What's not supported in Domain Transfer?

Here are the unsupported features for Google Workspace Domain Transfer.

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Source licenses

Important:

  • Some unsupported licenses might need to be canceled before the transfer.
  • Google Voice might be a blocker to running a Domain Transfer.
  • Unsupported licenses are not included in the transfer. For specific details on each unsupported license, and before removing any, view the table below.
  • Unsupported licenses in the source environment that block the swap between the primary domain and the placeholder domain should be removed as early as possible or else the transfer process might be delayed.
  • For details on Google Workspace licenses, go to Choose your Google Workspace edition.
Android Management
This license must be removed before starting the transfer process.
Chrome Enterprise
Chrome Upgrade—Perpetual
Cloud Identity Premium
Cloud Identity Premium is not supported.
Enterprise Essentials, Essentials
  • Enterprise Essentials and Essentials editions are not supported.
  • Enterprise Essentials and Essentials do not support Partial Domain Licensing.
    • You cannot add other Google Workspace or G Suite Business and Basic licenses to a destination environment that's using an Enterprise Essentials or Essentials license.
    • You cannot add Enterprise Essentials or Essentials licenses to a destination environment that contains other Google Workspace or G Suite Business and Basic licenses.
    • Upgrade from an Enterprise Essentials or Essentials license to a supported license before a transfer for the transfer to be eligible.
Frontline
Frontline is not supported.
G Suite Enterprise, Business, Basic

Important:

Customers with a legacy G Suite subscription need to transition to a ​Google Workspace​ subscription. Google will contact you with information about your transition to Google Workspace. Google automatically transitions any customers who have not self-transitioned by mid-November 2021. Transitioning does not affect your Google Workspace data or service availability. Learn more
Google Drive storage
  • This Drive storage license must be removed before starting the transfer process.
  • If users have Business Starter or G Suite Basic licenses, and a Google Drive storage license is removed:
    • Data is not erased and remains available.
    • Products cannot add extra storage over the storage limit.
    • Note: There are specific implications for products like Gmail, Drive, and Google Photos if you run out of space. Learn more
  • If users have Enterprise Plus, Enterprise Standard, Business Plus, Business Standard, or G Suite Business licenses, and a Drive storage license is removed, there’s no impact to users.
  • Learn more about Drive storage licenses.
Google Meet global dialing
  • Google Meet global dialing is not supported and existing logs don't transfer to the destination environment.
  • If required, you can set up Meet global dialing in the destination environment. Learn more
Google Meet hardware

Any device subscriptions and all licenses must be removed before swapping the primary domain with the placeholder domain. You can choose to:

  • Transfer your licenses—Transfer the licenses from the source to the destination environment. In general, all licenses must be transferred to the new domain. You can’t transfer only some licenses.

    Learn more about Transferring licenses.

