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Fix a payment failure

If a payment for Google Apps fails, you need to find out why and then fix the problem.

If you already tried to fix a payment failure and you’re still having problems, see these troubleshooting tips. For common failure reasons, see Why payments fail.

1. Find out why your payment failed

To find out why your payment failed, check the email that you received from Google. Or, follow these steps to find the reason in the Admin console:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Billing.
  3. Next to the subscription, click More More and then Access billing account and then Billing settings (at the top).
  4. Scroll to the Available payment methods section to see the reason.

    Important: Additional error information might appear at the top of the Billing settings page. However, you need to scroll down to the Available payment methods section to find the specific reason your payment failed.

  5. If you can’t find the payment failure reason in the email or the Admin console, contact your credit card company or bank to find out what went wrong.

2. Fix your payment method

Use the same payment method after fixing an issue with your bank or credit card company
  1. If you’re not on the Billing settings page, follow steps 1–3 in Find out why your payment failed.
  2. At the top of the Billing settings page, click pay your amount due.

  3. On the Make a payment screen, make sure the minimum amount due option is selected.
  4. Click Make a payment.
  5. On the Review payment screen, click Make payment.
Update an expired credit card

Important: You must first update an expired credit card and then manually pay the minimum amount due on your account. Therefore, don’t click any links at the top of Billing settings page until you’ve updated your card under Available payment methods .

  1. If you’re not on the Billing settings page, follow steps 1–3 in Find out why your payment failed.
  2. Scroll to the Available payment methods section.
  3. Next to the expired credit card, click Edit.
  4. Update the expiration date and verification code (CVC) and save your changes.
  5. At the top of your Billing settings page, click pay your amount due to avoid service interruption or resume suspended service. You must manually pay the minimum amount due after updating an expired credit card.

  6. On the Make a payment screen, make sure that the minimum amount due option is selected.
  7. Click Make a payment.
  8. On the Review payment screen, click Make payment.
Add a new payment method
  1. If you’re not on the Billing settings page, follow steps 1–3 in Find out why your payment failed.
  2. At the top of the Billing settings page, click pay your amount due.

  3. If your current payment method is displayed, click it and select Add new payment method.
  4. Select whether to pay with a bank account or a credit or debit card. Depending on your country, you might only have 1 option. What payment options are available in my country?
  5. Enter your account or card information.
  6. Make sure the Set this payment method as Primary box is checked.

  7. If the Verify button appears, click it (required for some countries).
  8. Under Specify your payment amount, make sure the minimum amount due option is selected.
  9. Click Make a payment.
  10. On the Review payment screen, click Make payment.
  11. (Optional) If you added a bank account as your primary payment method, it might take a few days for your payment to go through. To avoid service interruption or resume suspended service, we recommend that you make a manual payment using a credit card. However, make sure you don’t select the credit card as your primary payment method.

Still having problems?

Get troubleshooting help for fixing a failed payment.

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