View the status of a user account

As an administrator, you can view the status of a user's account. The status indicates whether a user's account is active or suspended.

See if an account is active or suspended

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Users.
  3. In the Users list, find the user. If you need help, see Find a user account.

    The account status is shown in the Status column.

  4. If the user's account status is in red text or suspended, click the user’s name to open their account page. More information about the status appears at the top of the page.

Status definitions

  • Active

    The user has full access to their account, unless the status is in red text (see below). 

    Note: Active users might not have a G Suite or other product license assigned to them. Learn more about licenses.

  • Active (red text) 

    The user has exceeded one of Gmail’s resource limits, such as the mail sending limit, and is temporarily restricted from some or all actions in Gmail. The user can still use other G Suite services. 

    To determine if you can reactivate the user's Gmail immediately, see Restore a suspended Gmail account. See Policies for these limitations and Gmail best practices for avoiding them.

  • Suspended by admin

    The user account has been temporarily suspended by an administrator. The user's profile and associated information, like documents and presentations, are not deleted. The user can't sign in to their account until an administrator restores the suspended account.

  • Suspended by admin (red text)

    The user's account has at least one additional exception, such as an error during the account deletion process.

  • Automatically suspended

    Google has suspended the user's account for mail abuse or other breaches of the the Google Terms of Service. See Restore a suspended account for more information.

  • Automatically suspended (red text)

    The user's account might be at risk. See Restore a suspended account for more information.

Was this article helpful?
How can we improve it?