For administrators who manage Chrome devices for a business or school.
If you have the annual Chrome Enterprise Upgrade plan, you need to renew your upgrades at the end of each annual term. Perpetual upgrades (cover the life of the device) don't need to be renewed.
If you don't renew your upgrades before the end of your term, your service is suspended. You can no longer enroll devices, configure settings, and apply policies to users and devices in your organization.
How do I renew my upgrades?
How you renew depends on how you purchased your upgrades:
If you purchased Chrome Enterprise Upgrade annual upgrades through an authorized partner, you’ll need to contact them to renew the upgrades.
If you purchased Chrome Enterprise Upgrade annual upgrades from the Google Admin console, you should set up your billing and payment plan so that upgrades automatically renew when the term ends.
If you purchased your upgrades from the Admin console, we recommend that you update your billing account to automatically renew your contract. That way, your service isn’t at risk of being interrupted when it's time to renew. And, your 12-month commitment for all upgrades automatically continues on your next renewal date.
- From the Admin console Home page, go to Billing.
- To the left of Chrome Enterprise Upgrade, click the Down arrow .
- Next to Renewal options, click Change.
- Select Auto-renew my contract and click Save.
What happens if I have both perpetual and annual upgrades?
If you choose to renew your service for fewer upgrades than your previous annual order, you need to ensure that the quantity of enrolled devices is the same or less than the number of upgrades you’re renewing. If you have more devices enrolled than your upgrade count after renewal, you have a grace period to resolve the discrepancy. After the grace period, your devices will stop receiving their configured policies until the number of upgrades you’re using is the same or less than the upgrade total.
For example, let’s say your original order was for 100 upgrades. You only want to renew 50 upgrades but you still have 70 devices enrolled. You need to unenroll 20 devices before you renew your upgrades. That way, when you renew your upgrades, the number of upgrades matches the number of devices enrolled.