Desk cloud application
You must be signed in as a super administrator for this task.
Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.
Set up SSO via SAML for Desk
Here's how to set up single sign-on (SSO) via SAML for the Desk® application.
Step 1: Set up Google as a SAML identity provider (IdP)-
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
-
From the Admin console Home page, go to Apps
SAML apps.
To see Apps on the Home page, you might have to click More controls at the bottom.
- Click the plus (+) icon at bottom right.
- Locate and click Desk in the application list.
- On the Google IDP Information page:
- Copy and save the SSO URL.
- Download the Certificate.
- Click Next.
The Basic information window shows the Application name and Description seen by users.
- Click Next.
- On the Service Provider Details page, edit the ACS URL and Entity ID, replacing {your-site} with your company ID or domain name (for example, the yourdomain part of yourdomain.com).
- Click Finish.
Note: Desk requires an X.509 certificate fingerprint, rather than an X.509 certificate. Before proceeding with the configuration steps below, use a conversion utility to convert the X.509 certificate generated in Step 1 into an X.509 certificate fingerprint.
- Open a new incognito browser window.
- Sign in to Desk.com with your organization's Desk administrator account.
- Click the Settings icon at top right, then click Single Sign-on in the left menu.
- In the Apps list at left, click Single Sign-On.
- On the Single Sign-On page, select SAML SSO.
- For Authentication Service Name, enter 'Google'.
- In the Remote login URL field, enter the SSO URL you copied in Step 1.
- In the Certificate fingerprint field, paste the converted X.509 certificate (see Note above).
- Check Also allow Desk Authentication.
- Click Save.
-
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
-
From the Admin console Home page, go to Apps
SAML apps.
To see Apps on the Home page, you might have to click More controls at the bottom.
- Select Desk.
-
At the top right of the gray box, click Edit Service
.
-
To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.
-
To turn on or off a service only for users in an organizational unit:
- At the left, select the organizational unit.
- Select On or Off.
- To keep the service turned on or off even when the service is turned on or off for the parent organizational unit, click Override.
- If the organization's status is already Overridden, choose an option:
- Inherit—Reverts to the same setting as its parent.
- Save—Saves your new setting (even if the parent setting changes).
Learn more about organizational structure.
- Ensure that your Desk user account email IDs match those in your Google domain.
- Close all browser windows.
- Open https://{yoursite}.desk.com/login/new, then click Login with Google. You should be automatically redirected to the Google sign in page.
- Enter your sign in credentials.
- After your sign in credentials are authenticated, you are automatically redirected back to Desk.