HappyFox cloud application

You must be signed in as a super administrator for this task.

With Security Assertion Markup Language (SAML), your users can sign in to enterprise cloud applications with their Google Cloud credentials.

Set up SSO via SAML for HappyFox

Step 1: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenSAML apps.
  3. Click Add at the bottom right.
  4. Locate and click HappyFox in the application list.
  5. On the Google IDP Information page, enter the following information:
    1. Copy and save the SSO URL.
    2. Download the Certificate.   
  6. Click Next.
    The Basic information window shows the Application name and Description seen by users.
  7. Click Next.
  8. On the Service Provider Details page, edit the ACS URL and the Entity ID fields, replacing {subdomain} with your HappyFox subdomain.

  1. Click Next & Finish.

Step 2: Set up HappyFox as a SAML 2.0 service provider (SP)
  1. Open a new incognito browser window and sign into HappyFox as an administrator.

  2. Go to https://<accountname>.happyfox.com/staff/manage/integrations/auth/saml

  3. Enter the following information:

    1. IdP Signature: Open the certificate you downloaded in step 1 above, and copy the contents. Paste them into this field in HappyFox.

    2. SSO Target URL: Enter the SSO URL you copied in step 1.

  4. Choose the options you want to use for authentication of helpdesk staff and end users via SAML. 

  5. Click Save Settings.

Step 3: Enable the HappyFox app
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenSAML apps.
  3. Select HappyFox.
  4. At the top right of the gray box, click Edit Service .

  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. To turn on or off a service only for users in an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. To keep the service turned on or off even when the service is turned on or off for the parent organizational unit, click Override.
    4. If the organization's status is already Overridden, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. (Optional) Turn on the service for a group of users.
    Use access groups to turn on a service for specific users within or across your organizational units. Learn more

  8. Ensure that your HappyFox user account email IDs match those in your Google domain.
Step 4: Verify that SSO is working
  1. In a new incognito browser window, go to your HappyFox instance. You should be redirected to the Google sign-in page.
  2. Enter your sign in credentials. After your credentials are authenticated, you are redirected to HappyFox.
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