On June 10, 2021, we launched the Google Customer Care Portal, which replaces the Google Cloud Support Center for Google Workspace customers. We will progressively roll out the Customer Care Portal for Google Workspace customers. All customers will have access by July 8, 2021. The Support Center will be available for Google Workspace customers until July 26, 2021.
Who can use the new Customer Care Portal?
The new Customer Care Portal is available to Google Workspace customers.
Note: Google Cloud Platform customers will continue to use Google Cloud Support Center.
Can my users access the portal?
Most users of the Support Center will automatically have access to the new Customer Care Portal. A very small number of users might not have automatic access. To review the users who don’t have access, go to the Customer Care Portal.
If you want these users to have access to the new portal, you must take some steps in the Google Admin console. For details, go to Give users access to the Customer Care Portal.
Will the Support Center still be available?
The Support Center will be available for Google Workspace customers until July 26, 2021. After that date, you must use the Customer Care Portal. Any existing information about completed and active cases will be available in the Customer Care Portal.
I can't open the new portal
Work with your organization’s administrator to get access to the new portal. If you don’t know who to contact, go to Who is my administrator?