Drift cloud application

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Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for Drift

Here's how to set up single sign-on (SSO) via SAML for the Drift application.

Step 1: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Click Add appand thenSearch for apps.
  4. Enter Drift in the search field.
  5. In the search results, hover over the Drift SAML app and click Select.
  6. On the Google Identity Provider details page, download the IDP metadata.
  7. Click Continue.
  8. On the Service provider details page, set the Name ID Format to ‘Persistent’.
  9. Click Continue.

    Note: Attribute mapping is not required for Drift.

  10. On the Attribute mapping page, click Finish.
Step 2: Set up Drift as a SAML 2.0 service provider (SP)
  1. Sign in to your Drift account as an administrator.
  2. Navigate to Settings > App Settings > Authentication.
  3. In Set up SSO domains, add your organization’s domain and click Add domain.
  4. Next to the newly added domain, click Verify and choose either HTTPS or DNS as a verification method.

    This ensures that all users who sign in to Drift with an email address in your domain will be redirected to log in via Google.

  5. Follow the steps to complete domain verification via HTTPS or DNS, then click Verify Domain.
  6. In Upload Identity Provider metadata file, drag and drop (or choose) the IDP metadata file you downloaded in Step 1 above.

    This automatically populates the Identity Provider Entity ID, SAML Redirect Endpoint, and Identity Provider Public Key fields.

  7. Click Enable SAML.
  8. (Optional) Turn on Require signed assertions or SAML request signing as additional security features.
Step 3: Enable the Drift app
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select Drift.
  4. Click User access.
  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. (Optional) To turn a service on or off for an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. Click Override to keep your setting if the service for the parent organizational unit is changed.
    4. If Overridden is already set for the organizational unit, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. (Optional) Turn on the service for a group of users.
    Use access groups to turn on a service for specific users within or across your organizational units. Learn more

  8. Ensure that your Drift user account email IDs match those in your Google domain.
Step 4: Verify that SSO is working

Drift supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select Drift.
  4. At the top left, click Test SAML login

    Drift should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

  1. Open https://start.drift.com/login. You should be automatically redirected to the Google sign-in page.
  2. Enter your sign in credentials. 

    After your sign in credentials are authenticated, you're automatically redirected back to Drift.



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