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Enroll Chrome OS devices

For administrators who manage Chrome OS devices for a business or school.

To enforce the device policies you set in your Google Admin console, you need to enroll Chrome OS devices. If you’re a Chrome Enterprise Upgrade or Chrome Education Upgrade customer, you can let users enroll them. Each enrolled device complies with the policies you set until you wipe or deprovision it.

Note: Your account type determines what Chrome features are available to you. For example, if your organization has an education account and you enroll a Chrome OS device bundled with Chrome Enterprise Upgrade, you can't access Chrome features that are exclusive to enterprise accounts.

Before you begin

  • Before you can start to enroll devices you must accept the Terms of Service (TOS) agreement by doing the following:
    1. Sign in to your Google Admin console.

      Sign in using your administrator account (does not end in @gmail.com).

    2. Go to Devicesand thenChrome devices.
    3. In the TOS pop-up, click I Accept.
  • Chrome OS devices bundled with Chrome Enterprise Upgrade with Chrome version 80 or later preinstalled automatically prompt users to enroll after they accept the end-user license agreement. After enrollment, users can sign in and start using the device. If they’re not prompted to enroll, users should press Ctrl+Alt+E.
  • You must enroll devices before anyone signs in to them. If you don’t, you need to wipe the device and restart enrollment. For details, see Wipe Chrome OS device data.
  • If you want to control which users can enroll devices in your domain, see the Enrollment permissions user policy.
  • By default, devices automatically enroll in the top-level organizational unit. If you want devices to automatically enroll in the organizational unit that the user belongs to, see the Device enrollment user policy.
  • To make it easier to monitor and manage devices, enter (and tell your users to enter) identifying information about the device. For details, see the Asset identifier during enrollment user policy.

Manually enroll devices

  1. Turn on the device and follow the on-screen instructions until you see the sign-in screen. Don't sign in yet. If you see the enrollment screen instead of the sign-in screen, go to Step 4.

  2. If you're enrolling a Chromebook tablet, tap Email or phone. Then, tap More More and then Switch to full layout to open the on-screen keyboard.

  3. Choose an option to get to the enrollment screen:

    • Press Ctrl+Alt+E.

    • Click More options and then Enterprise enrollment (not available on Chromebook tablets).

  4. Enter the username and password from your Google admin welcome letter or for a Google Account that has eligibility to enroll.

  5. If prompted, enter the asset ID and location and click Next.

  6. When you get a confirmation message that the device is successfully enrolled, click Done.

Users can now sign in to devices and start using them.

You can see a list of enrolled devices in your Admin console. For details, see View Chrome OS device details.

How to enterprise enroll your Chromebook

Learn how to enterprise enroll your devices with Chrome Enterprise Upgrade.

How to enterprise enroll your Chromebook

Troubleshoot enrollment error messages

"You do not have enough software licenses to enroll this device"

You used all of your organization’s available standalone upgrades for other devices. You need to purchase additional standalone upgrades. For details, see Manage Chrome upgrade orders.

"This user account is not eligible for the service"

You’re trying to enroll a device with a username that isn’t allowed to enroll devices. To let users enroll devices, see the Enrollment permissions user policy.

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