Fix payment and billing issues

If we can’t verify your Google Account information, Google suspends your payments profile and dims the Make a payment button. Verify your information by filling out this form.

Other ways to fill out the form:

• Click Learn More in the alert that says your payments profile is suspended.
• Reply to the email we sent with the subject “Important Information Regarding Your Google Account.” This email was sent to the email address of your payments primary contact for the domain associated with your Google Account.

Google Workspace support can’t lift your suspension in this situation. You need to fill out the account verification form. In the Email field of the form, enter an email address that’s listed under Payments contacts on the BillingManage Settings page. Entering a different address can delay the response to your request.

Allow 48 hours after submitting the form to receive a response.

Before we can debit a new bank account, we need to verify it's really yours. This process and the time it takes depends on your location:

• If you’re in the U.S. or Europe outside the UK, you verify the account by making a test deposit.

  This process can take up to 10 days, although it often happens much sooner. If you don’t get a test deposit after 5 days, check if your test deposit failed.

• If you’re in the UK, we can typically verify your account within an hour after you enter valid account information in your Payment settings.

While Google is verifying your bank account, you get a “Billing verification in progress” message on your Payments page in the Admin console. If you're setting up billing for the first time, your paid service won't begin until your account is verified.

Note: To ensure uninterrupted service, you can add a credit card to use for automatic payments until your bank account is verified. Go to Add a credit card as your primary payment method.

1. Sign in with a super administrator account to the Google Admin console.

   If you aren’t using a super administrator account, you can’t complete these steps.

2. Go to Menu  Billing > Payment accounts.

   Requires having the Billing Management administrator privilege.

3. At the top of the page, click Pay Now in the alert.
4. On the Make a payment screen, click the Down arrow and select the card or account you want to use.
5. Click Make A Payment.
   To lift a suspension, you must pay the full amount due. Making a partial payment doesn’t remove the suspension.
6. (Optional) Check the box to use this payment method for future recurring payments.
   This option sets the new bank account or credit card as your primary payment method.
7. Review the payment details, then click ConfirmGot It.
   If you added a bank account as your primary payment method, it might take a few days for your payment to go through.

1. Sign in with a super administrator account to the Google Admin console.

   If you aren’t using a super administrator account, you can’t complete these steps.

2. Go to Menu  Billing > Payment accounts.

   Requires having the Billing Management administrator privilege.

3. At the top of the page, click Pay Now in the alert.
4. On the Make a payment screen, click the Down arrow and choose an option.
   Depending on your country/region, you might have 2 or more options to choose from, such as:
   • Add new credit or debit card
   • Add a bank account

   Go to Payment options in my country.

5. Enter your account or card information.
6. Click the Verify button if it displays.
7. Click Make A Payment.
   To lift a suspension, you must pay the full amount due. Making a partial payment doesn’t remove the suspension.
8. (Optional) Check the box to use this payment method for future recurring payments.
   This option sets the new bank account or credit card as your primary payment method.
9. Review the payment details, then click ConfirmGot It.
   If you added a bank account as your primary payment method, it might take a few days for your payment to go through.

Follow these steps to update an expired primary payment method and then use it to make a payment.

To update an expired credit card that isn’t your primary payment method, instead follow the steps in Update your card details.

1. Sign in with a super administrator account to the Google Admin console.

   If you aren’t using a super administrator account, you can’t complete these steps.

2. Go to Menu  Billing > Payment accounts.

   Requires having the Billing Management administrator privilege.

3. At the top of the page, click Update in the alert.
4. On the Make a payment screen, update the card expiration date and security code (CVC or CVV).
5. Click Make A Payment.
   To lift a suspension, you must pay the full amount due. Making a partial payment doesn’t remove the suspension.
6. Review the payment details, then click ConfirmGot It.

Follow these steps if your credit card:

• Is expiring soon, but hasn’t yet
• Has expired, but isn’t your primary payment method

If your card has expired and it’s your primary payment method, instead follow the steps in Update an expired card.

If a credit card in your billing account is about to expire, update the card's expiration date in your Admin console. If its CVC or CVV number changes, update it too. Otherwise, we won't be able to charge your card, putting your service at risk of suspension.

Note: On the screen where you update your card’s expiration date, you can also update the cardholder name or the card’s billing address.

1. Sign in with a super administrator account to the Google Admin console.

   If you aren’t using a super administrator account, you can’t complete these steps.

2. Go to Menu  Billing > Payment accounts.

   Requires having the Billing Management administrator privilege.

3. Next to your subscription, click View payment methods.
4. Next to the credit card you want to update, click Fix.
5. Update the card information and save your changes.

Card number changed?

If so, you can’t change the number on the screen where you edit the details. Instead, add it as a new card. Then remove the old card from your account. Go to Remove a payment method.

Customers in India can’t pay for their Google service with a debit card. Currently, we can’t accept Indian debit cards for automatic payments because of issues with the required 3D Secure verification service. These issues also affect a subset of Indian credit cards.

Affected customers can consider the following workarounds:

• Try using a different credit card.
• You might be eligible to switch to an invoiced billing account.
• Consider working with one of our local reseller partners, who accept more forms of payments. You can find a list of resellers at Google Partner Search.
• For help, contact a Google Sales representative.

Learn more at Indian debit or credit card not accepted.