  • Remove your licenses—Contact Google Workspace Support to remove your licenses. If you're just swapping the primary domain, the licenses are automatically restored in the placeholder domain. If you don't want the licenses restored, tell the support team.
Google Voice
  • Voice is not supported and data doesn't transfer from the source environment to the destination environment.
  • The Voice license might also be a blocker to the transfer process, regardless of whether the source environment is using it. If it was ever present, the transfer can only continue under the following conditions:
    • All Voice numbers must be unassigned from users either manually or they can potentially be transferred.
    • All Voice licenses must be removed from users.
    • The entire Voice license subscription must be canceled.
    • The customer must agree to the Voice engineering team permanently deleting any Voice data associated in the source environment.
  • These conditions are required since if a source environment ever had a Voice license, future Voice management of transfer users in the destination environment is unavailable. There's currently no workaround.
  • This only applies to the Voice license within Google Workspace that allows administrators to manage Voice on behalf of their users. It doesn't apply to an individual user who might have used Voice on their own.
Google Workspace for Education Fundamentals, Google Workspace for Education Standard, Teaching and Learning Upgrade, or Google Workspace for Education Plus
  • Google Workspace for Education Fundamentals, Google Workspace for Education Standard, Teaching and Learning Upgrade, or Google Workspace for Education Plus editions are not supported.
  • A Domain Transfer cannot proceed on an education license. Learn more
Google Workspace for Nonprofits
Google Workspace for Nonprofits is not supported.
Google Workspace Individual Plan
Google Workspace Individual Plan is not supported.
Jamboard
  • The subscription, in addition to all licenses, must be removed before swapping the primary domain with the placeholder domain. If necessary, the subscription can be restored and devices can be re-enrolled against the placeholder domain after the swap.
  • Working with Google Order Management or a Jamboard reseller might be required to get licenses removed from the Google Workspace environment. Learn more about deprovisioning Jamboard licenses.
Legacy free edition of G Suite
Legacy free edition of G Suite is not supported.
Administration (domains, users, organizational units, etc.)
Administrator reports & audit logs
Reports and audit logs are available in the source environment after the transfer.
Administrator roles & privileges for service accounts
  • Administrator roles applied to service accounts are not reassigned to the destination environment.
  • After the transfer, if necessary, the service accounts should have their admin roles reassigned manually by the destination environment admins.
  • All admin access for service accounts in the source environment is revoked during the transfer process.
Administrator roles & privileges for source environment users
  • Administrators from the source environment move to the destination environment and become regular users, with their admin roles revoked.
  • After the transfer, if necessary, source environment administrators should have their admin roles reassigned manually by the destination environment admins.
  • All admin access (for both the source and destination environments) are revoked through role removal during the transfer process.
Client-side encryption
  • The configured key service in the source environment will not transfer to the destination environment.
  • Domain Transfer can migrate encrypted Google Drive files. However, because the encryption key service does not migrate, any migrated documents cannot be decrypted thus rendering them unreadable.
  • As such, having client-side encryption (CSE) turned on in the source environment is a blocker for Domain Transfer. Learn more
Custom directories

Custom directories are not moved and must be regenerated in the destination environment’s Google Workspace Directory.

Custom user attributes
Custom attributes are not moved and must be regenerated in the destination environment.
Deleted users
  • Deleted users, including any recently removed, will not transfer.
  • Restoration of deleted users is not possible in the source environment after the transfer process completes, as the source domain associated with the users no longer exists.
  • Before a transfer, we recommend you restore any deleted users, and suspend or archive them instead. This allows them to remain as transfer users and to migrate to the destination environment. They can then be activated or removed in the destination after the transfer process completes.
Domain shared external contacts
You must recreate domain shared external contacts manually in the destination environment’s Google Workspace Directory.
Domain-wide delegation
  • Applications that use domain-wide delegation must be manually added to the access lists in the destination environment’s security settings (client and scopes) to keep their functionality. Learn more
  • Important: If an application is impersonating a source environment admin, these admin users don't automatically keep their privileges after the transfer.
Google Vault artifacts
For details, go to Google Vault.
Placeholder content
The placeholder domain is the primary domain left in the source environment. It’s for temporary purposes only.
Policies & settings
  • Most policies or settings from the source environment are not included in the transfer.
    • This includes items like service and feature enablement by organizational unit or group, mail routing, compliance and DLP rules, Google Drive or OAuth access lists, passwords, trusted applications, SSO for SAML, and data countries/regions.
  • However, the following items are included in the transfer:
    • Custom URL mappings for Google Sites in the Admin console, along with the associated domain, are copied from the source environment to the destination environment.
  • Shared drives in the source environment are moved to the transfer root organizational unit of the destination. Administrators in the destination have access to the shared drives, but they might be restricted to others. The transfer process might also cause additional organizational unit-scoped policy restrictions or trust rules to change, but it won't affect the shared drives' Access Control List.
Compliance requirements: Transfer users that need to stay in a specific geographic location must set the data countries/regions policy in the destination environment to make sure their data does not unexpectedly leave their required data country/region. If the data country/region in the destination environment differs from the source environment, the data moves from one country/region to another. Learn more
Security investigation tool
Investigations created in the source environment do not transfer to the destination environment and are inaccessible after the transfer.
Target audiences
  • Target audiences do not transfer from the source environment to the destination environment.
  • Target audiences applied to the documents of transferred users remain available, though the target audiences are not visible or modifiable from the destination environment's Google Admin console.
  • Transferred users can view the sharing permissions for a target audience, but there's a warning the target audience is external to the organization.
  • Transferred users can modify or delete the sharing permissions. If they're removed, they cannot be added again as the destination environment policies now apply and only destination environment target audiences are available under the sharing options.
  • Learn more about target audiences

Important:

