HappyFox cloud application

You must be signed in as a super administrator for this task.

With Security Assertion Markup Language (SAML), your users can sign in to enterprise cloud applications with their Google Cloud credentials.

Set up SSO via SAML for HappyFox

Step 1: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. In the Admin console, go to Menu ""and then"" Appsand thenWeb and mobile apps.
  3. Click Add appand thenSearch for apps.
  4. Enter HappyFox in the search field.
  5. In the search results, hover over the HappyFox SAML app and click Select
  6. On the Google Identity Provider details page:
    1. Copy and save the SSO URL.
    2. Download the Certificate.   
  7. Click Continue.
  8. On the Service provider details page, edit the ACS URL and the Entity ID fields, replacing {subdomain} with your HappyFox subdomain.

  9. Click Continue.
  10. (Optional) On the Attribute Mapping page, map Google directory attributes to corresponding application attributes:
    1. Click Add Mapping.
    2. Click the Select field menu and select a Google directory attribute.
    3. Enter the corresponding application attribute under App attributes.
  11. (Optional) If you want to send a user’s group membership information in the SAML response, enter the group names that are relevant for this app in the Group membership field.
    1. Under Google groups, click in the Search for a group entry field.
    2. Type one or more letters of the group name.
    3. Choose the group name from the dropdown list.
    4. Add additional groups as needed (total groups cannot exceed 75).
    5. Under App attribute, enter the service provider’s corresponding groups attribute name.

    Note: Regardless of how many group names you enter, the SAML response will only include groups that a user is a member of (directly or indirectly). For more information, see About group membership mapping.

  12. On the Attribute mapping page, click Finish.
Step 2: Set up HappyFox as a SAML 2.0 service provider (SP)
  1. Open a new incognito browser window and sign into HappyFox as an administrator.

  2. Go to https://<accountname>.happyfox.com/staff/manage/integrations/auth/saml

  3. Enter the following information:

    1. IdP Signature: Open the certificate you downloaded in step 1 above, and copy the contents. Paste them into this field in HappyFox.

    2. SSO Target URL: Enter the SSO URL you copied in step 1.

  4. Choose the options you want to use for authentication of helpdesk staff and end users via SAML. 

  5. Click Save Settings.

Step 3: Enable the HappyFox app
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. In the Admin console, go to Menu ""and then"" Appsand thenWeb and mobile apps.
  3. Select HappyFox.
  4. Click User access.
  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. (Optional) To turn a service on or off for an organizational unit:
    1. At the left, select the organizational unit.
    2. To change the Service status, select On or Off.
    3. Choose one:
      • If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
      • If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
        Note: Learn more about organizational structure.
  7. (Optional) Turn on the service for a group of users.
    Use access groups to turn on a service for specific users within or across your organizational units. Learn more

  8. Ensure that your HappyFox user account email IDs match those in your Google domain.
Step 4: Verify that SSO is working

HappyFox supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. In the Admin console, go to Menu ""and then"" Appsand thenWeb and mobile apps.
  3. Select HappyFox.
  4. At the top left, click Test SAML login

    HappyFox should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

  1. In a new incognito browser window, go to your HappyFox instance. You should be redirected to the Google sign-in page.
  2. Enter your sign in credentials. After your credentials are authenticated, you are redirected to HappyFox.
 


Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.

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