Atlassian Cloud app

Using the SAML 2.0 standard, you can configure single sign-on (SSO) for a number of cloud apps. After you set up SSO, your users can use their Google Workspace credentials to sign in to an app using SSO.

Use SAML to set up SSO for Atlassian Cloud

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You must be signed in as a super administrator for this task.

Step 1: Set up Google as a SAML identity provider

1. Sign in with a super administrator account to the Google Admin console.

   If you aren’t using a super administrator account, you can’t complete these steps.

2. Go to Menu  Apps > Web and mobile apps.
3. Click Add appSearch for apps.
4. For Enter app name, enter Atlassian Cloud.
5. In the search results, point to Atlassian Cloud and click Select.
6. In the Google Identity Provider details window, for Option 2: Copy the SSO URL, entity ID, and certificate:
   1. Next to SSO URL, click Copy and save the URL.
   2. Next to Entity ID, click Copy and save the entity ID.
   3. Next to Certificate, click Copy and save the certificate.
      You need these details to complete the setup in Atlassian Cloud.
7. Click Continue.
8. On the Service provider details page, for Start URL, replace {your‑site} with your domain name.
9. Click Continue.
10. In the Attribute Mapping window, click Select field and map the following Google directory attributes to their corresponding Atlassian Cloud attributes. The givenname, surname, and upn attributes are required.

    Google directory attribute	Atlassian Cloud attribute
    Basic Information > First Name	http://schemas.xmlsoap.org/ws/2005/05/identity/claims/givenname
    Basic Information > Last Name	http://schemas.xmlsoap.org/ws/2005/05/identity/claims/surname
    Basic Information > Primary Email	http://schemas.xmlsoap.org/ws/2005/05/identity/claims/upn

11. (Optional) To add additional mappings, click Add Mapping and select the fields that you need to map.
12. (Optional) To enter group names that are relevant for this app:

    1. For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
    2. Add additional groups as needed (maximum of 75 groups).
    3. For App attribute, enter the corresponding groups attribute name of the service provider.

    Regardless of how many group names you enter, the SAML response includes only groups that a user is a member of (directly or indirectly). For more information, go to About group membership mapping.

13. Click Finish.

Step 2: Set up Atlassian Cloud as a SAML 2.0 service provider

1. Open an Incognito browser window, go to the Atlassian Cloud sign-in page , and sign in with your Atlassian Cloud administrator account.
2. Select the organization unit where you want to set up SAML.
3. If the domain you're using with your Atlassian Cloud account hasn't been verified, click Directory, and then Domains, and follow the steps to add and verify your domain.
4. Go to SecuritySAML single sign-on.
5. Complete the following steps with the information that you copied in Step 1:
   1. For SSO URL, paste the SSO URL.
   2. For Entity ID, paste the entity ID.
   3. For Public x509 certificate, paste the certificate.
6. Click Save configuration.

Step 3: Turn on app for users

Before you begin: To turn a service on or off for certain users, put their accounts in an organizational unit (to control access by department) or add them to an access group (to allow access for users across or within departments).

1. Sign in with a super administrator account to the Google Admin console.

   If you aren’t using a super administrator account, you can’t complete these steps.

2. Go to Menu  Apps > Web and mobile apps.
3. Click Atlassian Cloud.
4. Click User access.

5. To turn a service on or off for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

6. (Optional) To turn a service on or off for an organizational unit:

   1. At the left, select the organizational unit.
   2. To change the Service status, select On or Off.
   3. Choose one:
      • If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
      • If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
        Learn more about organizational structure.
7. (Optional) To turn on a service for a set of users across or within organizational units, select an access group. For details, go to Use groups to customize service access.
8. Ensure that your Atlassian Cloud user account email domains match the primary domain of your organization’s managed Google Account.

Step 4: Verify SSO is working

Atlassian Cloud supports both identity provider-initiated and service provider-initiated SSO.

Verify identity provider-initiated SSO

1. Sign in with a super administrator account to the Google Admin console.

   If you aren’t using a super administrator account, you can’t complete these steps.

2. Go to Menu  Apps > Web and mobile apps.
3. Click Atlassian Cloud.
4. In the Atlassian Cloud section, click Test SAML Login.

   The app should open in a separate tab. If it doesn’t, troubleshoot the error message and try again. For details on troubleshooting, go to SAML app error messages.

Verify service provider-initiated SSO

1. Close all browser windows.
2. Go to https://{your_site}.atlassian.net, replace {your_site} with your Atlassian Cloud domain, and sign in with your Atlassian Cloud administrator account.
   You should be redirected to the Google sign-in page.
3. Select your account and enter your password.

After your credentials are authenticated, the app should open.

Step 5: Set up user provisioning

As a super administrator, you can automatically provision users in the app. For details, go to Configure Atlassian Cloud user provisioning.​​​​​

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