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Fix payment and billing issues

If you’re experiencing problems with your Google account billing or payment, follow the steps for your situation.

My credit or debit card payment was declined
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Billing.
  3. Next to the subscription, click More More and then Access billing account.

    Be sure to click More More next to your subscription, not in the top-right corner of the Admin console.

    billing subscription more icon

  4. Under How you pay, look for the reason your payment was declined.
  5. Select the option below that best describes your situation. Be sure to stay on the Payments page so you can continue following the steps correctly.
My card expired

To fix an expired card issue, you can either:

  • Update the card expiration date
  • Use a new card or bank account to make a payment, and set it as your primary payment method

Update an expired card

Follow these steps to update an expired credit card that is your primary payment method.

If you’re updating an expired credit card that isn’t your primary payment method, follow the steps in Update an expiring credit card instead.

  1. At the top of the Payments page, click Pay Now in the alert. If multiple alerts appear, click the Down arrow Down Arrow to view the specific alert.

    payment_failure_pay_now

  2. On the Make a payment screen, update the card expiration date and verification code (CVC).
  3. Click Make a payment.
  4. Make sure that the payment details are correct, then click Confirm and then Got It.

Make a payment using a new card or bank account and set it as your primary payment method

  1. At the top of the Payments page, click Pay Now in the alert. If multiple alerts appear, click the Down arrow Down Arrow to view the specific alert.

    payment_failure_pay_now

  2. On the Make a payment screen, click Add new credit or debit card or Add a bank account. Depending on your country, you might only have 1 option. What payment options are available in my country?
  3. Enter your account or card information.
  4. If the Verify button appears, click it (required for some countries).
  5. Click Make a payment.
  6. Make sure that the payment details are correct, then click Confirm and then Got It.
  7. Although you’ve just made a payment with your new card or bank account, we’ll still try to charge your existing primary payment method for automatic payments in the future. Therefore, you need to make this new payment method your primary payment method:
    1. Under How you pay, click Manage Payment Methods.
    2. Click None next to the new payment method and select Primary.

      credit_card_set_primary

      We’ll charge this payment method for automatic payments moving forward.

  8. (Optional) If you added a bank account as your primary payment method, it might take a few days for your payment to go through. To avoid service interruption or resume suspended service, we recommend that you make a manual payment using a credit card. However, make sure you don’t select the credit card as your primary payment method.
The card has a low balance or insufficient funds

To fix an issue where your card has a low balance or insufficient funds, you can either:

  • Contact your bank or credit card company and add funds to your card. Make a payment once you have funds in the account.
  • Use a new card or bank account to make a payment, and set it as your primary payment method

Add funds to your card and make a payment

  1. Contact your bank or credit card company to have funds added to your card. Make sure the funds are available before continuing with your payment.
  2. At the top of the Payments page, click Pay Now in the alert. If multiple alerts appear, click the Down arrow Down Arrow to view the specific alert.

    payment_failure_pay_now

  3. On the Make a payment screen, update any payment details as needed.
  4. Click Make a payment.
  5. Make sure that the payment details are correct, then click Confirm and then Got It.

Make a payment using a new card or bank account and set it as your primary payment method

  1. At the top of the Payments page, click Pay Now in the alert. If multiple alerts appear, click the Down arrow Down Arrow to view the specific alert.

    payment_failure_pay_now

  2. On the Make a payment screen, click Add new credit or debit card or Add a bank account. Depending on your country, you might only have 1 option. What payment options are available in my country?
  3. Enter your account or card information.
  4. If the Verify button appears, click it (required for some countries).
  5. Click Make a payment.
  6. Make sure that the payment details are correct, then click Confirm and then Got It.
  7. Although you’ve just made a payment with your new card or bank account, we’ll still try to charge your existing primary payment method for automatic payments in the future. Therefore, you need to make this new payment method your primary payment method:
    1. Under How you pay, click Manage Payment Methods.
    2. Click None next to the new payment method and select Primary.

      credit_card_set_primary

      We’ll charge this payment method for automatic payments moving forward.

  8. (Optional) If you added a bank account as your primary payment method, it might take a few days for your payment to go through. To avoid service interruption or resume suspended service, we recommend that you make a manual payment using a credit card. However, make sure you don’t select the credit card as your primary payment method.
No reason is shown for why my payment was declined

If you don’t see a specific reason listed under How you pay for why your payment failed, this usually means that something is wrong with the credit card you use as your primary payment method for G Suite.