  • While target audiences continue to be visible and manageable within the source environment, we recommend replacing them with target audiences in the destination environment.
  • Deleting a target audience from the source environment removes the sharing permissions from any files with that target audience, including the files for transferred users.
Unmanaged user invitations
  • Unmanaged accounts are users who independently create a Google Account using one of your organization's domains. For more information, go to Find and add unmanaged users.
  • Pending invitations for unmanaged user accounts do not transfer from the source environment to the destination environment.
  • When an unmanaged user moves with their domain to another entity, the pending user invitation expires.
  • If you click the pending user invitation, you receive the following error message: "Your invitation has expired. The link for verifying is no longer active."
Core applications
Classic Hangouts

Classic Hangouts is being deprecated as Google Workspace organizations are moved to Google Chat.

  • Classic Hangouts data will only exist when the product is supported.
  • On-the-record, one-on-one direct messages (DMs) transfer.
  • Group DMs do not transfer.
Classroom
Classroom is not supported.
Currents (formerly Google+)
  • Domain Transfer does not transfer any data related to Currents.
  • Photos owned by an end user may continue to be accessible by that end user in their album archive post transfer.
  • Data such as posts, collections, and communities restricted by domain do not transfer and become inaccessible post transfer, even to the placeholder domain admin.
  • Data remains orphaned in this state until administrators remove the data by:
    • Deleting Currents data pre transfer through the Admin console’s profiles page.
    • Deleting the source environment domain post transfer.
Dynamic groups
  • Dynamic groups transfer, but membership updates are paused until the membership query is updated. For more information, go to Step 3: Destination environment tasks
  • All members at the time of the transfer remain after the transfer, regardless of membership rules.
Google Apps Script
  • Apps Script files will transfer along with other Drive content, but the Google Cloud projects that back them do not. Organization policies continue to govern these projects in the source environment. Learn more
  • The recommended workaround is for users to create a copy of their Drive files after the transfer. This action generates new Google Cloud projects governed by organization policies on the destination environment.
  • Post transfer, applications might not function as expected, and users might get OAuth consent screens that need to be accepted to run scripts. Additionally, errors might appear if the destination environment has different policies that limit which scopes can be requested when using Apps Script.
Google Chat
  • Direct messages (DMs) transfer but Group DMs do not transfer.
  • Spaces and their messages do not transfer.
  • Important: While spaces and group DMs remain in the source environment, some data might remain accessible to transfer users if the spaces and Google Groups were set up to allow external members. These spaces and groups are removed once the source environment is deleted. You should instruct users to create spaces and groups in the destination environment, even if the previous ones are still accessible.
  • Custom emojis used in Chat don't transfer. After a transfer, users see only the custom emojis of the destination environment. One-on-one DMs that used custom emojis in the source environment show a placeholder value instead.

Chat apps

  • During the Domain Transfer process, Google Chat apps might stop responding, disappear from direct messages and Spaces, or otherwise stop working as expected.
  • An app might remain fully functional with no need to migrate, if:
    • The app is published on the Google Workspace Marketplace.
    • The app developer was a member of the destination environment when they first saved the app configuration.
    • The app is only shared with specific users via their email addresses, and users' email addresses remain the same after the merge.
  • If the transfer process affects your app, then the Chat app developer might need to migrate it to a new Google Cloud project. Learn more about migrating your Chat app.
Google Voice
  • If you wish to transfer your Voice numbers to the destination environment, Google can transfer them for you.
  • There are some restrictions on whether a Voice number transfer is possible.
    • Source environment:
      • The number is being acquired from another source. This could either be a pending number, or a number that's part of another transfer.
      • Google doesn't manage the number directly.
      • The number is part of a number block. This includes numbers in Switzerland (CH), Italy (IT), and Germany (DE).
    • Destination environment:
      • You might not be allowed to own a number from a certain country/region. This could be due to not having the correct version of Google Voice Enterprise, or not having set up a primary address in the country/region.
      • The transfer would exceed the destination's domain number limits.
  • If the transfer can proceed:
    • Google will coordinate a time with you for the transfer process.
    • You don't have to unassign all numbers in advance.
    • You must agree to take all actions required by Google.
    • Once the transfer executes, Voice users in the source environment cannot receive calls at their number until the Domain Transfer is complete and the numbers are reassigned.

For more information, go to Google Voice under Source licenses.

