Deskpro cloud application

You must be signed in as a super administrator for this task.

With Security Assertion Markup Language (SAML), your users can sign in to enterprise cloud applications with their Google Cloud credentials.

Set up SSO via SAML for Deskpro

Step 1: Set up Google as a SAML identity provider (IdP)

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Click Add appSearch for apps.
4. Enter Deskpro in the search field.
5. In the search results, hover over the Deskpro SAML app and click Select. 
6. On the Google Identity Provider details page:
   • Copy and save the SSO URL.
   • Download the Certificate.
   • Download Metadata XML and host it on public storage.
7. Click Continue.
8. On the Service provider details page, replace <your-domain> with the domain from Deskpro. 
9. Click Continue.
10. (Optional) On the Attribute Mapping page, map Google directory attributes to corresponding application attributes:

    1. Click Add Mapping.
    2. Click the Select field menu and select a Google directory attribute.
    3. Enter the corresponding application attribute under App attributes.
11. (Optional) To enter group names that are relevant for this app:

    1. For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
    2. Add additional groups as needed (maximum of 75 groups).
    3. For App attribute, enter the service provider’s corresponding groups attribute name.

    Regardless of how many group names you enter, the SAML response will only include groups that a user is a member of (directly or indirectly). For more information, see About group membership mapping.

12. On the Attribute mapping page, click Finish.

Step 2: Set up Deskpro as a SAML 2.0 service provider (SP)

1. Open a new incognito browser window.
2. Sign in to https://www.deskpro.com with your organization's Deskpro administrator account.

3. In the Deskpro home page, click  to open Settings.

4. Go to Agents  Auth & SSO.

5. Click SAML Authentication. 

6. In the SSO URL field, enter the SSO URL you copied in step 1.

7. In the Metadata URL field, enter the IDP metadata link you copied in step 1.

8. In the x.509 Certificate field, paste the certificate you downloaded in Step 1.

9. Click Install App.

Step 3: Enable the Deskpro app

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Select Deskpro.
4. Click User access.

5. To turn a service on or off for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

6. (Optional) To turn a service on or off for an organizational unit:

   1. At the left, select the organizational unit.
   2. To change the Service status, select On or Off.
   3. Choose one:
      • If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
      • If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
        Note: Learn more about organizational structure.

7. (Optional) Turn on the service for a group of users.
   Use access groups to turn on a service for specific users within or across your organizational units. Learn more

8. Ensure that your Deskpro user account email IDs match those in your Google domain.

Step 4: Verify that the SSO is working

Deskpro supports IdP initiated access only. You can verify SSO by launching the app from the Google Admin Console.

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Select Deskpro.
4. At the top left, click Test SAML login. 

   Deskpro should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

Step 5: Set up auto-provisioning

As a super administrator, you can automatically provision users in the Deskpro application.

 

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