For example, it could mean that your credit card company doesn’t accept charges from an online source or doesn’t allow international transactions. Contact your credit card company and ask them to allow payments from Google. Then you can fix your payment failure in the Admin console by either:

  • If you were able to resolve the issue with your credit card company, make a payment with the existing card
  • If you couldn’t resolve the issue, make a payment using a new card or bank account and set that has primary payment method

Make a payment with the existing card

  1. At the top of the Payments page, click Pay Now in the alert. If multiple alerts appear, click the Down arrow Down Arrow to view the specific alert.

    payment_failure_pay_now

  2. On the Make a payment screen, update any payment details as needed.
  3. Click Make a payment.
  4. Make sure that the payment details are correct, then click Confirm and then Got It.

Make a payment using a new card or bank account and set it as your primary payment method

  1. At the top of the Payments page, click Pay Now in the alert. If multiple alerts appear, click the Down arrow Down Arrow to view the specific alert.

    payment_failure_pay_now

  2. On the Make a payment screen, click Add new credit or debit card or Add a bank account. Depending on your country, you might only have 1 option. What payment options are available in my country?
  3. Enter your account or card information.
  4. If the Verify button appears, click it (required for some countries).
  5. Click Make a payment.
  6. Make sure that the payment details are correct, then click Confirm and then Got It.
  7. Although you’ve just made a payment with your new card or bank account, we’ll still try to charge your existing primary payment method for automatic payments in the future. Therefore, you need to make this new payment method your primary payment method:
    1. Under How you pay, click Manage Payment Methods.
    2. Click None next to the new payment method and select Primary.

      credit_card_set_primary

      We’ll charge this payment method for automatic payments moving forward.

  8. (Optional) If you added a bank account as your primary payment method, it might take a few days for your payment to go through. To avoid service interruption or resume suspended service, we recommend that you make a manual payment using a credit card. However, make sure you don’t select the credit card as your primary payment method.
My card is lost or stolen and I need to add a new payment method

If your card is reported as lost or stolen, the card issuer reports your account as closed. In this case, you need to add a new credit card or bank account as your primary payment method for G Suite.

  1. At the top of the Payments page, click Pay Now in the alert. If multiple alerts appear, click the Down arrow Down Arrow to view the specific alert.

    payment_failure_pay_now

  2. On the Make a payment screen, click Add new credit or debit card or Add a bank account. Depending on your country, you might only have 1 option. What payment options are available in my country?
  3. Enter your account or card information.
  4. If the Verify button appears, click it (required for some countries).
  5. Click Make a payment.
  6. Make sure that the payment details are correct, then click Confirm and then Got It.
  7. Although you’ve just made a payment with your new card or bank account, we’ll still try to charge your existing primary payment method for automatic payments in the future. Therefore, you need to make this new payment method your primary payment method:
    1. Under How you pay, click Manage Payment Methods.
    2. Click None next to the new payment method and select Primary.

      credit_card_set_primary

      We’ll charge this payment method for automatic payments moving forward.

  8. (Optional) If you added a bank account as your primary payment method, it might take a few days for your payment to go through. To avoid service interruption or resume suspended service, we recommend that you make a manual payment using a credit card. However, make sure you don’t select the credit card as your primary payment method.
My declined card is an India credit or debit card

All customers in India trying to pay their G Suite accounts with a debit card will continually receive authorization failures. We can't accept Indian debit cards at this time. This is due to a systematic integration failure with the required 3D Secure verification service. This also affects a subset of Indian credit cards. 

Affected customers might consider the following workarounds:

My bank account payment was declined
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Billing.
  3. Next to the subscription, click More More and then Access billing account.

