Supported editions for this feature: Business Starter, Business Standard, and Business Plus; Enterprise Standard and Enterprise Plus. Compare your edition
When an employee leaves your company, you can archive that user account to securely retain their data and prevent them from accessing Google Workspace services. Archiving a user account changes their state to archived and assigns them an Archived User license.
What happens to an archived user’s account & data?
When you archive a user account, Google safely maintains the user’s Google Workspace services data. If the user has a Google Vault license or a license from an Archived User subscription that contains Vault, then the user's data is protected according to Vault retention rules and holds and you can search and export the data. Learn more
The user’s data (from core services, such as Gmail and Google Drive, and non-core services, such as Classroom) is available to other users in your organization.
- Users’ data stays in the same data region set by the administrator. For details, go to Choose a geographic location for your data.
- Google Drive data loss prevention (DLP) continues to run on users’ data. For details, go to Use Workspace DLP to prevent data loss.
If the user has a license to an add-on subscription, such as Vault or Google Voice, the user keeps the license after you archive them. If the user no longer needs the add-on subscription, you can remove the license after archiving the user account. Learn more about removing licenses.
You can archive both active and suspended users. When you archive a user account, their active Google Workspace license becomes available to reassign to another user within 24 hours.
After a user is archived
After you archive a user, they:
- Can’t sign in to their managed Google Account, on any system. This includes Google Workspace services, such as Gmail, Google Calendar, and Drive.
- Don’t appear in the Global Address List. In user directory listings, the user appears with the archived status. Go to View the status of a user account.
- Can be deleted or unarchived, but not suspended in the Admin console.
- Display the archived status in user reports, making it easy to monitor, manage, and eventually delete archived users.
- Can’t receive new email and calendar invitations as they are blocked when sent to the archived user’s account.
How unarchiving works
When you unarchive a user account, they return to their previous status and regain access to all their previous data.
To unarchive a user, you need an available license that matches their Google Workspace edition. If no active license is available, the unarchiving process fails and the user remains archived with their Archived User license.
After you unarchive a user account, you need to manually assign them a license for Google Workspace.
Before you begin: Buy Archived User subscription
To archive a user, you need an Archived User subscription. If you have:
- Business Plus, Enterprise Standard, or Enterprise Plus—You can buy an Archived User subscription in your Google Admin console. For the steps, go to Add a paid subscription to your account.
- Business Starter or Business Standard—You might be able to buy an Archived User subscription in your Admin console. To check, follow the steps to archive a user in Archive or unarchive an individual user account (later on this page).
Alternatively, for all editions, you can contact a Google Sales representative or a Google Cloud partner.
Archive or unarchive an individual user account
To complete these steps, you need the appropriate User management privilege. Without this privilege, you won't see all the controls needed to complete these steps.
-
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
- In the Admin console, go to Menu
Directory
Users.
- In the Users list, find the user. If you need help, go to Find a user account.
To archive a user:
- Point to the user account and click More options.
- If you have:
- Business Plus, Enterprise Standard, or Enterprise Plus—Select Archive user.
- Business Starter or Business Standard—Select Delete user
If prompted, click Buy archived user subscription and follow the prompts. If this option isn’t available, you can't buy an Archived User subscription in your Admin console. Instead, contact a Google Sales representative or a Google Cloud partner.
- Click Done to confirm.
To unarchive a user:
- Point to the user and click Unarchive user.
- Click Done to confirm.
Archive or unarchive users in bulk
You can archive or unarchive users in bulk using a CSV file or the Admin SDK APIs.
To archive or unarchive multiple users using a CSV file:
- Follow the directions in Add or update multiple users from a CSV file.
- In the downloaded CSV template, in the New Status [Upload Only] column, enter Archived to archive a user or Active to unarchive a user.
To archive or unarchive multiple users using the Admin SDK APIs:
- Follow the directions in Method: users.update.
- Set the archived boolean variable to True or False for each user as appropriate.
