Deskpro cloud application

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With Security Assertion Markup Language (SAML), your users can sign in to enterprise cloud applications with their Google Cloud credentials.

Set up SSO via SAML for Deskpro

Step 1: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Click Add appand thenSearch for apps.
  4. Enter Deskpro in the search field.
  5. In the search results, hover over the Deskpro SAML app and click Select
  6. On the Google Identity Provider details page:
    • Copy and save the SSO URL.
    • Download the Certificate.
    • Download Metadata XML and host it on public storage.
  7. Click Continue.
  8. On the Service provider details page, replace <your-domain> with the domain from Deskpro. 
  9. Click Continue.

    Note: Attribute mapping is not required for Deskpro.

  10. On the Attribute mapping page, click Finish.
Step 2: Set up Deskpro as a SAML 2.0 service provider (SP)
  1. Open a new incognito browser window.
  2. Sign in to https://www.deskpro.com with your organization's Deskpro administrator account.
  3. In the Deskpro home page, click "" to open Settings.

  4. Go to Agents and then Auth & SSO.

  5. Click SAML Authentication

  6. In the SSO URL field, enter the SSO URL you copied in step 1.

  7. In the Metadata URL field, enter the IDP metadata link you copied in step 1.

  8. In the x.509 Certificate field, paste the certificate you downloaded in Step 1.

  9. Click Install App.
Step 3: Enable the Deskpro app
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select Deskpro.
  4. Click User access.
  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. (Optional) To turn a service on or off for an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. Click Override to keep your setting if the service for the parent organizational unit is changed.
    4. If Overridden is already set for the organizational unit, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. (Optional) Turn on the service for a group of users.
    Use access groups to turn on a service for specific users within or across your organizational units. Learn more

  8. Ensure that your Deskpro user account email IDs match those in your Google domain.
Step 4: Verify that the SSO is working

Deskpro supports IdP initiated access only. You can verify SSO by launching the app from the Google Admin Console.

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select Deskpro.
  4. At the top left, click Test SAML login

    Deskpro should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

Step 5: Set up auto-provisioning

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