    Be sure to click More More next to your subscription, not in the top-right corner of the Admin console.

    billing subscription more icon

  4. Under How you pay, look for the reason your payment was declined.
  5. Select the option below that best describes your situation. Be sure to stay on the Payments page so you can continue following the steps correctly.
The account has a low balance or insufficient funds

To fix an issue where your account has a low balance or insufficient funds, you can either:

  • Contact your bank and add funds to your bank account. Make a payment once you have funds in the account.
  • Use a new card or bank account to make a payment, and set it as your primary payment method

Add funds to your account and make a payment

  1. Contact your bank to have funds added to your account. Make sure the funds are available before continuing with your payment.
  2. At the top of the Payments page, click Pay Now in the alert. If multiple alerts appear, click the Down arrow Down Arrow to view the specific alert.

    payment_failure_pay_now

  3. On the Make a payment screen, update any payment details as needed.
  4. Click Make a payment.
  5. Make sure that the payment details are correct, then click Confirm and then Got It.
  6. It might take a few days for your bank account payment to go through. To avoid service interruption or resume suspended service immediately, you can make a manual payment using a credit card. However, make sure you don’t select the credit card as your primary payment method.

Make a payment using a new card or bank account and set it as your primary payment method

  1. At the top of the Payments page, click Pay Now in the alert. If multiple alerts appear, click the Down arrow Down Arrow to view the specific alert.

    payment_failure_pay_now

  2. On the Make a payment screen, click Add new credit or debit card or Add a bank account. Depending on your country, you might only have 1 option. What payment options are available in my country?
  3. Enter your account or card information.
  4. If the Verify button appears, click it (required for some countries).
  5. Click Make a payment.
  6. Make sure that the payment details are correct, then click Confirm and then Got It.
  7. Although you’ve just made a payment with your new card or bank account, we’ll still try to charge your existing primary payment method for automatic payments in the future. Therefore, you need to make this new payment method your primary payment method:
    1. Under How you pay, click Manage Payment Methods.
    2. Click None next to the new payment method and select Primary.

      credit_card_set_primary

      We’ll charge this payment method for automatic payments moving forward.

  8. (Optional) If you added a bank account as your primary payment method, it might take a few days for your payment to go through. To avoid service interruption or resume suspended service, we recommend that you make a manual payment using a credit card. However, make sure you don’t select the credit card as your primary payment method.
No reason is shown for why my payment was declined

If you don’t see a specific reason listed under How you pay for why your payment failed, this usually means one of the following:

  • You entered the wrong bank account details. On the Payments screen, click Manage payment methods. Click Edit next to your bank account and make sure the details are correct. Edit if needed.
  • The billing address you entered for your Google account doesn’t match your bank billing address. On the Payments screen, click Manage settings. The address shown under Payments profile must match the address your bank has on file exactly. Edit if needed.
  • If you are in Europe, the Single Euro Payments Area (SEPA) affects Google Cloud customers who pay by bank account, also called direct debit. To continue using your bank account for payments, the bank account number must be in a certain format, called an International Bank Account Number (IBAN). Follow the bank account for SEPA process.

If your bank details and billing address are correct, there might be something at your bank’s end causing your payment from going through. Contact your bank to learn why your Google payment was declined. Then you can fix your payment failure in the Admin console by either:

  • If you were able to resolve the issue with your bank, make a payment with the bank account
  • If you couldn’t resolve the issue, make a payment using a new card or bank account and set that has primary payment method

Make a payment with the existing bank account

  1. At the top of the Payments page, click Pay Now in the alert. If multiple alerts appear, click the Down arrow Down Arrow to view the specific alert.

    payment_failure_pay_now

  2. On the Make a payment screen, update any payment details as needed.
  3. Click Make a payment.
  4. Make sure that the payment details are correct, then click Confirm and then Got It.
  5. It might take a few days for your bank account payment to go through. To avoid service interruption or resume suspended service immediately, you can make a manual payment using a credit card. However, make sure you don’t select the credit card as your primary payment method.

Make a payment using a new card or bank account and set it as your primary payment method

  1. At the top of the Payments page, click Pay Now in the alert. If multiple alerts appear, click the Down arrow Down Arrow to view the specific alert.

    payment_failure_pay_now

  2. On the Make a payment screen, click Add new credit or debit card or Add a bank account. Depending on your country, you might only have 1 option. What payment options are available in my country?
  3. Enter your account or card information.
  4. If the Verify button appears, click it (required for some countries).
  5. Click Make a payment.
  6. Make sure that the payment details are correct, then click Confirm and then Got It.
  7. Although you’ve just made a payment with your new card or bank account, we’ll still try to charge your existing primary payment method for automatic payments in the future. Therefore, you need to make this new payment method your primary payment method:
    1. Under How you pay, click Manage Payment Methods.
    2. Click None next to the new payment method and select Primary.

      credit_card_set_primary

      We’ll charge this payment method for automatic payments moving forward.

