CrashPlan cloud application

You must be signed in as a super administrator for this task.

With Security Assertion Markup Language (SAML), your users can sign in to enterprise cloud applications with their Google Cloud credentials.

Set up SSO via SAML for CrashPlan

Step 1: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in

  2. From the Admin console Home page, go to Appsand thenSAML apps.
  3. Click Add "" at the bottom right.
  4. Locate and click CrashPlan in the application list.
  5. On the Google IDP Information page, download the IDP Metadata.  
  1. Click Next.
    The Basic information window shows the Application name and Description seen by users.
  1. Click Next.
    On the Service Provider Details page, the following values are automatically prepopulated:
  • ACS URL:
  • Entity ID:

  1. For Name ID Format, select Email.
  1. Click Next.
  1. On the Attribute Mapping page, set Select category and Select user field values as follows for the listed attributes:
    Application attribute Select category Select user field
    uid Basic Information Primary email
    mail Basic Information Primary email
    givenName Basic Information First name
    sn Basic Information Last name
  2. Click Finish.
Step 2: Host the Google IDP metadata to a public file server
  1. Host the IDP metadata file you downloaded in step 1 on a publicly accessible file server.
    The IDP metadata must always be available at a specific URL and must be accessed directly. Don't use redirects. 

  2. Note the URL for use in step 3. 

Step 3:  Set up CrashPlan as a SAML 2.0 service provider (SP)

  1. Log in to CrashPlan as administrator.
  2. Go to Settings and then Security and then Single Sign-On and verify that the Enable option is selected.
  3. Provide the following information as applicable for your Code42 environment:

    1. Identity provider name: Enter Google Cloud.

    2. Identity Provider Metadata (URL): Use the Metadata URL you noted in step 2.

  4. At the Administrator console, double-click the CrashPlan logo to open the command-line interface (CLI).

  5. Enter the following command:

    prop.set b42.ssoAuth.nameId.enable true save

    The following message appears:

    The system property has been set.

    Some system properties require a restart before they are recognized.

    b42.ssoAuth.nameId.enable=true (saved)

  6. Close the CLI.

Step 4: Set up your Code42 environment to use Google SSO Authentication

  1. In CrashPlan, go to Organizations and then Org Details and then Edit and then Security.
  2. Do one of the following:
    • If the parent organization is already using SSO, enable the Inherit security settings from parent option.
    • If the parent organization is not already using SSO, disable the Inherit security settings from parent option.
  3. Enable the Use Google Cloud for authentication option.
Step 5: Enable the CrashPlan app
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in

  2. From the Admin console Home page, go to Appsand thenSAML apps.
  3. Select CrashPlan.
  4. Click User access.
  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. To turn on or off a service only for users in an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. To keep the service turned on or off even when the service is turned on or off for the parent organizational unit, click Override.
    4. If the organization's status is already Overridden, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. (Optional) Turn on the service for a group of users.
    Use access groups to turn on a service for specific users within or across your organizational units. Learn more

  8. Ensure that your CrashPlan user account email IDs match those in your Google domain.
Step 6: Verify that SSO is working

CrashPlan supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:


  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in

  2. From the Admin console Home page, go to Appsand thenSAML apps.
  3. Select CrashPlan.
  4. At the top left, click Test SAML login

    CrashPlan should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.


  1. Open CrashPlan and click Sign in Using Google Cloud
    You should be redirected to the Google sign-in page.
  2. Enter your username and password. 
    After your credentials are authenticated, you are redirected to CrashPlan.
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