Restore a suspended subscription

Applies to editions of Google Workspace and other paid subscriptions in your Google Admin console.

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If you sign in to your Google Admin console and see that your organization’s Google Workspace subscription has been suspended, here’s how to restore service.

Restore your subscription as soon as possible. Subscriptions suspended for more than 60 days might be cancelled, and you might lose associated user data. If you need more time to resolve your suspension issue, contact Google Workspace support.

How to resume service if your...


	Monthly payment failed If we can't successfully charge your billing account for a monthly payment and you don't fix the problem within 30 days, we'll suspend your service. Fix a payment issue to lift a billing suspension Service still suspended after fixing payment issue

	Free trial expired If you don't set up billing before your free trial ends, we'll suspend your service until you do. Set up Google Workspace billing Set up Essentials billing

	Annual contract was not renewed (Annual Plan customers only). If you don't renew your annual contract, we'll suspend your service until you restore your contract. Restore a suspended Annual Plan contract

	Domain registration through Google expired If you buy your domain through Google and manage domain renewals in your Admin console, your service can be suspended if you let your annual domain registration expire. If you don't renew quickly, you also risk losing ownership of your domain: Renew an expired domain registration

	Storage limit was exceeded If you use more storage than you’re eligible for based on your subscription and number of users, we'll suspend your service within 30 days. Free up or get more storage for your organization Storage and upload limits for Google Workspace