These rules help us create a safe and comfortable experience for all riders. For more information, see our Terms of Service and Privacy Policy.
Riders
You must be 18 or older to ride alone
To use the app and ride alone you must be 18 or older — unless you’re in the Phoenix metro area and have a teen account (ages 14-17) that is linked to a parent or guardian account. Those with a teen account can bring up to 3 guests ages 14 and up.
Bringing minors as guests
Family members who are under 18 can ride with you, as can others under 18 with consent from their parents or legal guardian.
Accompany guests at all times
You’re welcome to bring guests, but you’ll need to be with them during the ride and ensure they follow these rules. Don’t let minors ride in a Waymo car without an adult (or a teen account) and don’t request a Waymo vehicle for someone else.
Leave pets at home
Some passengers may have allergies, so leave pets at home out of respect to future Waymo riders. Service animals are always welcome.
Seating
Capacity
Waymo vehicles allow a maximum of 4 total riders. The driver’s seat is off-limits, but feel free to sit in any available seat. Read more about seating.
Secure kids safely in a child seat
Bring a car or booster seat for children under 8 years old and secure it in the back seat according to the manufacturer’s instructions. The rear seats include ISOFIX/LATCH and top tether anchors. You can find the top tether anchors on the back of the seats.
Children under the age of 8 cannot sit in the front seat.
Buckle up
We take safety seriously. Wear your seat belt at all times during the trip.
In case of an emergency, please follow any instructions from the in-car screen or Support agents. Keep your seat belt fastened and stay in the car unless there’s an urgent need to exit.
Respect the car
For your safety, we ask that you:
- Store your bags in the car's cabin or trunk
- For large items, make sure they’re secured inside the car. Items may not extend outside of the car.
- Don't throw any objects in or from the car
Don’t touch the driving controls or sensors
We monitor important controls, so please don’t touch:
- Any equipment related to the movement of the car (e.g., steering wheel, accelerator, or brake pedal) or controls (e.g., gear shifter, windshield wiper, or center console buttons) while inside the vehicle
- Sensors, cameras or other hardware on the outside of the car
Feel free to use the window buttons and in-car screens inside the car to make your ride comfortable.
Please keep the car clean
We want everyone to have an enjoyable ride, so help us keep the cars clean for the next rider. If you get into a dirty car, let Support know.
A vehicle cleaning fee may be charged for leaving behind an excessively dirty or damaged car. Cleaning fees may be charged for issues such as smoking or other prohibited activities, leaving other messes, extensive liquid or smelly messes (such as vomit) in the vehicle.
For those that self-report their mess during their ride, the fee will be $50. For issues that go unreported, we’ll charge riders $100 for the first violation. For subsequent violations, we’ll charge a fee up to the cost of cleaning and your account standing may also be impacted.
Don’t damage the car
Waymo may charge you a fee if, during your use of our Services, you have caused damage to a vehicle or property that requires repair or cleaning. The amount of such fee shall be determined, in Waymo’s sole discretion, based on the type of damage and costs to repair the damage.
Don’t smoke, vape, or consume drugs & alcohol in the car
A vehicle cleaning fee of $100 may be charged for the first violation of smoking or vaping inside our cars. For subsequent violations, we’ll charge up to the cost of cleaning and your account standing could be impacted.
Any drug or alcohol use inside the car is against the rules, regardless of whether permitted by local law.
Don’t carry weapons of any kind
Do not bring weapons into the car.
A final note...
We reserve the right, without notice and in our sole discretion, to suspend or terminate your right to use the Services at any time, temporarily or permanently, including if we believe you have violated these Terms.