InContact cloud application

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With Security Assertion Markup Language (SAML), your users can sign in to enterprise cloud applications with their Google Cloud credentials.

Set up SSO via SAML for InContact

Step 1: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Apps and then SAML Apps.

    To see Apps on the Home page, you might have to click More controls at the bottom. 

  3. Click Add Add at the bottom right.
  4. Locate and click InContact in the application list.
  5. On the Google IDP Information page, download the Certificate.
  6. Click Next.

    The Basic information window shows the Application name and Description seen by users.

  7. Click Next.
  8. On the Service Provider Details page, paste the Assertion Consumer URL from InContact® in to the ACS URL field. 
  9. Open the Identity Provider Certificate from InContact to find your Entity ID.
  10. Paste your Entity ID in to the Entity ID field in Google.
  11. Click Next & Finish. 
Step 2: Set up InContact as a SAML 2.0 service provider (SP)
  1. Open a new incognito browser window and sign in to InContact as an administrator.
  2. Go to Account and then Account Settings and then Business Units.
  3. Select the Business Unit.
  4. Click the Federated Identity tab.
  5. Click Edit.
  6. For the SAML Certificate, use the Certificate from Google (downloaded in step 1).
    To use SAML, each user needs a Federated Identity. 
  7. Go to Admin and then Users.
  8. Select the user.
  9. Go to Security and then Federated Identity.
  10. Copy the user's email address (from the username field) and paste it in to the Federated Identity field.
    This is the user's identifying attribute and must match the information in Google. 
  11. Click Save Changes.
    Your users can log in to InContact via SAML with this email address.  
Step 3: Enable the InContact app
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Apps and then SAML Apps.

    To see Apps on the Home page, you might have to click More controls at the bottom. 

  3. Select inContact.

  4. At the top right of the gray box, click Edit Service Compose.

  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. To turn on or off a service only for users in an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. To keep the service turned on or off even when the service is turned on or off for the parent organizational unit, click Override.
    4. If the organization's status is already Overridden, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. Ensure that your InContact user account email IDs match those in your Google domain.
Step 4: Verify that SSO is working
  1. Go to your InContact instance. You should be redirected to the Google sign-in page.
  2. Enter your username and password. After your credentials are authenticated, you are redirected to InContact.
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