As an administrator, you can use the Google Customer Care Portal to file and manage support cases for your organization. The portal replaces the Google Cloud Support Center for Google Workspace customers.
Who can use the Customer Care Portal?
The Customer Care Portal is available to Google Workspace customers.
Note: Google Cloud Silver, Gold, and Platinum support customers will continue to use Google Cloud Support Center at this time. However, the Silver, Gold, and Platinum offerings are scheduled to shut down. For details, go to Support offerings shutdown.
Can my users access the portal?
If your users had access to the Google Cloud Support Center, they should have access to the Customer Care Portal. To review the users who don’t have access, sign in as a super administrator to the Customer Care Portal.
If you want these users to have access to the portal, you must complete steps in the Google Admin console. For details, go to Give users access to the Customer Care Portal.
Is the Support Center still available?
The Google Cloud Support Center is no longer available for Google Workspace customers. You must use the Customer Care Portal to file and manage support cases. Existing information about completed and active cases from the Support Center is available in the Customer Care Portal.
I can't access the portal
Work with your organization’s super administrator to get access to the new portal. If you don’t know who to contact, go to Who is my administrator?
