For help signing in to your personal Google Account (ends in @gmail.com), follow these steps, instead.
If you can’t sign in to the Google Admin console for a managed Google Account, such as Google Workspace or Cloud Identity, here’s what to do.
Did you buy Google Workspace from a reseller?
When you buy Google Workspace from a reseller, they set up your account.
Contact your reseller to request the username and password for your Google Workspace administrator account. If you purchased your Google service from a Google reseller and have questions related to logging into your account, contact your reseller for help. Go to Contact your Google reseller for details.
Instructions or support for some Google Workspace resellers:
Error message when signing in
If you get this error when signing in to your Admin console, you’re trying to sign in with a personal Gmail address (ends in @gmail.com) or an account that's not a managed Google Account. Instead, use an admin address associated with your managed Google Account, such as Google Workspace or Cloud Identity.
Option 1: Sign in with an Incognito window
If you use a personal Gmail account on the same computer as your managed Google Account, open an Incognito window to sign in to your Google Admin console:
- In a Chrome browser window, click More.
- Select New Incognito Window.
- In the Incognito window’s address field, enter admin.google.com and press Enter.
The Google sign-in page opens.
- Enter your admin email address (doesn’t end in @gmail.com) and password.
Option 2: Switch Accounts
To switch accounts:
- Click Add account.
- Sign in using your admin email address (doesn’t end in @gmail.com) and password.
If you get this error when signing in to your Admin console, the Google Workspace or Cloud Identity account has been deactivated or deleted.
You can't recover any data from a deleted account. But, you can sign up your domain for the Google service again:
- Wait 24 hours from the time your account was deleted.
- For Google Workspace, go to workspace.google.com to sign up again.
The Google Workspace or Cloud Identity account doesn't exist or isn't available.
Step 1: Check any text that you entered
Make sure that you entered your username and password correctly when you tried to sign in.
If you navigated to the Admin console directly using the URL www.google.com/a/example, make sure you spelled your domain name correctly in the address bar.
Step 2: Sign in with a different domain
If you never added additional domains to your Google Workspace or Cloud Identity account, skip this step.
You can't sign in to the Admin console with an address that belongs to a domain alias, as in email@example.com. A domain alias is a domain name that was added to your account as an alternate address.
Instead, sign in with a username that belongs to the domain used to create your account.
Learn more about domains and domain aliases.
Don’t know my admin username or password
If you signed up your domain for Google Workspace, Cloud Identity, or another managed account, you’re an admin of that account. To access your Admin console, sign in with your admin address (the username and password used when signing up).
Option 1: Ask another admin for help
If there's another person in your organization with an admin account, ask that person to reset your password.
Option 2: Reset your own admin password
If no one else can help you:
- Go to admin.google.com.
- Enter your admin username if it doesn't already appear on the sign-in page (for example, firstname.lastname@example.org) and click Next.
- Click Forgot password? and follow the instructions to reset your password.
For complete steps, see Reset your administrator password.
Option 3: You bought Google Workspace from a reseller
When you buy Google Workspace from a reseller, they set up your account. Contact your reseller for help with the username and password for your admin account. Go to Contact your Google reseller for details.
Instructions or support for some resellers:
Your username is your email address from your domain, as in email@example.com (doesn’t end in @gmail.com). To retrieve your username:
- Go to admin.google.com.
- On the sign-in page, click Forgot email? and follow the instructions to retrieve your username.
If you can contact the original admin, ask them for the admin username and password. If you can't contact them, you need to fill out the Google Admin console login issues form. You'll be asked to prove that you own a user account and your domain. After you gain access to the account, we recommend adding recovery options to the account.
If someone else signed up your domain for Google services, contact them about transferring the account to you. If you can’t contact them, see Can't sign up my domain for a Google service.
Signing in still fails
If you try to sign in to the Admin console at admin.google.com, but instead end up at workspace.google.com/dashboard, you don’t have administrator privileges. You can ask an admin for your account to grant you administrator privileges.
Learn more about administrator privileges.
If you reset an admin password but can’t sign in to your Google Workspace account because of 2-Step Verification, follow the onscreen instructions or contact the person who reset the password for the backup verification code.
If these options don't work, create a support case. You'll be asked to show that you own the domain by adding a CNAME record to your domain’s DNS settings and providing answers about your account. To create a support case, fill out the Google Admin console login issues form.
You need to know the following information to fill out the form:
- Date the Google Workspace account was created
- Original secondary email address associated with your organization’s Google Workspace account (the email used to sign up for Google Workspace)
- Google order number associated with your account (if applicable)
- Number of user accounts you created
- Billing address linked to your account
- Type of credit card used for Google Workspace purchase and its last 4 digits
If you can’t access the Admin console with your account, sign in instead as a super administrator.
If you or another administrator have applied Context-Aware access levels to the Admin console, this might have created a lock out condition. In the case of a total lock out, contact Google Support through the Google Customer Care Portal.
To restore access, Google Support will remove all Context-Aware access policies that are applied to the Admin console. Context-Aware access policies for other applications (for example, Gmail or Calendar) won't be affected by this action.
Note: The super administrator or reseller must reapply the Context-Aware access policies on the Admin console immediately after Google Support removes the policies, and the super administrator or reseller regains access.Go to Assign Context-Aware access levels to the Admin console for details.
Try these troubleshooting suggestions:
- Sign in from a new browser tab.
- Create a new browser profile. For Chrome browser, see Add a new profile.
- Sign in from a different device or browser.
- Use a private browsing session. For Chrome browser, see Browse in private.
- Clear your cache and cookies.
File a support case. For details, go to About the Customer Care Portal.
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