Export your organization's data

You can export all your organization’s data to a Google Cloud Storage archive and download it from there. The Data Export tool exports all supported data for all users. You can then selectively download exported data by user and service.

To let your users download their data, turn on Google Takeout and refer them to How to download your Google data.

Important:

  • The Data Export tool might not support some types of data. Before you start an export, we recommend you review the list of unsupported data types.
  • It doesn't export data for user accounts created in the 24 hours before the export starts.
  • It doesn’t export deleted data, unless that data was retained or held by Google Vault policies.

Before you begin

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Requirements

To export your organization’s data, you must:

  • Have your Google Workspace or Cloud Identity account for at least 30 days. If your organization's account was created less than 30 days ago, this requirement doesn't apply.
  • Be a super administrator.
  • Have 2-Step Verification (2SV) turned on for your account (2SV enforcement isn't required). 2SV is required only for the admin who starts the export. To check if 2SV is turned on for your account, review your account's security settings.

    Tip: If you need to turn on 2SV, but don't want to turn it on for all users in your organization or organizational unit, first create a child organizational unit. Then move your account there and turn on 2SV.

  • Have no more than 1,000 users in your organization. If you have more than 1,000 users, you can request temporary access to the Data Export tool by contacting Google Workspace support.
  • Had your last successful export complete more than 30 days ago. However, if your last export was unsuccessful, you can start a new one immediately or run a remediation export to get the missing data.
  • Have no other export in progress. Only one export can run at a time.

Note: If your organization has a FedRAMP Authorization: Contact Google Support for access to the Data Export tool.

To access exported data, you must have Google Cloud turned on for your account. You can turn on Google Cloud just for super admins who need to access exported data. For details, see Turn Google Cloud on or off for users.

Export notifications and timeline
  • After you start an export, all super admins receive an email that a data export is pending. The export is available no earlier than 48 hours after you start the export. This waiting period helps provide security for your organization's data.
  • If your Google Account loses super admin privileges while an export you started is running, the export is automatically canceled. No data is exported and other super admins receive an email notification that the export was unsuccessful.
  • Data export typically takes 72 hours but can take up to 14 days, depending on the size of your data export. You'll get an email to notify you when the process is complete. Only the admin who started the export gets an email notification, but all super administrators can view the export.
  • After your export completes, you have 30 days to download your data from Cloud Storage. After 30 days, the data is permanently deleted.
What data is exported

The Data Export tool generally exports the same data that’s available with Google Takeout for users. It also exports data that's available only admins, such as deleted data that's retained by Vault, and customer-owned data. Customer-owned data is owned by your organization rather than individual users, such as Gmail messages in admin quarantine.

  • Calendar data–The following customer-owned data is also included: structured resource booking information.
  • Chat data–The following customer-owned data is also included: messages and attachments for rooms created by users in your organization.
  • Chrome data
  • Classroom data
  • Cloud Search data (available for admins only)
  • Contacts data
  • Currents data–The following customer-owned data is also included:
    • Currents streams:
      • Custom streams that admins created
      • Users that admins assigned as leaders
      • Tags that admins uploaded or demoted
    • Communities that users own or moderate

      Note: To export communities without owners or moderators, contact support.

  • Drive data–The following customer-owned data is also included: data in shared drives.
  • Gmail and Google Hangouts (classic Hangouts) data–The following customer-owned data is also included:
  • Groups data–The data of ownerless groups in your organization is also included.

    Note: Data created by users in consumer groups is available only to those users.

  • Keep data
  • Reminders data
  • Tasks data

    Note: Recently deleted Tasks data, including deletion timestamps, is also included.

  • Vault retained data (available for admins only)–Data in any service that users deleted but that’s subject to Vault holds or retention rules. Requires Vault licenses.

  • Voice data–The following customer-owned data is also included:
    • Number porting orders
    • Auto Attendant settings
    • Desk phone list
    • Tax addresses
    • Tax ID
    • Phone numbers and phone number assignments
    • User license data
    • Ring groups

    Note: Recently deleted Voice data is also included.

