Transfer a customer to your account

Requirements

  • You resell all the customer's transferred products.

  • The customer transfers all their subscriptions to your reseller management. For example, a customer can't transfer only their G Suite account or Google Drive storage licenses to you.

  • Customers with G Suite for Nonprofits or G Suite legacy free edition can't be transferred. They can upgrade to a paid edition of G Suite, and then transfer their account to your reseller management.

Step 1: Find your Reseller Public Identifier (account ID)

Google needs a transfer token to associate your account with the customer. Your account ID is used as your Reseller Public Identifier to generate the transfer token. 

  1. Sign in to the Channel Services console.
  2. Click Settings "".
    Under Account information, you'll find your account ID.

Step 2: Generate the transfer token

Give the Reseller Public Identifier to your customer, and ask them to follow instructions in Transfer your account to a reseller to generate the token. Or, if you have access to your customer’s account, you can generate the transfer token.

  1. Go to Retrieve Transfer Token in the Admin console.
  2. Sign in with your customer’s administrator username and password.
  3. Check the box to agree to the terms and conditions.
  4. Under Enter Reseller's Public Identifier, enter your account ID.
  5. Click Confirm Reseller Identifier.
  6. Verify the domain name and business name match your reseller information.
  7. Click Generate Transfer Token.
  8. Click Copy Code.

Note: Transfer tokens expire 14 days after being generated.

Step 3: Transfer the customer & place an order

  1. Sign in to the Channel Services console.
  2. On the Customers page, click Create customer.
  3. Enter the customer domain and transfer token.

  4. Click Import.

    If the token is expired, you'll get an error. Create a new token or contact your customer for a new token.

  5. Now, you can view and transfer your customer's subscriptions. Choose a subscription and click Select plan.

     
  6. Choose a billing plan.

    • For customers currently on the Annual Plan, choose a new Annual Plan (either monthly or yearly). You can choose the Flexible Plan only if the customer is within 30 days of their renewal date.

    • For G Suite, G Suite Essentials, and Cloud Identity Premium subscription: the account is transferred with the same number of licenses at the time of transfer.

    • The date of the transfer becomes the account creation date and subscription start date.

  7. Enter a PO number (optional) and set a license cap (for Flexible Plans).
  8. Repeat for each of the customer's subscriptions.
  9. When you finished with all the subscriptions, click Complete transfer. 
  10. (Optional) You might need to accept the product schedules or agreements for the customer.
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