Configure Deskpro auto-provisioning

Here's how to set up automated user provisioning for this third-party app. You can then authorize, create, modify, or delete a user's identity in Google Workspace. Any changes are also reflected in the third-party app.

Before you beginSet up SSO for this app 

Get the API token for the Deskpro application

Before you begin, contact Deskpro support for the API token and API endpoint URL.

Set up auto-provisioning for the Deskpro application
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.

  3. Open the Deskpro application.
  4. In the Auto-provisioning section, click Configure auto-provisioning.
  5.  Enter the API token you received from Deskpro support.
  6. Click Continue.
  7. Verify that all mandatory Deskpro attributes (those marked with an *) are mapped to Google Cloud Directory attributes. If not, click the Down arrow "" and map to the appropriate attribute.
  8. Click Continue.
  9.  (Optional) Restrict provisioning to specific groups:
    1. Enter all or part of a group name in the Search groups field.
      A list of available groups appears. Select a group to add it and open a new search field.
    2. If necessary, add more groups and choose a scope. 
    3. To remove any group you added, click "" next to it.
  10. Once you’re done, click Continue.
  11. Choose how long deprovisioning actions should be delayed before taking effect. The amount of time before deprovisioning takes effect can be set to: within 24 hours or after one, 7, or 30 days. Select at least one of these options:
    • When an app is turned off for the user, delete their account after [number of days].
    • When a user is suspended on Google, delete their account after [number of days].
    • When a user is deleted from Google, delete their account after [number of days].

    Tip: Always set more time before hard deleting a user's account than for suspending a user's account.

  12. Click Finish.
  13. In the Auto-provisioning section, click the activation slider.
     

    Note: The activation slider is disabled if Deskpro isn’t turned on for any users. Click User access and turn the app on to enable the slider.

  14. In the confirmation dialog box, click Turn on.
Display auto-provisioning

Once provisioning is on, Google starts collecting usage information. You'll see the usage information in the Auto-provisioning section. There won't be any numbers next to the event names until you enable provisioning.

The following event names provide the usage information for the last 30 days:

  • Users created
  • Users suspended
  • Users deleted
  • Failures

For more information, see Monitor automated user provisioning.

Edit provisioning scope

You may want to restrict the scope of provisioning to members of groups you define. 

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.

  3. Open the Deskpro application.
  4. Click the Auto-provisioning section to open the settings page.
  5. Under Provisioning scope, click Edit.
  6. Enter all or part of a group name in the Search groups field. A list of available groups appears.
    1. Select a group to add it and open a new search field.
    2. If necessary, add more groups and choose a scope. 
    3. To remove any group you added, click "" next to it.

    If a group has users from a secondary domain or from outside the organization, those users are not provisioned.

  7. Once you’re done, click Update.

The next time you edit provisioning scope, the groups you added appear in the Provisioning scope window. If you turned on the Deskpro application for a set of organizational units, the provisioning scope is restricted to those users in the added groups who are also members of those organizations.

Deactivate auto-provisioning

To disable auto-provisioning for the Deskpro application without losing all the configuration information:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.

  3. Do one of the following:
    • In the Auto-provisioning section, click the activation slider.
    • Click the Auto-provisioning section to open the settings page, then click Statusand thenTurn off.
  4. In the confirmation dialog box, click Turn off
Define deprovisioning time frames

To define how long deprovisioning actions should be delayed before taking effect:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.

  3. Open the Deskpro application.
  4. Click the Auto-provisioning section to open the settings page.
  5. Under Deprovisioning, click Edit.
  6. Choose how long deprovisioning actions should be delayed before taking effect. The amount of time before deprovisioning takes effect can be set to: within 24 hours or after one, 7, or 21 days. Select at least one of these options:
    • When an app is turned off for the user, delete their account after [number of days].
    • When a user is suspended on Google, delete their account after [number of days].
    • When a user is deleted from Google, delete their account after [number of days].

    Tip: Always set more time before hard deleting a user's account than for suspending a user's account.

  7. Click Update to save your edited deprovisioning configuration.
Remove auto-provisioning

To disable auto-provisioning for the Deskpro application and remove all the configuration information:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.

  3. Open the Deskpro application.
  4. Click the Auto-provisioning section to open the settings page.
  5. Under Delete configuration, click Delete.
  6. Click Delete to both deactivate auto-provisioning and remove all the configuration information.
    Existing users on Deskpro will not be deprovisioned.
Important: If automatic provisioning stops and you need to reauthorize the application

If the admin password for Deskpro has changed, automatic provisioning will stop working. In this case, the original authorization is revoked by Deskpro, and you must reauthorize automatic provisioning.

  1. Follow the steps in Get the API token for the Deskpro application, above, to get a new access token from Deskpro.
  2. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  3. From the Admin console Home page, go to Appsand thenWeb and mobile apps.

  4. Click the Deskpro application.
  5. Click the Auto-provisioning section to open the settings page.
  6. Under App authorization, click Reauthorize.
  7. Enter your Deskpro access token, then click Re-authorize.

After reauthorization completes, you're returned to the Auto-provisioning settings page in the Admin console.

Note: Your third-party application might revoke authorization for reasons other than the admin password changing. These reasons can include account inactivity, for example. Check with the documentation for the third-party application for scenarios in which authorization can be revoked.


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