Monitor kiosk health

For managed Chromebooks and other devices running Chrome OS.

As an administrator, you can use the Google Admin console to remotely monitor devices running Chrome OS to make sure they’re functioning properly. You can only monitor Chrome devices configured to autolaunch a Chrome packaged app and devices running managed guest sessions. These Chrome devices can include kiosks, digital signs, and purpose-built devices such as check-out stands and self-service kiosks.

View system activity

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome devices.
  3. To show all devices, check the Include all organizational units box. Otherwise, select a child organizational unit.
  4. Click the serial number of the device you want to monitor.
  5. Under System activity and troubleshooting, view details about the device:
    Setting What it monitors

    Recent activity

    Shows activity on the device, when it was last used and for how long, in the last 15 days. The times and dates shown are based on the device’s time zone.

    To see recent activity info, you need to turn on device state reporting. For details, read about the Device reporting setting.

    Recent users

    Lists the last users of the Chrome device. Kiosk and guest sessions are not reported. Email addresses for unmanaged users are not displayed. Instead, they display as User not managed by your domain.

    To see recent users info, you need to turn on tracking recent device users. For details, read about the Device reporting setting.

    Wi-Fi signal strength

    Wi-Fi signal strength of devices in kiosk mode.

    Volume level

    Volume level (%) of devices in kiosk mode.

    CPU utilization

    How much CPU (%) the device is using.

    CPU temperature

    Temperature of each CPU core, in Celsius (oC).

    Memory usage

    How much memory (% and GB) the device is using.

    Disk space usage

    How much disk space (% and GB) the device is using.

    Kiosk app info

    Not available for devices that are running managed guest sessions.

    App name and version number.

    IP addresses

    Date and time that the LAN and WAN IP addresses for the device were last reported. The time and date are based on the device's time zone.

    IP address information is not reported for the sign-in screen before users sign in or for users who sign in with a Google Account outside of your organization, such as a Gmail account. 

    LAN—The wired or wireless network that the device is connected to. Sometimes, you can use this to locate the exact floor and building the device is in.

    WAN—The unique IP address that the device is connected to the Internet with.

    System logs

    Shows system logs that were automatically captured from kiosk devices. Logs are captured and uploaded every 12 hours. Logs are stored for a maximum of 60 days. The latest 100 logs are available to download.

    To see system log info, you need to turn on system log upload. For details, read about the Enable System Log Upload setting.

    Tip: Use Log Analyzer to examine the system logs.

    Screenshots

    Most recent screenshots of Chrome devices, in reverse chronological order.

    Click a blue link to view the screenshot.

Perform remote actions on kiosk devices

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome devices.
  3. To show all devices, check the Include all organizational units box. Otherwise, select a child organizational unit.
  4. Click the serial number of the device you want to manage.
  5. On the left, click an action:
    Action Description

    Move

    When you enroll devices, they automatically go in the top-level organizational unit. Click Move and choose the organization that you want to move the device to.

    Reset Remotely deletes data from devices. You can remove all user profiles and data from the selected device but keep the device's enrollment state and device data, such as network profiles. Or, you can completely wipe it, removing all data including user profiles, device policies, and enrollment data. For details, see Reassign a device to a different user.
    Disable Disable a device so no one can use it. For example, if it's lost or stolen. For details, see Repair, repurpose or retire Chrome devices.
    Deprovision Deprovision devices that are no longer being used in your organization, so that you’re no longer managing them. For details, see Repair, repurpose or retire Chrome devices.
    Capture  logs

    For devices that have enabled device system log upload

    Triggers a new upload of device attributes and logs for devices. Logs are stored in System logs, under System activity and troubleshooting. You’ll see a message when the device attributes are successfully uploaded.

    Remote desktop

    Only available on kiosk devices

    Starts a remote session to a kiosk device. For details, see Access Chrome kiosk devices remotely.

    Reboot

    Only available on kiosk devices

    Restarts the Chrome device if it's been running for at least 10 minutes.

    Take a screenshot

    Only available on kiosk devices

    Takes a screenshot of the device's screen and stores it in Screenshots, under System activity and troubleshooting. .

    If a screenshot fails, you’ll see a message with one of the following error codes:

    • 0—Generic failure.
    • 1—Screenshot failed because user input was detected.
    • 2—Failed to get screenshots. For example, there is no screen connected to the device.
    • 3, 4—Failed due to server error.
    • 5—Failed due to client error.
    • 6—Failed because the upload URL is invalid.

    Note: Devices that are in kiosk mode and have had user input (for example, mouse or keyboard movements within a kiosk session) are not eligible for screenshots until the device is restarted. Then, the device must autolaunch into a kiosk app for screenshots to work.

    Set volume

    Only available on kiosk devices

    Remotely sets the volume level for managed devices in kiosk mode.

    Use the slider to select the volume level and click Set volume. In the top right, under Your tasks, you’ll see a notification when the volume is successfully set on the device.

Monitor device status

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome.
  3. Click Settingsand thenDevice.
  4. To apply the setting to all devices, leave the top organizational unit selected. Otherwise, select a child organizational unit.
  5. Scroll to User and device reporting.
  6. For Device reporting, select Enable device state reporting.
  7. Click Save.

Configure health reporting

If a Chrome device goes offline, you can opt in to receive email or text message alerts. Even if the app that’s running is crashing, you’ll still get alerts because they’re sent at the operating-system level.

Note: If a device goes offline, it can take up to 12 minutes for the online status of the device to be updated on the Chrome devices page and a further 5 minutes before you receive an email or SMS alert.

Turn on health monitoring

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome.
  3. Click Apps & extensionsand thenKiosks.
  4. To apply the setting to all devices, leave the top organizational unit selected. Otherwise, select a child organizational unit.
  5. Find and click the app that you set to automatically launch.
  6. In the panel on the right, under Auto-launch kiosk app settings:
    1. Turn on Enable health monitoring.
    2. Turn on Enable system log upload.
    3. Click Save.

On the Chrome devices page (from the Admin console Home page, go to Devicesand thenChromeand thenDevices), you'll see the Online Status column. Heartbeats are sent every 2 minutes to check if devices are still online. 

The device status can be in one of these three states:

Device status color What it means

Green

Device is online and working properly.

The device is running in kiosk mode and the admin has opted-in to reporting and monitoring. This monitoring also works for Chrome devices devices set to autolaunch managed guest sessions and auto-launch is set to 0.

Red

The device is not successfully sending heartbeats to Google servers. The device might be turned off or have network connectivity issues.

Grey

The device is not eligible for health monitoring. There might be an active user on the system. For example, if users prevent the kiosk app from loading at startup, you can’t use device monitoring.

(Optional) Configure kiosk device status alerts

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome.
  3. Click Settingsand thenDevice.
  4. Scroll to Kiosk settings.
  5. To apply the setting to all devices, leave the top organizational unit selected. Otherwise, select a child organizational unit.
  6. For Kiosk device status alerting delivery, select whether you want to receive updates by email, SMS, or both.
  7. For Kiosk device status alerting contact info, enter the email addresses and phone numbers that you want to receive status updates.
  8. Click Save.
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