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We are here to help |
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Call Support from your app, or inside the car, with any urgent needs or trip-related questions. |
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2. |
Our driving is safe and careful |
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Waymo One cars follow the rules and are courteous to other road users. The extra time and care we take may affect pickup times or general travel ETAs. |
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3. |
How we handle pulling over, collisions, and security events |
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Though interruptions to trips are unlikely, our team is ready to step in should they occur. |
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4. |
Inside the car |
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Get to know the inside, before you even open the door. |
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5. |
Rules & what we expect |
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While our cars represent a new level of freedom in transportation, there are still some rules you’ll need to follow. Check them out: |
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6. |
Make multiple stops |
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Adding stops is cheaper than booking everything as individual trips. Drop off a friend, go grocery shopping, or pick up dinner, all in one booking! Add stops  |
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7. |
Pickup & dropoff expectations |
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Many things can keep the car from pulling up to your exact spot, so at times there might be a little stroll. Visit "Accessibility" settings for some options. |
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8. |
Finding your car |
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The dome will display initials you can choose so you know the car’s yours. To locate the car, you can also use the app to honk the horn or play a melody.
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9. |
Trip pricing |
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The cost of your trip is based on a few factors, and you’ll always be able to see a price estimate before booking your trip. |
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10. |
Leave us feedback |
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Let us know how your rides go. Your opinions directly impact our service, so please tell us what you love and how we can improve by giving us feedback. Feedback |
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