Google Vault
Retention policies
Retention policies do not transfer. Therefore, they no longer apply to Vault data transferred as part of the Domain Transfer process. Admins should consider reconfiguring them in the destination environment after the transfer. Learn more
Vault artifacts
  • Artifacts (matters, holds, searches, and so on) do not transfer.
  • These items must be manually downloaded from the source environment. They can then be uploaded to the destination environment either manually or using the Vault API after the transfer. Learn more
  • Vault artifacts become inaccessible in the source environment after the transfer. The download of artifacts must be completed before the transfer.
Other Google applications & services
Alpha or beta program enrollments
  • Google Workspace Domain Transfer will not transfer alpha and beta program enrollments.
  • If there are specific programs either the source or destination environment is enrolled in that the other environment is not, the unenrolled environment needs to apply to and be accepted into those programs.
  • If the destination is enrolled in domain-specific programs, any new source domains need to be admitted.
  • It's recommended enrollment is done pre-transfer so the experience and available features for transfer users is the same throughout the transfer process.
Google Cloud

Impacts

  • Google Cloud projects remain in the organization associated with the source environment.
  • The organization node name changes to the placeholder domain after the primary domain swap occurs. It might take several days to update.
  • The source environment can be maintained for the administration of the associated Google Cloud organization. However, the Domain Transfer process makes the source environment unsuitable for Google Workspace production use.
  • Identity & Access Management (IAM) permissions for users and Google Groups are not affected.
  • Once transferred, users and groups from the source environment are considered external to the Google Cloud organization associated with the source environment or placeholder domain.
  • Google Cloud projects attached to Apps Script files remain in the source environment.

Watchpoints

The following items should be evaluated and adjusted to ensure continuity once the transfer is complete:

Google Cloud migration

  • Migration of Google Cloud projects might be a complex process, depending on the nature of the projects. If a migration is required, it can happen before or after the transfer process. However, we do not recommend coupling the 2 projects together.

    Your Google Cloud contact can connect you with a team at Google that manages Google Cloud project migration.

Google endpoint management
  • Transfer user device enrollments do not transfer. You need to re-register the devices with Google endpoint management after the transfer.
  • Policies and configurations do not transfer. Destination environment policies govern transfer users after the transfer.
  • If the source environment is using advanced mobile management for Android devices, the environment is ineligible and the transfer process cannot proceed. Under certain circumstances, some users might experience uninstallation of all non-system applications when transferred from a source environment with advanced mobile management for Android devices.
  • Learn more about Google endpoint management.
Google hardware (Chromebooks, Meet hardware, Jamboard)
  • Chromebooks, Meet hardware, and Jamboard devices enrolled in the source environment do not transfer. Remove the units from the source environment and reprovision in the destination environment. Learn more about Chrome devices and Meet hardware.
  • There are also additional licensing considerations. For details, go to the Google Meet hardware and Jamboard sections in Source licenses.
All other non-core services
  • Services keyed to the user and might continue to work as expected. For example, with YouTube the user controls all ownership and verification, not the organization.
  • The following services were involved in previous transfers. While no major issues were reported, past behavior isn’t indicative of present and future behavior:
    • Campaign Manager
    • Display & Video 360
    • Google Ads
    • Google Analytics
    • Google Data Studio
    • Google Play (store and ecosystem)
    • Search Ads 360
    • YouTube
Connected or third-party applications
Connected or Google Workspace Marketplace apps (domain wide and domain private)
  • Domain-wide installed apps in the source environment do not transfer.
  • Domain-private apps in the source environment are not supported. Transfer users lose access to those apps after the transfer.
  • Domain-wide installed apps in the destination environment are automatically available to transfer users after the transfer.
Enterprise mobility management (EMM) services
  • EMMs used to secure corporate data on employee mobile devices are not supported.
  • This includes technologies such as:
    • BlackBerry EMM
    • Citrix XenMobile
    • IBM MaaS360
    • Microsoft Enterprise Mobility + Security
    • MobileIron
    • VMware AirWatch
Pre-integrated & custom SAML apps
Applications (pre-integrated or custom) that are set up with Google as your identity provider do not transfer. They must be re-established in the destination environment.
Third-party services
  • Most are likely keyed to the user and might continue to work as expected.
  • If there’s a third-party service especially important for you, check if the service has any dependencies on IDs, organizational units, or domain names.

Related topics


Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.

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