Account types whose data is included in your export
  • Licensed and active
  • Suspended by an administrator
  • Archived
  • Vault Former Employee
  • For Chrome exports: Active Google Workspace for Education user
In which data region is the exported data located?
The data is located in the United States.
Can I import exported data to a different Google Workspace domain?
No. Exported data cannot be bulk imported to another Google Workspace domain. Learn more about transferring data between Google Workspace accounts.

Step 1: Export your users' data

You must be signed in as a super administrator for this task.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. In the Admin console, in the right panel under Tools, click Data Export.

  3. Click Start export.
  4. When your export completes, view and download the exported data promptly. The exported data is available in Cloud Storage for 30 days and then it's permanently deleted.

Step 2: View and download exported data

Before you begin: Make sure you have Google Cloud turned on for your account. For details, see Turn Google Cloud on or off for users.

  1. In your confirmation email or in the Data Export tool, click Access archive.

    Note: Only the admin who started the export gets an email notification, but all super administrators can access the export.

  2. Review the status of the export in the Admin console or in Google Cloud Storage:
    1. The Data Export page in your Admin console shows one of the following status indicators for the export archive:
      1. Failed—No data was exported
      2. Complete with errors—Some data is missing from the archive
      3. Complete—All data was exported
    2. In the archive in Cloud Storage, the export report includes a failure summary if any errors occurred. For more information about the information in the export report, on this page see View the data export report.

    If the export had errors, you can try exporting only the missing data. For instructions, on this page see Retry errors in an export.

  3. When you're ready to view and download exported data, in the archive in Cloud Storage, click the root folder. The root folder contains a list of user folders. Each user folder contains a zip file of that user's data.

    Note: Some data, such as files in shared drives, is owned by a service account rather than a user. In the export archive, service accounts are named "Resource."

  4. Click the zip file to download the user's data.
  5. Unzip the file to review the user's data by product.

Retry errors in an export

If any data is missing from the export, it's listed in your export report as an error. When you retry errors, the Data Export tool starts another export process to export only the missing data.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. In the Admin console, in the right panel under Tools, click Data Export.

  3. Click Start remediation.

    You'll get an email to notify you when the remediation process is complete. Only the admin who started the remediation gets an email notification, but all super administrators can view the export.

    The remediated data is added to a new archive.

  4. Review the remediated export. If there are still export errors (missing data) after the remediation process, retry the export again. You can continue remediating archives until you export all data.

For help with obtaining files that weren't exported, contact Google Workspace support. They can reset the export time limit, so you can start another full export without waiting 30 days.

What's included in a remediated archive

A remediated archive can include the following data:

  • Data that was missing because a temporary error occurred—for example, an image wasn't included in a document during export processing
  • Data a user lost access to between an admin's export attempts—for example, because their license was downgraded

A remediated archive doesn't include the following data:

  • Data that was missing because of a permanent failure. For example, the user deleted or changed ownership of a document before the export process started or between export attempts.
  • Data that was previously exported, with the following exception: If an item was partially exported—for example, a document that was missing an image or comment—the Data Export tool attempts to export the entire item again.

View the data export report

The data export report includes the status of your export and metadata, such as which admin started the export and when.

  1. In your confirmation email or in the Data Export tool, click Access archive.

    Note: Only the admin who started the export gets an email notification, but all super administrators can access the export.

  2. In the root folder of your data export archive, click the report. You can open the report in a browser.

If any export errors occurred, the report includes the following details:

  • User/Service ID—Username of a user account, group name, or ID of the service account for which there were export failures. Accounts are in alphabetical order.
  • Account type—Can be one of the following types:
    • User
    • Group
    • Customer-owned data—Files owned by your organization, not individual users.

      Note: The report shows some specific types of customer-owned data, such as shared drives. These files are listed as "Resource."

    • Service account—Account that was automatically created for data without an owner, such as Google Jamboard content.
  • Archive—Links to archive files with the content owned by the user or service account.
  • Failure summary—The number of files that were exported and the number that weren't exported. To see a list of files that weren't exported, click the arrow to the left of the failure summary.

Example report with export errors

A sample data report is shown.

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