate the transfer token.

  1. Sign in to the customer's account, and then go to Retrieve Transfer Token.
  2. Enter your reseller public identifier and click Confirm Reseller Identifier.

    The "enter reseller public identifier" dialog is shown

  3. Click Generate Transfer Token.
  4. The customer is now ready for transfer to your account. Note: you don't need to copy the transfer token. 

Note: Transfer tokens expire after 30 days. 

3. Transfer the customer & place an order

Important: In the steps below, you don't need to enter the customer's transfer token. If a valid token exists, the customer is transferred to your account. However, you can't process the transfer token if the customer doesn't have an active Google Workspace subscription.

  1. Sign in to the Partner Sales Console.
  2. On the Customers page, click Create customer.
  3. Select Transfer customer. For most customers, you select Transfer with domain and enter the customer's domain name.

    For Essentials customers with an email-verified account: Select Transfer with Cloud Identity ID. You can share the steps to Find your Cloud Identity ID with the customer.

  4. Enter the customer's domain or Cloud Identity ID and then click Transfer.
  5. In the Successful Import box, click Transfer services.
  6. If the customer has a legacy G Suite SKU, click Select replacement SKU and follow the prompts to transition the customer to Google Workspace.
  7. For each subscription, select the Google Workspace reseller billing account.

    Note: This option displays only if you have multiple billing accounts set up in your Partner Sales Console.

    • All orders for a customer must use the same currency, but you can use different billing accounts with the same currency.
    • All Google Workspace subscriptions need to use the same billing account.
  8. Select an available payment plan for each subscription, and then click Continue.
  9. Change the license and license cap values as needed for each subscription.
  10. (Optional) Enter a PO number.
  11. When you're ready to submit your changes, click Complete transfer.
  12. (Optional) You might need to accept the product schedules or agreements for the customer.

Troubleshoot transfer issues

If you get an error when transferring a customer’s subscriptions, ask the customer if they made any changes to their subscriptions (like canceling a subscription) after generating the transfer token. If so, ask them to generate a new token by repeating the steps in Transfer a subscription to a reseller.

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