Atlassian cloud application

You must be signed in as a super administrator for this task.

Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for Atlassian Cloud

Here's how to set up single sign-on (SSO) via SAML for the Atlassian Cloud application.

Step 1: Set up Google as a SAML identity provider (IdP)

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Click Add appSearch for apps.
4. Enter Atlassian Cloud in the search field.
5. In the search results, hover over the Atlassian Cloud SAML app and click Select.
6. On the Google Identity Provider details page:
   • Copy and save the SSO URL and Entity ID.
   • Download the Certificate.
7. Click Continue.
8. On the Service provider details page, edit the Start URL,  replacing {your‑site} with your domain name.
9. Click Continue.
10. On the Attribute Mapping page, click the Select field menu and map the following Google directory fields to their corresponding Atlassian attributes:
     

    Google directory attribute	Atlassian attribute
    Basic Information > First Name	http://schemas.xmlsoap.org/ws/2005/05/identity/claims/givenname
    Basic Information > Last Name	http://schemas.xmlsoap.org/ws/2005/05/identity/claims/surname
    Basic Information > Primary Email	http://schemas.xmlsoap.org/ws/2005/05/identity/claims/upn

11. (Optional) If you want to send a user’s group membership information in the SAML response, enter the group names that are relevant for this app in the Group membership field.

    1. Under Google groups, click in the Search for a group entry field.
    2. Type one or more letters of the group name.
    3. Choose the group name from the list.
    4. Add additional groups as needed (total groups cannot exceed 75).
    5. Under App attribute, enter the service provider’s corresponding groups attribute name.

    Note: Regardless of how many group names you enter, the SAML response will only include groups that a user is a member of (directly or indirectly). For more information, see About group membership mapping.

12. Click Finish.

Step 2: Set up Atlassian Cloud as a SAML 2.0 service provider (SP)

1. Open a new incognito browser window.
2. Sign in to https://admin.atlassian.com/ with your organization's Atlassian Cloud administrator account.
3. Select the organization unit for which you would like to configure SAML.
4. If the domain you're using with your Atlassian Cloud account has not been verified, click Domains from Directory in the sidebar and follow the steps to add and verify your domain.
5. From the global sidebar, navigate to Security > SAML single sign-on.
6. On the SAML single sign-on page, enter the SSO URL and Entity ID values you copied in Step 1 into the respective fields.
7. Paste the certificate you downloaded in Step 1 into the Public x509 certificate field.
8. Click Save configuration.

Step 3: Enable the Atlassian Cloud app

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Select Atlassian Cloud.
4. Click User access.

5. To turn a service on or off for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

6. (Optional) To turn a service on or off for an organizational unit:

   1. At the left, select the organizational unit.
   2. To change the Service status, select On or Off.
   3. Choose one:
      • If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
      • If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
        Note: Learn more about organizational structure.

7. (Optional) Turn on the service for a group of users.
   Use access groups to turn on a service for specific users within or across your organizational units. Learn more

8. Ensure that your Atlassian Cloud user account email IDs match those in your Google domain.

Step 4: Verify that the SSO is working

Atlassian supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Select Atlassian.
4. At the top left, click Test SAML login. 

   Atlassian should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

1. Close all browser windows.
2. Open https://{your_site}.atlassian.net and attempt to sign in. You should be automatically redirected to the Google sign in page.
3. Enter your sign in credentials.
4. After your sign in credentials are authenticated, you are automatically redirected back to Atlassian Cloud.

Step 5: Set up auto-provisioning

As a super administrator, you can automatically provision users in the Atlassian application.

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