  8. (Optional) If you added a bank account as your primary payment method, it might take a few days for your payment to go through. To avoid service interruption or resume suspended service, we recommend that you make a manual payment using a credit card. However, make sure you don’t select the credit card as your primary payment method.
My bank account is closed and I need to add a new payment method

If your bank account is closed, you need to add a new credit card or bank account as your primary payment method.

  1. At the top of the Payments page, click Pay Now in the alert. If multiple alerts appear, click the Down arrow Down Arrow to view the specific alert.

    payment_failure_pay_now

  2. On the Make a payment screen, click Add new credit or debit card or Add a bank account. Depending on your country, you might only have 1 option. What payment options are available in my country?
  3. Enter your account or card information.
  4. If the Verify button appears, click it (required for some countries).
  5. Click Make a payment.
  6. Make sure that the payment details are correct, then click Confirm and then Got It.
  7. Although you’ve just made a payment with your new card or bank account, we’ll still try to charge your existing primary payment method for automatic payments in the future. Therefore, you need to make this new payment method your primary payment method:
    1. Under How you pay, click Manage Payment Methods.
    2. Click None next to the new payment method and select Primary.

      credit_card_set_primary

      We’ll charge this payment method for automatic payments moving forward.

  8. (Optional) If you added a bank account as your primary payment method, it might take a few days for your payment to go through. To avoid service interruption or resume suspended service, we recommend that you make a manual payment using a credit card. However, make sure you don’t select the credit card as your primary payment method.
I’m unable to verify my bank account

Before we can debit a new bank account, we need to verify that it's really yours. This process, and the time it takes, depends on your location:

  • If you’re in the U.S., you verify the account by making a test deposit. This process can take up to 10 days, although it often happens much sooner. If you don’t see a test deposit after 5 days, check to see if your test deposit failed.
  • If you’re in the UK or Europe, we can typically verify your account within an hour after you enter valid account information in your Payment settings.

You can tell whether Google is still verifying your bank account if you see a “Verification in progress” message on your Payments page. If you're setting up billing for the first time, your paid service won't begin until your account is verified.

Note: To ensure uninterrupted service, you can add a credit card to use for automatic payments until your bank account is verified.

I made a payment, but my services are still suspended

Sometimes, it takes our system a while to process a payment. We recommend signing out of your account and signing in again.

When Google charges your account, it always tries to use your primary payment method—even if you use a different card or account to make a payment and bring your balance to 0. If you don’t replace your invalid primary payment method, at the next billing attempt your payment will fail again and your account will go back into grace period or suspension.

To avoid this, you need to set the valid card or bank account that you used to make your payment as your primary payment method.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Billing.
  3. Next to the subscription, click More More and then Access billing account.

    Be sure to click More More next to your subscription, not in the top-right corner of the Admin console.

    billing subscription more icon

  4. Under How you pay, click Manage payment methods.
  5. Click Add Payment Method.

    billing add payment method

  6. Enter your account or card information.
  7. If the Verify button appears, click it (required for some countries).
  8. Click Save.
  9. On the Payment methods screen, click None next to the new payment method and select Primary.

    credit_card_set_primary

After you set your new credit card or bank account as primary, we’ll activate your account within a few hours.

If you’re still having problems, check out these troubleshooting tips for help with fixing a payment issue.

I don’t know what’s wrong with my payments

You can find out what’s wrong with your payments in your billing account in the Admin console.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Billing.
  3. Next to the subscription, click More More and then Access billing account.

    Be sure to click More More next to your subscription, not in the top-right corner of the Admin console.

    billing subscription more icon

  4. Under How you pay, look for the reason your payment was declined.
  5. Select the option below that best describes your situation. Be sure to stay on the Payments page so you can continue following the steps correctly:
I’m having issues setting up a billing and payment plan

Setting up billing to start making monthly automatic payments for your G Suite subscription is a simple, step-by-step process.

Depending on your country and currency, you have certain payment options available. You can view your options here. If you don’t see your preferred currency or payment method, contact one of the following:

If you have other issues, select your issue below to get more help:

I need to renew an expired domain registration

Follow these instructions to renew an expired domain registration.

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