KnowBe4 cloud application

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With Security Assertion Markup Language (SAML), your users can sign in to enterprise cloud applications with their Google Cloud credentials.

Set up SSO via SAML for KnowBe4

Before you begin

Before configuring SSO, KnowBe4 provides an account ID for your organization. This is provided by KnowBe4 support after registration. You also need to provide them with the IDP Certificate fingerprint, generated from the downloaded certificate, and the SSO URL you retrieve in step 1.
Step 1: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenSAML apps.
  3. Click the plus (+) icon at the bottom right. 
  4. Locate and click KnowBe4 in the application list.
  5. On the Google IDP Information page:
    • Copy and save the SSO URL.
    • Download the Certificate.
  6. Click Next.

    The Basic information window shows the Application name and Description seen by users.

  7. Click Next.
  8. On the Service Provider Details page, edit the ACS URL and Start URL, replacing {your-account-id} with the account ID provided by KnowBe4. 
  9. Click Next.
  10. On the Attribute Mapping page, set the Select category and Select user field values as follows for the listed attributes:
Application attribute Select category Select user field
name_id Basic Information First Name
  1. Click Finish.
Step 2: Set up KnowBe4 as a SAML 2.0 service provider (SP)

SAML setup in KnowBe4 is done via email to their Support. See Before you begin.

Step 3: Enable the KnowBe4 app
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenSAML apps.
  3. Select KnowBe4.
  4. Click User access.

  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. To turn on or off a service only for users in an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. To keep the service turned on or off even when the service is turned on or off for the parent organizational unit, click Override.
    4. If the organization's status is already Overridden, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. (Optional) Turn on the service for a group of users.
    Use access groups to turn on a service for specific users within or across your organizational units. Learn more

  8. Ensure that your KnowBe4 user account email IDs match those in your Google domain.
Step 4: Verify that the SSO is working

KnowBe4 supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenSAML apps.
  3. Select KnowBe4.
  4. At the top left, click Test SAML login. 

    KnowBe4 should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

  1. Close all browser windows.
  2. Open https://training.knowbe4.com/auth/saml/{your-account-id}, replacing {your-account-id} with the one received from KnowBe4 support. You should be redirected to the Google sign-in page.
  3. Enter your username and password.

After your sign in credentials are authenticated, you are redirected back to KnowBe4.

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