Hootsuite cloud application

You must be signed in as a super administrator for this task.

Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for Hootsuite®

Step 1: Download Google IdP Metadata
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Security, and then the SSO settings:

    You must be signed in as a super administrator for this task.

    Click Set up single sign-on (SSO) for SAML applications.

    Or, if you don’t have that option:

    Click Set up single sign-on (SSO).

  3. In the Set up single sign-on (SSO) section, click Download IDP Metadata.

In the next step, you send this information to Hootsuite via email. After they respond, you return to the Admin console in Step 3 below to finish SSO configuration.

Step 2: Set up Hootsuite as a SAML 2.0 service provider (SP)

Send an email to your Hootsuite Customer Success Manager or Professional Services Specialist asking them to enable SSO for your account. Include the IDP metadata file you downloaded in Step 1, along with the name and ID of your Hootsuite account.

Hootsuite CSM or Services will set up SSO for your account and provide the following information you need to complete configuration on the Google side in Step 3 below:

  • IdP and SP Initiated SSOs (equivalent to ACS URLs)
  • Entity ID
Step 3: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Apps and then SAML apps.

    To see Apps on the Home page, you might have to click More controls at the bottom. 

  3. Click Add Add at the bottom right.
  4. Locate and click Hootsuite in the application list.
  5. Click Next.

    The Basic information window shows the Application name and Description seen by users.

  6. Click Next.
  7. On the Service Provider Details page, edit the ACS URL and Entity ID values, replacing {acs-url-provided-by-sp} and {entity-id-provided-by-sp} with the values provided by Hootsuite Support (see Step 2 above). For the ACS URL, you can use either the IdP Initiated SSO or SP Initiated SSO provided by Hootsuite.
  8. Click Finish.
Step 4: Enable the Hootsuite app
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Apps and then SAML apps.

    To see Apps on the Home page, you might have to click More controls at the bottom. 

  3. Select Hootsuite.
  4. At the top right of the gray box, click Edit Service Compose.

  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. To turn on or off a service only for users in an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. To keep the service turned on or off even when the service is turned on or off for the parent organizational unit, click Override.
    4. If the organization's status is already Overridden, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. Ensure that your Hootsuite user account email IDs match those in your Google domain.
Step 5: Verify that the SSO is working
  1. Close all browser windows.
  2. Open https://hootsuite.com/login?method=sso.
  3. Enter your sign in credentials in the Email field and click Single Sign-On. You should be automatically redirected to the Google sign-in page.
  4. Enter your Google sign-in credentials.

    After authentication, you're automatically redirected back to Hootsuite and signed in.

Step 6: Set up user provisioning

As a super administrator, you can automatically provision users in the Hootsuite application.

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