Carbonite cloud application

You must be signed in as a super administrator for this task.

Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for Carbonite

Here's how to set up single sign-on (SSO) via SAML for the Carbonite application.

Step 1: Set up Google as a SAML identity provider (IdP)

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. From the Admin console Home page, go to AppsWeb and mobile apps.
3. Click Add appSearch for apps.
4. Enter Carbonite in the search field.
5. In the search results, hover over the Carbonite SAML app and click Select.
6. On the Google Identity Provider details page:
   • Copy and save the SSO URL and Entity ID.
   • Download the Certificate.
7. Click Continue.
8. On the Service provider details page, edit the ACS URL and Entity ID, replacing {your‑domain} with your Carbonite subdomain.

   Note: The sign-in URL for your Carbonite account contains your Carbonite subdomain, for example, https://{your-domain}.mysecuredatavault.com

9. Click Continue.
10. On the Attribute Mapping page, click the Select field menu and map the following Google directory attributes to their corresponding Carbonite attributes:
     

    Google directory attribute	Carbonite attribute
    Basic Information > Primary Email	emailaddress

11. (Optional) If you want to send a user’s group membership information in the SAML response, enter the group names that are relevant for this app in the Group membership field.

    This feature is currently in beta and not yet available to all customers.

    1. Under Google groups, click in the Add group entry field.
    2. Type one or more letters of the group name.
    3. Choose the group name from the dropdown menu.
    4. Add additional groups as needed (total groups cannot exceed 75).
    5. Under [app name] attribute, enter the service provider’s corresponding groups attribute name.

    Note: Regardless of how many group names you enter, the SAML response will only include groups that a user is a member of (directly or indirectly). For more information, see About group membership mapping.

12. Click Finish.

Step 2: Set up Carbonite as a SAML 2.0 service provider (SP)

1. Open a new incognito browser window.
2. Sign in to Carbonite with your administrator account.
3. Click Settings.
4. From the Dashboard, click Company > Single Sign On.
5. Enter the following information copied in Step 1 above:
   • Identity provider name: Entity ID.
   • Identity provider URL: SSO URL.
   • Identity provider certificate: Choose the certificate downloaded in Step 1.
6. Click Save.

Step 3: Enable the Carbonite app

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. From the Admin console Home page, go to AppsWeb and mobile apps.
3. Select Carbonite.
4. Click User access.

5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

6. (Optional) To turn a service on or off for an organizational unit:

   1. At the left, select the organizational unit.
   2. Select On or Off.
   3. Click Override to keep your setting if the service for the parent organizational unit is changed.
   4. If Overridden is already set for the organizational unit, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

   Learn more about organizational structure.

7. (Optional) Turn on the service for a group of users.
   Use access groups to turn on a service for specific users within or across your organizational units. Learn more

8. Ensure that your Carbonite user account email IDs match those in your Google domain.

Step 4: Verify that the SSO is working

Carbonite supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. From the Admin console Home page, go to AppsWeb and mobile apps.
3. Select Carbonite.
4. At the top left, click Test SAML login. 

   Carbonite should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

1. Close all browser windows.
2. Open https://{your-domain}.mysecuredatavault.com and attempt to sign in. You should be automatically redirected to the Google sign-in page.
3. Enter your username and password.

After your sign-in credentials are authenticated, you're automatically redirected back to Carbonite.

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