KnowBe4 cloud application

You must be signed in as a super administrator for this task.

With Security Assertion Markup Language (SAML), your users can sign in to enterprise cloud applications with their Google Cloud credentials.

Set up SSO via SAML for KnowBe4

Before you begin

Before configuring SSO, KnowBe4 provides an account ID for your organization. This is provided by KnowBe4 support after registration. You also need to provide them with the IDP Certificate fingerprint, generated from the downloaded certificate, and the SSO URL you retrieve in step 1.

Step 1: Set up Google as a SAML identity provider (IdP)

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. From the Admin console Home page, go to AppsWeb and mobile apps.
3. Click Add appSearch for apps.
4. Enter KnowBe4 in the search field.
5. In the search results, hover over the KnowBe4 SAML app and click Select.
6. On the Google Identity Provider details page:
   • Copy and save the SSO URL.
   • Download the Certificate.
7. Click Continue.
8. On the Service provider details page, edit the ACS URL and Start URL, replacing {your-account-id} with the account ID provided by KnowBe4. 
9. Click Continue.
10. On the Attribute Mapping page, click the Select field menu and map the following Google directory attributes to their corresponding KnowBe4 attributes:

    Google directory attribute	KnowBe4 attribute
    Basic Information > First Name	name_id

11. (Optional) If you want to send a user’s group membership information in the SAML response, enter the group names that are relevant for this app in the Group membership field.

    This feature is currently in beta and not yet available to all customers.

    1. Under Google groups, click in the Add group entry field.
    2. Type one or more letters of the group name.
    3. Choose the group name from the dropdown menu.
    4. Add additional groups as needed (total groups cannot exceed 75).
    5. Under [app name] attribute, enter the service provider’s corresponding groups attribute name.

    Note: Regardless of how many group names you enter, the SAML response will only include groups that a user is a member of (directly or indirectly). For more information, see About group membership mapping.

12. Click Finish.

Step 2: Set up KnowBe4 as a SAML 2.0 service provider (SP)

SAML setup in KnowBe4 is done via email to their Support. See Before you begin.

Step 3: Enable the KnowBe4 app

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. From the Admin console Home page, go to AppsWeb and mobile apps.
3. Select KnowBe4.
4. Click User access.

5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

6. (Optional) To turn a service on or off for an organizational unit:

   1. At the left, select the organizational unit.
   2. To change the Service status, select On or Off.
   3. Choose one:
      • If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
      • If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
        Note: Learn more about organizational structure.

7. (Optional) Turn on the service for a group of users.
   Use access groups to turn on a service for specific users within or across your organizational units. Learn more

8. Ensure that your KnowBe4 user account email IDs match those in your Google domain.

Step 4: Verify that the SSO is working

KnowBe4 supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. From the Admin console Home page, go to AppsWeb and mobile apps.
3. Select KnowBe4.
4. At the top left, click Test SAML login. 

   KnowBe4 should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

1. Close all browser windows.
2. Open https://training.knowbe4.com/auth/saml/{your-account-id}, replacing {your-account-id} with the one received from KnowBe4 support. You should be redirected to the Google sign-in page.
3. Enter your username and password.

After your sign in credentials are authenticated, you are redirected back to KnowBe4.

 

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