To edit your business info on Google, such as business name or business hours, and interact with customers, you need to verify your business. When you verify your business on Google, you gain ownership of your Business Profile and can make sure your business info is accurate.
Important: You need a Google Account to sign up for a Business Profile. You can:
- Create a new Google Account with a Gmail address or your preferred email address. Learn how to create a Google Account.
- Use an existing Google Account with any email address. Learn how to sign in to your Google Account with another email address.
Tip: If you have a company email address, you can link it to your Google Account. This allows you to easily manage your Business Profile.
Step 1: Find your business
Find your business on GoogleImportant: To find your profile, you must sign in to the Google Account associated with it.
To find your profile, try any of these methods:
- On Search, search for your business's name and city or
my business.
- In the Google Maps app
, at the bottom right, tap Business.
- If you have more than one business:
- At the top, tap the Down arrow
.
- Select the business you want to verify.
- At the top, tap the Down arrow
- If you have more than one business:
.Tip: If you can’t find your business on Google, you may need to add your business.
Important: Make sure your business address is correct and meets our guidelines. Learn more about our address guidelines.
- If your business isn't on Google yet: Add it, then proceed to the next step.
- If you haven’t claimed your business yet: Claim it so you can verify and control how it shows on Google.
Step 2: Verify your business
Important:
- Verification methods are automatically determined by Google and can’t be changed.
- In some cases, you may need to verify your business with more than one method.
To verify your business, try the available options for your Business Profile. The verification options depend on your business type, public info, region, or business hours.
Video recordingTo verify your business, you can record a video that shows your business info. If your business is eligible, we recommend that you use this option.
Important: To get your verification code, make sure you can answer your business phone number or receive text messages. Interactive Voice Response (IVR) systems won’t get the code.
- Go to your Business Profile.
- Select Get verified
Phone or SMS.
- Answer the call or open the text with the code.
- On your profile, enter the code.
Phone or SMS.- Go to your Business Profile.
- Select Get verified
- Follow the steps in the email.
Important:
- Live video verification may not be available for all businesses. We recommend that you try the options available to you. If you’re still unable to verify your business, contact support.
- Live video calls are only available within the business hours of your location.
Step 1: Get ready for the call
- Make sure you have a device that supports live video calls.
- Make sure you're at your business and can show your location and ownership during the call. For example, be prepared to show:
- Your current location: Show outside signs, nearby businesses, or a street sign that confirms your business location.
- Your business or equipment: Show your products, branded equipment, marketing materials, or tools you use to serve customers.
- Proof you manage the business: Show access to employee-only areas or items like a cash register, kitchen, storage room, or non-sensitive business documents. You can also use your keys to open your facility.
Step 2: Start a live video call
- Go to your Business Profile.
- Select Get verified
- Choose your language.
- To start a text chat with a support representative, select Start call.
Step 3: Show your business through video call
- When a support representative is ready, they’ll help you join a video call.
- To show your business location and ownership, use the camera on your device.
Important: Verification through postcard isn’t available for all businesses. We recommend that you try the options available to you. If you’re still unable to verify your business, contact support.
If verification through mail is available in your Business Profile and you choose this method, we’ll mail you a verification code. To confirm that your business is at the listed address, you must enter the code on your profile.
Step 1: Request your code
- Go to your Business Profile.
- Select Get verified
- Make sure your business mailing address is correct.
- Request the code.
Step 2: Wait for your code to arrive through mail
Important:
- Do not edit your business name, address, or category on your Business Profile. If you do, the code we sent you won’t work.
- Do not request a new code. If you do, we invalidate the code in the mail and send a new one. This can make the process longer.
- Verification codes expire after 30 days.
Step 3: Enter your verification code
Important:
- Keep the verification code secure.
- Google will never ask for your verification code.
- Do not share the verification code with anyone, even with those who manage your Business Profile.
When the postcard with your verification code arrives, enter it on your Business Profile.
To enter the code:
- Go to your Business Profile.
- In the "Code" field, enter your 5-digit verification code.
- Select Submit.
Step 3: Wait up to 5 business days to be verified
After you complete the verification steps, Google reviews the info you provided. To help maintain the integrity of your Business Profile, verification review can take up to 5 business days.
In some cases, Google verifies a profile instantly. This can happen when:
- You verify your website with Google Search Console. Learn how to add a website property in Search Console.
- You use bulk verification. Learn how to verify Business Profiles in bulk.
Step 4: You’re verified
When your business is verified, you’ll get a confirmation email.
If a third party helps you manage your profile, you can add them to your profile after verification:
- Learn how to add and remove profile owners and managers.
- Learn how to transfer primary ownership of a Business Profile.
- Learn how to work with third parties.
Fix verification issues or re-verify your business
In some cases, Google may find issues with your verification. You can either fix these issues or re-verify your business.
“Get verified” button appears on your profile againWhen the “Get verified” button appears on your Business Profile again, it means Google couldn’t completely verify your business. To fix this issue, try to re-verify your business.
If your Business Profile shows multiple verification options, you can try other verification methods. Learn how to verify your business.
When you verify through a video recording and get a “Review issues” notification, it means your video wasn’t accepted. To fix this issue:
- Select Review issues.
- Follow the on-screen instructions.
If you’re asked to provide additional info to re-verify your profile, it’s likely because some of your business details were recently updated. To make sure your business info is accurate, Google might request more details or ask you to update your info. To fix this issue:
- Select Get Verified.
- Try to re-verify your business. Learn how to verify your business on Google.
Tip: For more help, ask a question in our community forum.
